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“A delightful surprise”

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Rosewood Guesthouse
Ranked #2 of 20 Margaret River B&B and Inns
Certificate of Excellence
Saratoga
2 reviews
“A delightful surprise”
Reviewed June 4, 2013

On arrival we thought "Oh Oh" what have we booked, but once we got into the swing of how this place runs we thoroughly enjoyed it. The food was great with the homemade stewed fruits and jams delicious.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morrissaratoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, June 11, 2013
Hi Morrissaratoga
Life is full of surprises and we are glad that staying at Rosewood proved to be an enjoyable one for you.
Regards
Jane & Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
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    4
    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Perth, Australia
Level Contributor
192 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 2, 2013 via mobile

Booked this B&B after reading the reviews on Trip-adviser. Did not quite live up to the reviews in our opinion . The breakfast was very good. The king bed comfortable but the bathroom in Room 4 was badly designed. We are not large people and we found the shower cubicle very small and awkward. A bath mat in the bathroom in the winter months would be a great idea as the floor is very cold. Cobwebs around the light fitting and on the ceiling need to be cleaned up. These are small issues but a 4 plus star guesthouse should make sure that everything is spotless.
We would however recommend this B&B, the location is good and Jane & Keith are very welcoming hosts.

Stayed June 2013, traveled as a couple
Helpful?
Thank carlablack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, June 11, 2013
Hi Carla
We are really pleased to know that you enjoyed your breakfasts and found the king size beds comfy. I am very sorry if our housekeeping let us down, bathmats are standard in the bathroom and I can only assumed we missed placing one in... and likewise I am sorry if a spider kept you company, we try to be vigilant but in some lights it can be quite hard to spot. Needless to say we are working on improving our system of checking.
We hope that you continue to enjoy visiting our great region!
Regards
Jane & Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 16, 2013

I wouldn't recommend this place because when you stay at a B&B you want the owners to be flexible and friendly, and I observed this based on three things:
**At 9:55 on the day of checkout we were given a 'friendly' reminder by Jane that checkout was at 10:00am;
**We asked for an extra towel and it seemed a bother: we were asked whether they hadn't already given us two towels;
**I arrived at 8:50 for breakfast (breakfast was at 8-9) and it seemed to be a bother.

That being said, the amenities and the food were excellent- I just didn't find the B&B to offer genuine hospitality. That little bit of flexibility is the kind of thing that makes me feel welcome to stay, return, and recommend.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Roushie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, May 18, 2013
Hi Roushie
It can sometimes be a challenge to meet guest's expectations and clearly on this occasion we did not meet yours.
I am not sure how many B&B's you have stayed in but I will suggest to you there are certain courtesies expected of guests as well.
+ When you arrived, later than check in time, we took the time to acquaint you with the region and I telephoned to ensure you could get a reservation for dinner.
+ Yes you came and requested an extra towel, and Keith immediately went and got one for you even though at 8.30 we were cooking and serving a full dining room of other guests ... and yes he did ask whether we had forgotten to provide you with towels in the room. We need to ensure that we haven't overlooked preparing rooms carefully and we don't have a problem providing extra towels.
+ What you didn't mention was that when you arrived at 8.50 you chose to sit at a table which had just been vacated. There was a setting for you at another table and from their comments the other guests were a little surprised that you chose not to join them, however I understood that you wanted your own space.
+ Although I was still cooking for other guests I made the time to clear and reset that table for you and I am not sure that I received a word of thanks, I did ask whether you would like me to serve you then or whether you would like to wait for your companion. I am not sure what was inflexible in what I did!
+ Your companion came some time later around 9.15 and I then prepared the breakfast for you both and served it with the same care and courtesy as all our guests. I am glad you found the food to your liking.
+ when you left the table and settled on the couches to watch something on your ipad's you looked very comfortable and happy and I thought that you were enjoying your stay and that is what we hope to achieve with our guests.
+Yes I did eventually mention our check out time was 10am as at 9.55am you both still engrossed with the ipad's and based on our previous experience I was concerned that you might think check out was much later and I am quite shocked that you were offended by such a simple remark about a common routine in almost any place of accommodation.
+ In order to be ready for our next guests we do need time to clean and prepare the rooms and I am pleased that you appreciated that our rooms and amenities were excellent .

I believe that we are hospitable and flexible hosts, and the overwhelming number of guests are more than happy here at Rosewood. We were really disappointed with your comments as we believe we did everything we could to make your stay enjoyable even though you seemed to have little regard for the fact that we do have some customs which we do ask guests to observe.
Perhaps B&B's are not for you as I don't really know how better we could have served you.
We are committed to ensuring our guests enjoy their stay but equally we are entitled to ask our guests to respect our time frames that are there for a reason.
Jane & Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 16, 2013

My husband and I holidayed in Margaret River and spent a very relaxed evening at Rosewood Guesthouse. Beautifully decorated - the cottage gardens are an absolute delight and we especially enjoyed watching the local birdlife whilst enjoying a AAAA+ home cooked breakfast on the morning of our departure. A touch of class with old world charm - very, very clean and well appointed accommodation. Jane and Keith made us very welcome in their home and were most helpful with information about local attractions and restaurants - our only regret is that we could not have stayed longer to enjoy a port or two in the lounge.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Solidground69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, May 18, 2013
Hi Solidground69!
Fantastic to know that you enjoyed your stay at Rosewood and found the rooms to your liking and our garden set the scene. Lingering over a port in the guest lounge is a very pleasant way to spend the evening and we hope that you can return some time in the future to indulge.
Regards
Jane & Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subiaco, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 13, 2013

We only stayed at Rosewood Guesthouse for 1 night but loved every moment of it. Our room was lovely and our breakfast was brilliant - we loved the waffles! Keith and Jane were welcoming hosts and we were particularly grateful for Keith's dinner recommendations - we would have had no idea where to choose otherwise! The Rosewood Guesthouse is in a great location in Margaret River - perfect for exploring the surrounding area. We wished we could have stayed longer!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, May 18, 2013
Hi TravellingKimmi
We are very pleased that we could help with recommendations and that our breakfast was enjoyed so much. We do our best to ensure a positive experience!
Thanks for recommending Rosewood.
Regards
Jane & Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 28, 2013 via mobile

We have just spent a 2 night stay at Rosewood and it was far too short! Jane and Keith have everything just right. Our room was comfortable with the biggest bed I have ever slept in. The breakfast choice was amazing with everything home made, even the marmalade and preserves. I had the most perfect poached egg I have ever eaten.
We took a tour in Rose the Rolls Royce. It was the best way to see the area and visit some special vineyards. Keith is a great Guide with extensive knowledge of the area.
All in all I can not recommend Rosewood highly enough and will most definitely go back if we are ever in the area again.

Stayed April 2013, traveled as a couple
Helpful?
Thank Sandy22102010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, May 3, 2013
Hi Sandy
Wonderful to know that our King size beds met with your approval. I have just finished making some more Marmalade today and it is a good batch if I say so myself! Keith loves taking guests out in Rose Royce and think it is a memorable day too.
Once again thanks for your encouraging review and we hope to see you again!
Regards
Jane & Keith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
Reviewed April 21, 2013

From the moment Keith opened the door to us on our arrival to the day we left our stay was perfect. The attention to detail, the sumptuous breakfasts, the comfortable bed and room. Jane and Keith left no stone unturned in helping to make our holiday all we hoped for. Their knowledge of the local area is so helpful in planning what you want to do and it certainly maximises the time you have available. We appreciated everything Jane and keith did for us to make our stay in Margaret River one we will never forget. Thank you so much Jane and Keith

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirstiepurdie, Owner at Rosewood Guesthouse, responded to this review, April 22, 2013
Hi Clare & Paul
It was a delight to share our knowledge of the local area with you, we love to see our visitors explore the the region while still finding time to relax and unwind. Thank you so much for your very positive feedback and good luck in your new position and we hope that Christchurch has a very stable future!
Regards to you both
Jane & Keith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosewood Guesthouse

Property: Rosewood Guesthouse
Address: 54 Wallcliffe Rd, Margaret River, Western Australia 6285, Australia
Location: Australia > Western Australia > Margaret River Region > Margaret River
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #2 of 20 B&Bs / Inns in Margaret River
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rosewood Guesthouse 4.5*
Number of rooms: 6
Official Description (provided by the hotel):
Rosewood Guesthouse is friendly, well located and award winning hosted accommodation just 10 mins walk to town. With 6 beautifully detailed guest rooms all en-suite and air-conditioned with your own fridge, TV/DVD and tea coffee facilitie. Rosewood provides a convivial atmosphere, free WIFI with an included great breakfast featuring local produce, good coffee and interesting conversation will ensure that your stay is memorable. With restaurants and shops within walking distance, and wineries, beaches and forests within 10 minutes allow at least 3 nights for the sights! Rolls Royce Tours available. Suits guests over the age of 12.We can accommodate children if the entire house is reserved otherwise we regret we do not suit infants or children. ... more   less 
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