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“Quest Warrnambool”
Review of Quest Warrnambool

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Quest Warrnambool
Ranked #4 of 28 Hotels in Warrnambool
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Quest Warrnambool”
Reviewed July 12, 2013

We had a very comfortable stay at the Quest apartments in Warrnambool during July, even got to see the whales at Logan's Beach! My husband I had a one bedroom apartment and our son decided he would come down to join us for 2 days. I rang Quest and asked for a pull out bed for him, as this was unavailable they upgraded us to a 2 bedroom apartment for the price of the one bedroom. Just another way they have looked after us over the years.
Room was very clean and comfortable, located close to restaurants, shops and the beach, with Port Fairy a short drive away. Highly recommend Quest, enjoyed our stay, hope to be back again in January.
S & V Yarraville Vic

  • Stayed July 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 14, 2013
Dear Sheri S

Thank you for the great review Sheri! I really appreciate your time.

We have had a great year with the whales visiting Warrnambool; hopefully this will continue for a few more months. Good to see you were happy with the complimentary upgrade to the Two Bedroom Apartment.

Cant wait to have you back in January!

Kind regards,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
2 reviews
Reviewed June 28, 2013

Clean and tidy in a great location, but the highlight was the service. The night reception/manager was super helpful, even gave us some of his own teabag( I'm a peppermint tea addict) to save us from driving to the nearest supermarket.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nzkirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 1, 2013
Dear NzKirsty

Thank you for your great review of Quest Warrnambool. It always good to pass feedback like this on to our specific employees who are all empowered to go above and beyond. We stock beautiful T2 teas in our conference rooms and have given these out to guests when the need has arisen.

Kind regards,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Kilda, Australia
Level 6 Contributor
219 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed June 17, 2013

Let me start off by saying that we got a deal for this hotel on a discounted website amd stayed one night in a studio room, so certainly not a great room.

Upon arrival the reception worker was lovely and very pleasant. Also got us a check in a few hours earlier than normal.

Room was ok, being a studio it was very small, but clean and had all the requirements you would expect. Parking was also good.

The problem with this place was the noise, the walls seem to be made of tissue paper. Whenever anyone came in and was talking, it was like there were no walls. When our neighbours came in at 3am, they woke us up and they weren't being loud, they were just talking. Don't think I could stay there again, was just way too loud, not the other peoples fault, just very poor and cheap walls.

Room Tip: Make sure you get a room away from the entry and if possible one without a joining door.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank coutsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 1, 2013
Dear Coutsa

Thank you for taking the time to review our hotel. I appreciate your positive comments on our service, cleanliness and early check in.

I am really disappointed you did not have a good experience in our studio room. For your next stay, I recommend staying in our one bedroom apartment. They are huge and have full kitchen, laundries and living / dining areas.

Kind regards,

Justin
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Melbourne, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 14, 2013

Stayed in Warrnambool for work and wanted the comforts of home. Was upgraded to a 3 bedroom townhouse all to myself. The rooms where large and modern. Had full kitchen, microwave, oven, dishwasher and laundry. Enjoyed my stay and had 2 great nights of rest. Staff were very friendly, will be back again.

  • Stayed June 2013, traveled on business
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Helpful?
Thank MattKlar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, June 17, 2013
Dear MattKlar

Good to see you enjoyed your stay with us at Quest Warrnambool and thank you for taking the time to review us.

We sometimes do complimentary upgrades of guests so that they can experience some of our many different styles of apartments. I am sure you will agree the 3 Bedroom Townhouses are massive and can accommodate large family groups as well individual travellers such as yourself.

Thanks again and I look forward to seeing you again soon.

Kind regards,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 11, 2013

We thoroughly enjoyed our stay @ Quest. The apartment was very spacious & located right next to the heart of shopping / cafes. The service was very friendly & we would definitely recommend Quest to any travellers.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yasmink7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 1, 2013
Dear Yasmink7

Thank you for your excellent review on our spacious apartments and good service at Quest Warrnambool. We really appreciate your time and cant wait to have you back here again!

Kind regards
Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 9, 2013 via mobile

I stay here a few times a year for work and am never disappointed. Nice clean and modern rooms right in the centre of Warrnambool. The staff are always friendly and helpful too. Make sure you book well in advance, particularly in Summer.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minda75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, June 17, 2013
Dear Minda75

Thank you for your positive review of Quest Warrnambool.

I am happy that you have found our service and hotel consistently meeting your expectations. I will pass your comments on to our team. You are right about booking well in advance. We generally run at high occupancy levels so it’s best to book at least a week early to ensure we can get you in.

Thanks again for your time. I look forward to seeing you when you are next in town.

Kind regards,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed May 27, 2013 via mobile

We stayed here on the weekend. It was a nice small room. However the bed was so uncomfortable. The rooms were close together that when someone shut there door we could hear it. We could hear people laughing. Was a reasonably priced hotel. Close to the main road of the town but Will not be staying again.

  • Stayed May 2013
    • Value
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    • Service
Helpful?
Thank Tiatoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, May 28, 2013
Dear Tiatora

Thank you for your review on your stay with us last weekend.

Good to see you liked our studio room but I am disappointed to hear that you found the bed uncomfortable. We have recently upgraded our bedding and linen and added duck down mattress toppers to all beds. We also rotate and flip them on a regular basis.

Could you please contact me directly via the hotel so we can discuss in more detail so I can ascertain exactly what the issue was.

Kind regards,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Warrnambool

Property: Quest Warrnambool
Address: 15 - 19 Liebig Street, Warrnambool, Victoria 3280, Australia
Location: Australia > Victoria > Warrnambool
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Warrnambool
#2 Luxury Hotel in Warrnambool
#4 Business Hotel in Warrnambool
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Warrnambool 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Rated as 4 stars, Quest Warrnambool is the only accommodation provider on Liebig Street, Warrnambool's main street. Surrounded by restaurants and retails stores, we are only a minute's walk to the beach, parklands, Flagstaff Hill and just 25 minutes drive from Port Fairy and Tower Hill.Can other accommodation providers in Warrnambool offer these complimentary services? ♦No credit card surcharge; 1 nightly rate, no hidden charges ♦Complimentary WiFi ♦Complimentary use of our local gym & aquatic centre ♦Complimentary onsite car parking ♦Complimentary FOXTEL & DVD hireOur stylish, modern apartments cater for both corporate and leisure travellers. All studios, apartments and townhouses are air conditioned, with LCD televisions, Austar and complimentary wireless internet access.The apartments feature separate lounge and dining areas, fully equipped kitchen and laundry. With a solar heated swimming pool, BBQ area and two multi-purpose conference rooms, your stay at Quest Warrnambool is bound to be an enjoyable one. ... more   less 
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Also Known As:
Quest Hotel Warrnambool

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