After booking this property through an internet travel agent for four nights in April, we arrived to find out that we as a family had been double booked due to poor property management. Without so much of an apology from the owner Sue, we where sent on our way to a sub-standard property in town to complete the stay we had planned. Bear in mind, she still had not checked in all guests and there was still cottages available upon our arrival. She did deny that she had a wedding party booked (obviously all staying together on property) even after sighting the bride. We beg to differ and in our opinion was the case in this instance. She was unhelpful, blamed anybody she could for her mistake, (all other parties including the travel company where not at fault whatsoever) and her office was a sight for sore eyes! What a mess! How these people are in business is beyond us?
- Official Description (provided by the hotel):
- Selfcontained cottages in secluded country estate on banks of Margaret River. ... more less
- Reservation Options:
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- Also Known As:
- Waterfall Cottages Hotel Margaret River