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“Great value room - poor value restaurant”

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Copthorne Hotel Palmerston North
Ranked #10 of 25 Hotels in Palmerston North
Dunedin, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great value room - poor value restaurant”
Reviewed December 6, 2013

The room was excellent value at the price we paid - clean, comfortable and well-appointed. The service at reception was also excellent - friendly and efficient.
However, if you were thinking of eating there I suggest you take the short stroll down to the Square and spend much less on a better meal at one of the many cafes and restaurants around George Street. I mean to say, at $35 a pop "youse guys" would expect the chef to get the steaks right at least, wouldn't you?

Stayed November 2013, traveled as a couple
Helpful?
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review, December 13, 2013
Thank you for providing feedback. Disappointing to hear that your dining experience was not up to standard. I will be sure to discuss your comments with our F&B team to ensure improvements are made
Warm regards
Carey Lister
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Wellington, New Zealand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2013

Great stay, Comfortable, clean rooms and great big screen tv. Great staff. Nice breakfast, Met all our requirements. Would highly recommend it to all the people I know, Great value for money. Loved the going green option for room service and the dedication to the environment, Great going the extra mile.

Room Tip: Choose the tower mush better accomadation.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo1970NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review, November 13, 2013
Thank you for posting such positive feedback. It is great to hear that your stay was a success
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 10, 2013

Very good value in a comfortable,clean room. The staff member on reception was pleasant and welcoming. Room felt nice and modern - shame there was nothing there to tell you how to work the tv-ie what channels were available etc. The breakfast was good - wide range of choices. My only complaint was that we had booked a room for 3 people (and were charged for 3)yet there were only 2 towels provided, 2 cups & tea and coffee for two - it is annoying when you have booked for more than 2 people that they cannot prepare the room accordingly.

Room Tip: The room in the tower block was very pleasant but I would not stay in one of the 'motel' uni...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xpressoholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, Manager at Copthorne Hotel Palmerston North, responded to this review, November 11, 2013
Thank you for your comments. My apologies for the oversight regarding third person amenities. I appreciate you taking the time to let me know
Warm regards
Carey Lister
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2013

We visit Palmerston North frequently to visit our children and their families. We usually stay at the Kingsgate as it is very convenient being central and the staff are always very friendly. We often have breakfast there and the food and service is fine.

Room Tip: We prefer a room in the Tower for convenience
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casey120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, Manager at Copthorne Hotel Palmerston North, responded to this review, November 10, 2013
Thank you for your comments. It is always pleasing to hear about the friendly staff, and i will ensure your comments are passed on
Carey Lister
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2013

overall the room was alright The bed was comfortable, staff were pleasant and the room was clean. The problem with this hotel was the bathroom. It was old, felt and looked as if it had not been decorated since the 60s . The shower was awful, we had to turn the hot on full and you almost needed to run around to get wet as the pressure was so bad. The group of units we were in need a major upgrade.

Room Tip: The rooms in the main block are better than the outside units
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, Manager at Copthorne Hotel Palmerston North, responded to this review, November 10, 2013
Thank you for your comments. Refurbishment plans are in the pipeline to modernize the decor and facilities.
Carey Lister
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Palmerston North hotels

Christchurch, New Zealand
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 22, 2013

Stayed two nights on business, this is the second time I have stayed at the Kingsgate and the hotel is really comfortable. Its not new or super flash but its nice, comfortable and the staff are so friendly and helpful. The room was spacious, bed was comfortable. I didnt eat in the resturant but did have room service breakfast which was perfect and a good price.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Msmolly58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, Manager at Copthorne Hotel Palmerston North, responded to this review, November 10, 2013
Thank you for your comments. Great to hear the staff are making the difference
Carey Lister
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, Waiheke Island, New Zealand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2013

Booked family in for 1 night as in town for election results. Studio rooms were spacious, facilities clean, beds clean and comfortable. $247 for 5 adults, in 2 studio rooms, plus breakfast was great value for money.Stayed here previously as location is very convenient, staff friendly and wouls (will) stay again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwendi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey L, Manager at Copthorne Hotel Palmerston North, responded to this review, November 11, 2013
Thank you for the feedback. I'm glad you enjoyed your stay with us
Carey Lister
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Palmerston North

Property: Copthorne Hotel Palmerston North
Address: 110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
Location: New Zealand > North Island > Manawatu-Wanganui Region > Palmerston North
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Palmerston North
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Palmerston North 4*
Number of rooms: 76
Official Description (provided by the hotel):
Copthorne Hotel Palmerston North offers 76 contemporary guest rooms ranging from Superior Twin or King rooms and Family Units to premium Executive Suites with spa baths. All have been designed with your comfort in mind and offer a relaxing space to unwind whether staying for business or pleasure. Facilities include a restaurant, bar, gym, 4 meeting rooms, 24 hour room service and a guest laundry. The hotel also offers complimentary car parking on site. ... more   less 
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Also Known As:
Kingsgate Palmerston North

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