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“Pleasant motor lodge style hotel” 3 of 5 bubbles
Review of Quality Hotel Lighthouse

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Quality Hotel Lighthouse
Ranked #3 of 9 Hotels in Bunbury
Kuala Lumpur, Malaysia
Level Contributor
169 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
“Pleasant motor lodge style hotel”
3 of 5 bubbles Reviewed March 30, 2014 via mobile

I had a few reservations after reading some of the reviews of the regular rooms but after checking in (room 13 - lucky for us) I really thought they'd given us a refurbished room. The paint on the walls was spotless, the tiles in the bathroom looked new, the bed linen was crisp and the shower curtain was spotless. In short, it looked refurbished. But apparently not. So I don't understand some of the reviews of the Resort Rooms. Room 13 is fine.

The layout reminded me more of a motor lodge than a resort. You can't fault the location overlooking the beach. Our room backed into the enclosed swimming pool area. One queen size bed and one single bed. A small table. Fridge with mini bar (good prices: A$20 for a bottle of wine). Small shower room. All very clean and water was hot.

We stayed on a Sunday night arriving about 6.30pm. Not busy and they charged us A$100 for the night. We didn't eat so cannot comment on the food. The receptionist found us a brewery on the waterfront that was open later in the evening so we went there.

I'm not sure how the room would be during the day for noise from the pool when the hotel is busy but on a Sunday night it was fine.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, June 16, 2014
Thank you for your very honest review. It is very refreshing to read honest comments about our rooms and the value for money. It is always difficult to manage when a property has brand new product and older style rooms and we are very excited bbout our forthcoming renovations. We look forward to welcoming you again in the future.
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206 reviews from our community

Traveler rating
    56
    82
    43
    17
    8
See reviews for
37
98
6
36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
Brisbane, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 29, 2014 via mobile

Comfortable beds, clean, great location.
Only negatives are
- the bikes to rent from resort. Not maintained. Bad experience with them.
- If you are staying in the rooms next to the swimming pool, be aware that they lock the sliding doors come 9pm. That was a bit odd! And maybe unsafe? If you like to sleep with window open, tough luck!

Stayed March 2014, traveled with friends
Helpful?
1 Thank Chenille12961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, June 16, 2014
Thank you for your review and your honest feedback. I apologise for the problems with the bikes and have addressed this with our maintenance staff. the sliding doors are not classed as Emergency Exits and are therefore locked to prevent unruly guests partying in the pool area at night and disturbing others. It is a situation that will be rectified when we renovate those rooms.
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Perth, Australia
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

Overlooking the ocean at Bunbury, this hotel is well placed to enjoy a leisurely time away, whilst being close to the hub of Bunbury. Service great, breakfast menu tops, great swimming pool and spa, room spacious and modern. Restaurant menu just average.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Janno968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, June 16, 2014
WOW - what a great review. Thank you very much, we look forward to your next stay with us.
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London, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

This place has everything going for it - location check, pool, jacuzzi, sauna check, in room spa check ocean view room almost check. Below standard housekeeping and some really ugly things mar the experience. To be fair though they are doing the place up. So, what's wrong with Bunbury? Why isn't packed out over a long weekend? Don't know, don't care more space and choice for us. Back to the hotel - Why do you have to navigate a maze from the pool to the reception desk for pool towels? Why are the ashtrays not emptied and hey, why isn't there a separate smoking area - haven't seen so many half full ashtrays in years and left outside since we checked in to our non-smoking room and when we left still there. Over a breakfast outside smelly ashtrays. Private outside areas from the rooms would be great instead of a communal space and some nice outside garden chairs to sit and soak up the amazing sunset in private mmmm...dreamy. Front desk could be more positive about the place they are obviously disgruntled with something going on they almost suggested we stay somewhere else. Weird? Maybe it's a bunbury thing. The resaurant guy was miserable too. Well bang for buck quite good. This place could be 5 star with very little effort and some trained staff.

Room Tip: Get a room with a view
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rona d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, March 18, 2014
Thank you for providing your honest feedback.

We have just completed Stage One of a multi million dollar refubishment and will commence Stage Two in the coming weeks which will address many of the issue you have raised.

I'm disappointed that you had issues with our housekeeping and our staff and I have addressed these concerns with the staff.

We are looking forward to our next Stage in the refurbishment program which will include our Reception area and the block of Spa rooms.

I look forward to seeing you return to the property as more of the refurbishment is competed

Kind Regards
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Carnamah
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 2, 2014 via mobile

Love the newly renovated rooms, have been coming here every year for the last 4 for the speedway, if I had to pick a downside it would be there is nowhere to hang your bathers/towels after a great swim & also nowhere to sit outside your room. Tried the room service this year & that was the disappointing part!

Stayed January 2014, traveled with family
Helpful?
1 Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, March 18, 2014
Hi Lisa, thanks for the great review, the new rooms are great but unfortunately not all of them have a balcony, but as we progress further with our plans we will have more room types that will suit your family needs.

I have passed your comments about room service to our Chefs.

I look forward to seeing back here again soon.

Kind Regards
Christina Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

Lovely side view of both ocean and the town. Obviously recently refurbished room- very modern and relaxing décor (room 55). Clean. All room amenities. Lovely tasty food in restaurant (includes fantastic ocean view and sunset). Restaurant and reception staff pleasant and appear very helpful and polite to tourists. Staff gave room upgrade without prompting. Very satisfied. Stayed 17.2.2014.

Room Tip: Cannot compare rooms only stayed once. Room 55 was absolutely fine.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, March 18, 2014
Hi Rita

Thank you for taking the time to post your feedback. I'm glad you enjoyed your stay. We love all the feedback we are getting on our new rooms as it is helping us to plan for the next group of rooms to be refurbished. We have a great team here and I have passed your comments on to our Chef's and restaurant staff.

Guests' input is very important to us and it helps with our continuing efforts to provide excellent service.

We look forward to welcoming you back again soon.

Regards
Christina
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Perth
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed February 5, 2014

I stayed here recently for the first time for a change as I usually stay at the Mantra. I paid extra for an ocean view room and to be honest the view was worth the extra dollars. However the room itself was drab and badly in need of a makeover. The room I stayed in looked as if it hadn't been dusted for a while as the exposed brickwork had an accumulation of dust and cobwebs. In fact there was a ramset screw hanging 50mm out of the wall at chest level which was pretty hard to miss. The bed was comfortable and the location is good but to be honest if you take away the view the place is a dump.

Room Tip: Try the Mantra.
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  • Stayed January 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, March 18, 2014
Thank you for your honest review.

Unfortunately we have not been able to refurbish our Ocean View Rooms to date but they will be included in Stage Two of our renovations that will commence shortly (late April). I do hope that you will return to our property so that you can enjoy our magnificent views when we have completed these rooms.

We have currently renovated all of our City View rooms and I highly recomend anyone to book these rooms.

Kind Regards
Christina Mitchell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Lighthouse

Property: Quality Hotel Lighthouse
Address: Carey Street, Bunbury, Western Australia 6230, Australia (Formerly Lighthouse Beach Resort)
Location: Australia > Western Australia > Bunbury
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 9 Hotels in Bunbury
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Lighthouse 4*
Number of rooms: 71
Official Description (provided by the hotel):
Located on one of the highest points in Bunbury, the Quality Hotel Lighthouse enjoys panoramic views of the Indian Ocean, Koombana Bay and the City Centre. We have recently completed a multi-million dollar refurbishment program, resulting in 59 modern, stylish hotel rooms and 4 brand new function rooms. . When booking online please clarify the room type you have booked as to determine if it has been refurbished or not. Current room types that are refurbished are: Deluxe City Views, City Rooms or Poolside Rooms. ... more   less 
Reservation Options:
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Also Known As:
Lighthouse Beach Hotel Bunbury

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