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Heritage Trail Lodge
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Reviewed January 8, 2013

We stayed at the Heritage Trail Lodge for two nights in January 2013.

The location is within walking distance of downtown Margaret River (though be warned that the sidewalk ends and you have to cross a curving street with fairly fast moving traffic for a good portion of the walk...a bit intimidating at night). The rooms have almost a cabin-like feel to them, despite being attached. We had an end unit (#8) that faced the woods and was dead quiet since other units block the traffic noise in front.

The unit itself is incredibly large - essentially one large square room. The linens were quite nice and the mattress extremely plush and comfortable. There's a television DVD player, some chairs, a mini fridge, night stands, and rolling frosted glass windows to the bathroom.

The bathroom is also quite large and has a two-person jacuzzi tub, sink, and shower and toilet stall (also with the same frosted glass).

The back wall is all glass, with floor to ceiling windows and sliding glass doors that lead to a semi-private deck overlooking the woods (if you look straight out you see nothing but woods, but to the side you can see your neighbors deck and they can see yours).

An air-conditioning unit built into the wall helps cool the place on hot summer days.

However, despite the size of the unit and the amenities, the units are extremely over-priced for what you get. Although the bedding was quite nice, the rest of the space (carpet, drapes, laminated counter) felt dated. The bathrooms were really old-looking with the dated frosted glass, and strained grout in the tiles. The jacuzzi is a nice touch, but it takes what feels like an eternity to fill (especially if the neighboring unit is filling theirs simultaneously, as was the case with us). After all that preparation, the jets also aren't powerful enough to really make it worth the effort. The property would be better off installing a single hot tub outside on the property that is filled with water all the time versus having 10 individual units all filling tubs constantly. Similarly, water pressure/temperature can fluctuate if somebody else is using water at another sink, toilet, tub, or shower.

Breakfast was decent (self-serve), mostly cereals, fruits, yogurts, breads, and cheeses from local businesses. There is also a DVD collection you can borrow from to bring to your room, plus a handful of games (like Scrabble).

The experience was comfortable, but not even remotely luxury, as they would make you believe. For $299/night, we expected much more.

Room Tip: Rooms 1-8 face the woods and are quiet (even better, units 1 and 8 are end units). Two other units face the parking lot and street.
  • Stayed: January 2013, traveled as a couple
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Thank snarl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen-Terry-HTL, Owner at Heritage Trail Lodge, responded to this reviewResponded January 8, 2013

Thank you for your detailed review.

We are sorry you felt the suite was overpriced at $299 per night. Your stay was during the Christmas/New Year fortnight when prices throughout the Margaret River Region are at their peak. Prices are significantly cheaper at other times of the year - for example, the Forest View Spa Suites in which you stayed are only $190 per night for a three night stay during the week.

For a little extra per night, we think you would have been much happier in our Luxury Spa Suites which have been completely refurbished with new bathroom and designer furniture, fittings & décor. They have the same beautiful view directly into the forest with its huge Karri trees and abundant birdlife. We hope you can come back again outside peak periods and experience the best we have to offer.

Warm regards,

Helen & Terry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

We stayed here on our recent trip to Margaret River.

Pros: The hotel is very close to all the restaurants in Margaret River. There is also a good view of the forest. Its a bed and breakfast place. Whatever food was available for breakfast was really good.

Cons: The rooms looked very old. The amenities in the room were not up to the standard either. In addition, there were only a limited number of items in the breakfast buffet. Overall, not to the standard of a boutique hotel.

  • Stayed: December 2012, traveled as a couple
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Thank ArunAM13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012 via mobile

The location is fantastic, the view into the forest is fabulous and the peace and quiet wonderful.

But...
The cabins are frankly not luxury, it feels as though you are staying in a DIY caravan construction in the bathroom especially with flimsy odd opaque screens, bad grouting, cracked tiles, it feels like it was done on the cheap 20 years ago. The rooms is large and some the furniture is lovely and hand crafted but there's no storage, it's badly designed, no draws, little wardrobe space with few hangers, awkward spaces.

Overall we had a good stay but we were disappointed in the cabin itself for the money we paid. It would be easy to add a few luxuries which would help overlook the negatives.

Staff were nice, good and informative welcome, and I'm sure if you wanted info and help would be very helpful.
Gardens around the rooms were brilliant, perfectly maintained and had a touch of brilliance in the planting, if the insides matched the outside it would be amazing.
The bird life on the balconies and forest was awesome.

  • Stayed: December 2012
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Thank Brightredangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen-Terry-HTL, Owner at Heritage Trail Lodge, responded to this reviewResponded January 9, 2013

Thank you for your review.

We are sorry the stay was not up to your standard. Our original suites are rated 4 star and thus it seems did not offer all the luxuries you expected. In addition, you were staying in the peak period when prices in the region are at their premium.

We think you would have been much happier in one of our Luxury Spa Suites which have been completely refurbished to a very high spec with with deluxe bathroom, designer furniture, fittings & décor. They have the same beautiful view directly into the forest with its huge Karri trees and abundant birdlife. There are also many extras in the Luxury Suites to make you feel indulged such as chaise lounge, bigger TV, and bath robes.

We would love for you to return and experience our Luxury Spa Suites which we think would exceed your expectations.

Warm regards,

Helen & Terry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

We loved our stay here- the room looked out to the rainforest and we had parrots peering in! There was a huge big spa bath which we enjoyed and the included breakfast was fantastic. The hosts were most accommodating, we only wished we could have stayed more than one night. We were expecting that the resort was a little closer to the main restaurants etc- it's not far but we felt it was a bit too far to walk at night as you had to go through a park so we had to drive to dinner ( then fight over who would be designated driver!). We had a wonderful dinner at Must restaurant. We definitely recommended this lovely resort.

  • Stayed: November 2012, traveled as a couple
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Thank liz m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

We stayed at the Heritage Trail Lodge just last week and can say that out of all the accommodation we had during our visit to Perth region this was certainly the most comfortable, most tranquil setting, spacious spa room that backed onto beautiful bush land and very enjoyable continental breakfast. The owners were extremely helpful, easy to communicate with, added extra personal touches and gave excellent advice on surrounding attractions and maps and guides that made exploring the surrounding district easy and enjoyable. Thank you Helen and Terry for a truly wonderful stay. We will certainly be recommending you. Rosalyn & Geoff

Room Tip: Rooms towards the back offer complete quietness and the beauty of the bush from your balcony
  • Stayed: December 2012, traveled as a couple
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Thank Rosalyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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