Arrived from Wellington, informed reception I would be leaving early the next morning and would like to settle my account then. Having booked on line my credit card details were required, so when I was only charged for the breakfast I had just ordered, I thought nothing of it as it is normal practice to debit your credit card for the room.
The following day, I received a call from the motel saying I had skipped without paying and how was I going to rectify this. I drove 80km back to the motel to pay for the stay.
While staff were pleasant, they need to be more aware of their systems. Will not stay there again.
- Official Description (provided by the hotel):
- Location Location Location in the heart of the city. 25 comfortable rooms perfectly located in the CBD. 50m to the Regent Theatre on Broadway, Downtown Cinemas, UCOL, RSA, downtown shopping centre, restaurants, cafes and bars. Fully equipped kitchen or kitchenette with microwave. Electric blankets, heating. Portacot and hairdryer available. Off-street parking. Spa pool and guest laundry. Continental/cooked breakfasts. Sky Digital. All major credit cards, Eftpos. ... more less
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