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“Not horrible, but didn't meet expectations”
3 of 5 bubbles Review of Quest Warrnambool

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Quest Warrnambool
Ranked #3 of 28 Hotels in Warrnambool
Certificate of Excellence
Sydney, Australia
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Not horrible, but didn't meet expectations”
Reviewed September 30, 2012

I stayed one night recently after driving the Great Ocean Rd, in a studio apartment, located on the ground floor. While overall clean and relatively modern, it was somewhat less substantial than I expected for a studio 'apartment'.

The room was very much on par with what I would expect from a modern three star motel, but with a very small kitchenette added in the entryway of the apartment ... Quest however lists these (apparently endorsed by the AAA scheme) as 4.5 star serviced apartments, which, given the small size of the room (far smaller than other serviced studio apartments I've stayed in, and smaller than many hotel rooms), the fact the apartment windows looked directly into a wall, the relatively low cost bathroom fit out, and the overall amenities available, didn't really meet my expectation of a 4.5 star facility.

On the plus side, free parking was available, and the apartments are located just at the end of the main street in Warrnambool, near restaurants and supermarkets.

Room Tip: Try avoiding the ground floor - my windows faced directly into a wall, and moreover being on the gro...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andypf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, October 2, 2012
Dear Andy pf,

Thank you for your review and I appreciate your comments that you have made. I am disappointed that our studio room did not live up to your expectations; please feel free to contact me directly to discuss further if you wish.

The Studio rooms are our low cost entry level option for staying at Quest Warrnambool. They are a modern, clean and compact, motel style room with a queen bed, ensuite and kitchenette. They are an excellent option for singles or couples experiencing an overnight stay.

Due to the design of the building, a few of the studios face a retaining wall and do not have a view. We are addressing this issue at the moment with our refurbishment, beautifying the area behind the rooms. For potential guests reading this response, there is an accurate review on the studios (see Tripadvisor "Well Located" 23 December 2011) further down this page.

The majority of the studios are above the retaining wall and face our rear garden; there are a few that even offer a glimpse of the ocean over Lake Pertobe. I have noted on your file in our system that we will allocate a higher floor for you in subsequent reservations.

Please bear in mind that the vast majority of our accommodation stock are the AAA 4.5 star rated large 1, 2 and 3 bedroom apartments. These offer full kitchens, laundries and our townhouses even have double car garages.

Kind regards

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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357 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2012

Got in late as a shift worker so got to sleep around 1230. Was woken at 7 cos they open their unit block doors and the wind creates a draft through room doors. Just started to nod off again and that lovely sound of a hammer banging into the floor in the room above you at 730 in the morning all but cancelled any chance of a good sleep. Nice of them

Stayed September 2012
Helpful?
1 Thank Davek85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, September 27, 2012
Dear Dave K,

Thank you for your review; your comments are appreciated.

We are currently in the final stages of a major refurbishment which incorporates carpet laying. Generally work begins at 9:00am on weekdays however due to unforeseen circumstances, it began early on the day you departed. I have spoken to the contractors to ensure that work will now not start this early again.

As you are a regular guest of Quest Warrnambool, I’m sure you will agree our rooms are beginning to look fantastic. As well as all new textured carpets, and a brand new colour scheme, we have added beautiful new bed linen and super comfy duck down mattress toppers.

Dave, we sincerely apologise for the inconvenience you experienced during your last stay. We look forward to welcoming you back to Quest Warrnambool and please do not hesitate to contact me if you have any further queries.

Kind regards

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 27, 2012 via mobile

Booked a studio room, small but functional and has everything we need. Well laid out for such a small apartment!

Complimentary movies, popcorn, lollies and plunger coffee. Small functional kitchenette, clean bedding and bathroom. Free wifi and Austar.
1-2 blocks from main shopping area (easy walk) and very quiet. Reception very pleasant and accommodating.

Attention to detail with the little things-Very happy, will stay here again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenza1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, July 29, 2012
Dear Jenza1

Thank you for taking the time to review our studio apartments, I really appreciate it. The studios are a well priced alternative to our larger 1, 2 and 3 bedroom apartments and are very popular with couples and corporate guests.

I look forward to seeing you again.

Kind regards,
Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leyland, United Kingdom
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed July 8, 2012

We stayed here for a night on the way from Adelaide to Melbourne. Tidy and well priced. If you are looking for a base for a short stay then these have all the standard requirements. Would be happy to stay there again if my travels take me that way!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, July 16, 2012
Thank you for your kind words. Our team continues to strive hard to consistently deliver good experiences. Your feedback assures us that we are on the right track.

I appreciate you sharing your experience and look forward to welcoming you back again next time you visit us in Warrnambool.

Kind regards,
Justin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
170 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 14, 2012

Had a one night stay last Saturday night and found this place to be fantastic for a short stop. Perfect location for walking around town and close to the lake. Above all else however, is that I left a sentimental scarf behind and didn't realise it until the hotel called me on the way back to Melbourne. It would have been very easy for the hotel staff to pocket this and not even call me, but they did. While most might expect that kind of kindness and professionalism it really does go lacking sometimes. Thank you Quest!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanKennaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, June 17, 2012
Dear Sean

I really appreciate your good review and thank you for your comments.

We have items left behind in our apartments on a daily basis and have developed an excellent lost property system. Our employees ensure that we contact all guests as soon as we find something as we all know how disappointing it is to misplace a sentimental or valuable possession. It is the little things such as this that make all the difference!

Kind regards,

Justin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
228 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 448 helpful votes
Reviewed June 10, 2012 via mobile

Stayed 2 nights in a 2 bedroom, it's a nice place, pretty new and very close to the main dining venues in town, off street parking was good.

Stayed May 2012, traveled with family
Helpful?
1 Thank AusTravel2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, June 17, 2012
Dear Trip Advisor Reviewer,

I was delighted to read that our high standards have been met and you enjoyed your overall experience with us.

We look forward to having the pleasure of welcoming you back to Quest Warrnambool again soon.


Kind regards,

Justin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 28, 2012

Well stay here one night the town was pretty full but the guys at quest gave us a great rate, clean comfy units.

Room Tip: ring here and at least ask they may suprise you with a good rate, and better than any cabin in the a...
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lukeofsouthened
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestWarrnambool, General Manager at Quest Warrnambool, responded to this review, May 1, 2012
Hi Luke

Thank you for the good review. I really appreciate your comments and will pass on to my team.

Kind regards,
Justin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Warrnambool

Property: Quest Warrnambool
Address: 15 - 19 Liebig Street, Warrnambool, Victoria 3280, Australia
Location: Australia > Victoria > Warrnambool
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Warrnambool
#2 Family Hotel in Warrnambool
#4 Business Hotel in Warrnambool
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Warrnambool 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Rated as 4 stars, Quest Warrnambool is the only accommodation provider on Liebig Street, Warrnambool's main street. Surrounded by restaurants and retails stores, we are only a minute's walk to the beach, parklands, Flagstaff Hill and just 25 minutes drive from Port Fairy and Tower Hill.Can other accommodation providers in Warrnambool offer these complimentary services? ♦No credit card surcharge; 1 nightly rate, no hidden charges ♦Complimentary WiFi ♦Complimentary use of our local gym & aquatic centre ♦Complimentary onsite car parking ♦Complimentary FOXTEL & DVD hireOur stylish, modern apartments cater for both corporate and leisure travellers. All studios, apartments and townhouses are air conditioned, with LCD televisions, Austar and complimentary wireless internet access.The apartments feature separate lounge and dining areas, fully equipped kitchen and laundry. With a solar heated swimming pool, BBQ area and two multi-purpose conference rooms, your stay at Quest Warrnambool is bound to be an enjoyable one. ... more   less 
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Also Known As:
Quest Hotel Warrnambool

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