We booked an online prepaid rate that was quite reasonable. On arrival we found that payment had not been taken so had to use credit card to pay. We were looking forward to using the mineral pool only to find it was closed for repairs. When it did open the next day we found there was a $10 charge per person which was not advertised. Went to use the "heated" pool, put one foot in & found it was much too cold. On our 1st night we were woken by the fire alarm at 4.45am. Got dressed & made our way down the outside fire escape. We were on the 4th floor & only 2 landings on the fire escape were lit. Got down to the courtyard only to find we were trapped, couldn't get to the front of the building. Had to go back up two flights of unlit fire escape, through the car park & into the hotel lobby. Only one guy on nightshift & didn't know how to switch off alarm. He didn't know if fire brigade were coming & had not rung. I called fire brigade only to find the alarm had not been triggered at the fire station. Turned out to be a false alarm but very worrying if it had been real. Also on arrival we found the king bed we had booked was indeed 2 singles zipped together. All their king beds are the same so we asked if we could move to a queen room. There was no offer to refund any money. The bathroom has fold out mirrors so it is open to the bedroom. Offers no privacy. Room not as big as it looked online. Also picture of outside hotel is deceiving does not show the Lady Bay Resort right in front of it obscuring the view from most rooms. On a more positive note the room service meals & buffet breakfast were nice & quite reasonable. I had a massage which was very good. I would not stay there again.
- Official Description (provided by the hotel):
- Welcome to Deep Blue Hotel & Hot Springs - Warrnambool. The Deep Blue Hotel is home to the only Natural Hot Springs Mineral Baths (The Bathhouse is also open to the public) on the Great Ocean Rd. The Hotel offers 80 different luxurious accommodation options over 6 levels just 100 metres from the beach, all levels are serviced via 2 elevators. Other features include Under cover parking as well as outdoor parking, individual balconies, split system air conditioning, 42" flat screen tv's with 4 dedicated Movie Channels. Our very own Day Spa - Deep Water Baths & Spa (providing mineral hot water) includes a large indoor heated pool, an open Natural Hot Mineral pool, 4 private hot mineral pool rooms for the more discrete guests and adjoining Day Spa offers a range of specialty body treatments, signature facials, massages and beauty treatments. The Water Table, located onsite, boasts a casual yet stylish ambience complemented by a seasonal menu of the finest local Victorian produce. ... more less
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- Also Known As:
- The Sebel Deep Blue Warrnambool Hotel Warrnambool