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“Not as expected”

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City Central Apartments
Ranked #26 of 28 Hotels in Warrnambool
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not as expected”
2 of 5 bubbles Reviewed November 17, 2013

Rooms were very drafted. The so called spa was actually just a jacuzzi in the room. Not worth paying the extra for it. No toiletries in the rooms. No DVD player.

Location was very good, but will not recommend staying here again.p

Oh and no wifi. The adds say wifi in public areas, we rented a serviced apartment. This is false,

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shu s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna D, Manager at City Central Apartments, responded to this review, November 27, 2013
Thank you for your feedback. As with any problem, if the guest makes staff aware of it, everything in our power will be done to fix it. We do have DVD players available from Reception. Our website states 'most units have free wifi' and does ask the guest to enquire as we can usually accommodate them in an area where it is available. We are a 3.5 star motel and even though our prices reflect this, our apartments, location and service are excellent
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    8
    16
    13
    8
    8
See reviews for
16
17
2
2
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 21, 2013

we were put into a 2 brm apartment after my partner arranged it ringing up and conferming our booking we arrived at reception the front door locked had to ring them with the phone at front door being greeted by a man (this man we think was a guest) after paying $140 for 4 ppl 2 brm apartment we thought was ok so then we was sent across the road where we are staying the places look like a 1970`s dump we had to find all the electic appliances plig them all in all power points were switched on they said we have free internet I called them the lady gave me a code didn't work so called back n spoke to another lady m she said reception closed and they Dont know of any pass code till the morning sorry..we wete suppose to have a double bed its 2 singles put together nothing was clean right down to the kettle..cups n mugs were stained if not wet still..the lighting is dull and there's a funnt wierd smell to the place..bathroom is dirty shower was really poor..will not be staying here again only good thing is the heater I think..

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank naahtai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna D, Manager at City Central Apartments, responded to this review, November 27, 2013
Thank you for your feedback. We are sorry you felt this way when you stayed with us. Our staff do the best they can to make our guests stay as comfortable as possible. Had you bought some of these issues up at the time, we could have dealt with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Warrnambool hotels

Brisbane
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed October 19, 2013

Picked the City Central motel as they had a room able to accommodate 6 people and the price was reasonable. The lady was very pleasant through the day as we thought we would be late checking in due to taking longer on the Great Ocean Road. We were given a room in another motel a few klms away from the main City Central apartments. The room was dark and drab and in many ways unclean. Although it is in what seems like a quiet neighbourhood there was a lot of noise throughout the night from other guests.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matwint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 8, 2013 via mobile

We booked for a 1 bedroom unit but was given a townhouse across the road. This had 2 bedrooms, a laundry, bathroom, separate toilet, kitchen and lounge/dining room. All was neat, clean and comfortable. Included was breakfast and a dinner voucher each at a nearby hotel - Maceys which was a bistro meal which you could upgrade if you wanted. Yes we would return. Staff at reception was very friendly and helpful and even gave us use of the free wifi on the proper site.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank jkwombat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 8, 2013

On arrival they didn't have our booking in the system. The manager(ess) was curt and unfriendly, although she did "upgrade" us to what she called their Executive Townhouse. In reality, this is a standard residential unit which was built in the 1970s and hasn't been upgraded since. The mismatched furniture and framed prints give it that "visiting your Grandma" feeling. There is no phone to contact reception, the curtains and blinds don't work and every electrical appliance was unplugged when we arrived. We had to go around and plug everything in. My partner booked a two night special including chocolates on arrival (turned out to be a family block of Cadbury) and br

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank radarseven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

The City Central Motel was reasonably priced so opted for a night here. Was a little worried when we finally arrived after dark as it looked quite dingy from the outside, however once we opened the door it was spotlessly clean, had a full kitchen, comfy bed, good shower, TV and free Wi-Fi. The staff were very helpful advising us where we could go to eat and what to see.

Room Tip: All seemed to be equally quiet.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cel56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodend, Australia
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed July 7, 2013 via mobile

We were put into the 2 bed spa apartments on Jackman St. These are perfectly located only a black from Leibig St. They have everything you'll need for a self catered stay including washer dryer etc. If you can ignore that the decor comes from a time before you remember, then you'll find these apartments suitable. Not for a luxurious weekend away but if you consider something flash could cost you three times as much and are after something cheap and cheerful that is conveniently located these will certainly do the job.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mwinchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Central Apartments

Property: City Central Apartments
Address: 14 King St, Warrnambool, Victoria 3280, Australia (Formerly City Central Apartments)
Phone Number:
Location: Australia > Victoria > Warrnambool
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa
Hotel Style:
Ranked #26 of 28 Hotels in Warrnambool
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — City Central Apartments 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Welcome to City Central Apartments - various locations across Warrnambool. City Central Apartments are the ideal place to stay, only walking distance to Warrnambool's CBD, tourist and sporting attractions, schools, hospitals and the beach - there's something for everyone! City Central Apartments Warrnambool offers you attractive self-contained apartments, all have ensuite bathrooms, kitchen facilities. Reverse cycle air conditioning and free WIFI (King St ONLY). Just imagine an area of historic seaside towns along one of the World's greatest scenic coastlines. Then add an abundance of tourist attractions, such as Flagstaff Hill Maritime Village, Logan's Beach Whale Viewing (May to Sept) Tower Hill Nature Reserve, Lake Pertobe Playgrounds, a wide choice of both indoor and outdoor activities, and you have all the ingredients for a memorable holiday or short break. ... more   less 
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