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“Amazing”

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Grand Mercure Basildene Manor
Ranked #1 of 10 Hotels in Margaret River
Certificate of Excellence
Rockingham, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing”
Reviewed August 22, 2012

We had an amazing stay with you in Margaret River. Beautiful property in a great location. The staff member on check in was very friendly and gave thorough information about the hotel. On the 18th, we were hoping to book another room for my brother who had travelled down. Unfortunately the hotel was fully booked, but the staff member on the desk (I forget her name, sorry) brought up a list of hotels she had made for us to call. We really appreciated this. Thank you!

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank ally3610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Basildene Manor, responded to this review, August 26, 2012
Dear ally3610,
Thank you so much for posting your review. We are delighted to read that you enjoyed your stay at Grand Mercure Basildene Manor and we will pass on your compliments to our receptionists. All feedback is greatly appreciated as it assist us with the constant monitoring of guest satisfaction. We look forward to welcoming you again in the future.
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684 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Lismore, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 15, 2012

From the time we walked through the front door we knew we were going to enjoy a wonderful week. The decor was old world charm with black and white photographs adorning the foyer. Our room was impeccably decorated and oh so comfortable. We enjoyed breakfast each morning in the dinning room which overlooked manicured lawns and gardens. Each and everyone of the staff provided excellent service. Because we holidayed in Jan 2012 the weather was very hot and dry so we found ourselves every afternoon spending time in the pool. This was a great place to meet other guests and enjoy a wine or two. We thoroughly enjoyed the township of Margaret River and its surrounding areas. If you like your wines than Margaret River wineries are amongst the best. Basildene Mannor is the ideal couples retreat . We loved it and would go back. 10/10

Room Tip: The newer rooms are larger - but all are equally well positioned.
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  • Stayed January 2012, traveled as a couple
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Helpful?
Thank skyview431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Basildene Manor, responded to this review, August 19, 2012
Dear skyview431,
Thank you for taking the time to post your review after your stay at Grand Mercure Basildene Manor. Its great to hear that you enjoyed your stay with us in January this year. The Manor certainly is a lovely place to enjoy a week relaxing and exploring the wonderful Margaret River area.
Again we thank you, and look forward to welcoming you back again in the future.
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Sydney, NSW, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2012

This is my third stay at Basildene Manor (July 1992, 2002, 2012 - this last just 3 days), it calls to me. It provides elegant respite from today's busy world and has the charm and elegance of an earlier era. Built by the Head Leewin Lighthouse Keeper for his family you can almost hear the laughter in the halls. as you look at the dozens of early family and regional photos hanging on the walls. The pictures or Henry's 1916 send off to WW I sparked the question of 'did he return ?' (answer - yes). It's easy to feel like part of the family. Breakfast overlooking the garden' is a treat. Tables laddened with food; spiced pears, poached apples, stewed rhubarb and a wide array of artfully cut fesh fruit are avialabe to top the tasty local yogurt and jams. There is a range of hot breakfasts to choose from all good - this time I discovered the fresh blueberry pancakes - talk about heaven! If it wasn't so far from Sydney I would be a more regular visitor. Although it feels quite rural 14 acres of manicured gardens, loaded with native birds (and a few bunnies) it is a short walk 1.2km to Margaret River's village. Wine tasting, art and gastonomy are the go for the area and Basildene provides the perfect base.

Room Tip: I like to stay in the original house - rooms are large and sunny
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  • Stayed July 2012, traveled with friends
    • Value
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Helpful?
1 Thank McLaren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Basildene Manor, responded to this review, July 22, 2012
Dear McLaren B,
Thank you so much for posting your wonderful review after staying at Grand Mercure Basildene Manor. We are delighted to hear that you continue to enjoy this beautiful property even after so many visits. The breakfasts at The Manor certainly are a firm favourite. All feedback is greatly appreciated as it assists with the constant monitoring of quality and service. Again, thank you for your review. We look forward to welcoming you yet again soon.
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Auckland Region, New Zealand
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 14, 2012

We stayed 3 nights in the May of 2011 so the weather albeit fine didn't allow us to enjoy the pool area wiyh the colourful birds and Roos in the distance forest area.The rooms we some of the best we have ever had. The Breakfast fare was excellent garnished with flowers. They had a wine tasting/talk in the basement lounge from a local Winery which added to the colour. A very quiet historic stately home/lodge atmosphere, we were told one of the guest 'complained' about the noise from a room next door..but it had no guests...so even a resident ghost! Its a 25/30 min stroll into Margaret River township passed paddocks of Large Kanagroos We took the Coach back top Pert from M' River which again was excellent. It was poosible to bus/trian but didn't suit our lazy time table.

Room Tip: We had rooms overlooking the garden pool area
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank KiwiKomments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Grand Mercure Basildene Manor, responded to this review, July 15, 2012
Dear KiwiKomments,

Thank you for taking the time to post your review after your stay at Grand Mercure Basildene Manor in May 2011. It sounds like you had a great 3 night break with us. Beautiful local flora and fauna, wine tasting and a spot of excitement with a visit from a ghost! Thanks again for your review, we look forward to welcoming you back in the future.
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Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2012

If you want a superb luxury experience in Margaret River, then Basildene Manor is the place to stay. The first impression as you are in the driveway is of decadence from a bygone era. The century old stone property invites its visitors in as if to tell its stories from long ago. The staff at reception provided the warmest welcome and gave a tour of the property and a potted history of the place and invited us to feel at home. Our room was exceptionally appointed. The decor was stylishly modern but playing homage to its history such as the flat screen television mounted on the chimney of the fireplace in our room. In-room tea and coffee making facilities were provided along with plates, glasses, cutlery, wine glasses and waiters friend to open the wine bought from the local wineries. Relaxing in the the lounge with cheese and biscuits in front of the gas fire was a perfect way to end the day and regale tales with other guests and to plan where to go and what to do. The breakfast menu and service was superb and catered well for my own food allergies. This is a prestige establishment and is most highly recommended for visitors to Margaret River.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank NightOwl11j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Grand Mercure Basildene Manor, responded to this review, July 15, 2012
Dear NightOwl11j,
Thank you for taking the time to post your review after your stay at Grand Mercure Basildene Manor. Its great to hear that you enjoyed your stay in this beautiful area of Western Australia. The Manor certainly is a wonderful place to return to after spending the day exploring. The breakfast is a firm favourite, and we are pleased that your dietary requirements were well catered for. Again, thank you for taking the time to post your review. We look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah
Level Contributor
97 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 9, 2012

We stayed 2 nights at the Basildene Manor in the ground floor Semillon room. All the rooms have been refurbished and all I can say it looks absolutely fabulous. I have stayed here before it was revamped and thought it was ok, the grounds are just stunning, but with the refurbishment, it really is 5 star. We had a king size bed, a gorgeous courtyard, although the weather wasn't that good to sit out there. The bathroom is large with a large separate shower and a big bathtub (free standing). 2 handbasins. Great lighting in the bathroom and room itself, which sometimes is a problem. Carpets and furnishings are all tastefully done. Breakfast is lovely overlooking the gardens. We only had a continental breakfast, which was lovely anyway with orange/apple juice, yoghurts, fruits (all sorts) a large selection of home made jams, and yummy bread. Being an Accor Premiere Vacation Club member we got the room at a huge discount which was an extra bonus. About to try the devonshire teas that they provide for $10 per head. Thoroughly recommend to stay here

Room Tip: If you can get the garden view rooms, they would be the best, but at last minute booking and for wha...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandurahmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Grand Mercure Basildene Manor, responded to this review, July 11, 2012
Dear Mandurahmum,
Thank you so much for taking the time to post your review after your stay at Grand Mercure Basildene Manor. We are delighted to read that you enjoyed your second stay at The Manor, particularly the refurbishment. Sorry to hear that the weather was not great during your stay.
Here at Accor Vacation Club, we place a high degree of importance in keeping our members satisfied. Your feedback is greatly appreciated, as it assists us in the constant monitoring of quality and service.
Again, we would like to thank you and trust that you will continue to enjoy ""a lifetime of great holidays” with Accor Vacation Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Basildene Manor

Property: Grand Mercure Basildene Manor
Address: 187 Wallcliffe Rd, Margaret River, Western Australia 6285, Australia
Location: Australia > Western Australia > Margaret River Region > Margaret River
Amenities:
Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Margaret River
#1 Romantic Hotel in Margaret River
#3 Family Hotel in Margaret River
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Mercure Basildene Manor 4.5*
Number of rooms: 19
Official Description (provided by the hotel):
Margaret River's Finest - Welcoming today's discerning traveller with the promise of luxurious solitude & ensuring a relaxing, memorable stay. Basildene Manor, is an historic elegant country manor, set on 14 picturesque acres amidst the rich tapestry of renowned Margaret Rivers vineyards. Nineteen recently refurbished and beautifully appointed rooms are available. Our renowned Basildene Breakfast includes a full cooked a la carte breakfast and fruit buffet, all from the Manor restaurant. Nestled in the valley you will discover our heated outdoor swimming pool and secluded sun deck (avail in summer months), tennis court & lakeside pergola. ... more   less 
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Also Known As:
Grand Mercure Basildene Manor Hotel Margaret River
Basildene Manor Margaret River

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