The hotel was booked quickly for a close friends funeral. I had to call 3 times to see about getting an early check in so we'd have time to freshen up before going to his viewing after a 3 hr drive. Made it so difficult.
I wanted to make a change to our reservation but they made us pay for both nights even though the email stated that if there was any changes the first night would be fully charged (which we presumed meant we could cancel the second night).
Basically, no compassion whatsoever, we paid over $2000 for 2 dodgy rooms, neither had fly screens so there were flies everywhere inside. The room smelt and the bathroom was disgusting.
Hint - wedge something in the air conditioner slot so you can leave the air con running when you're out.
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