My husband and I are traveling to Warrnambool for my birthday so decided to book a room at this hotel as the listing on agoda.com stated that the room we were looking at featured many room features we enjoy when we stay in hotels, e.g, bath tub, kitchenette, etc.
After booking this room through the agoda website, then emailing the reservations team directly to confirm the details, I was shocked to find that the room I had booked actually had none of these features, but was a standard room. Was then told I'd need to pay $40 for an upgrade to a room with the features I desired, even though it stated on the site that the room I'd already paid for contained all of these things.
Upon speaking to reservations staff on the phone I was told I could not speak to management and that I'd still have to pay for an upgrade as they 'didnt know how that list had gotten to agoda.com'. How about just admitting that there was a wrong listing on their part and they were giving potential customers misleading information and giving us a free upgrade instead of insisting that it wasn't the hotels fault and that I'd had to pay an upgrade fee?
This put me off staying in this hotel and we have since cancelled our booking and booked somewhere much friendlier. I'd definitely advise checking with the hotel prior to booking on a third party website as the room features they say they have and the features the hotel actually has to offer guests seems to be very different.
- Official Description (provided by the hotel):
- Welcome to Deep Blue Hotel & Hot Springs - Warrnambool. The Deep Blue Hotel is home to the only Natural Hot Springs Mineral Baths (The Bathhouse is also open to the public) on the Great Ocean Rd. The Hotel offers 80 different luxurious accommodation options over 6 levels just 100 metres from the beach, all levels are serviced via 2 elevators. Other features include Under cover parking as well as outdoor parking, individual balconies, split system air conditioning, 42" flat screen tv's with 4 dedicated Movie Channels. Our very own Day Spa - Deep Water Baths & Spa (providing mineral hot water) includes a large indoor heated pool, an open Natural Hot Mineral pool, 4 private hot mineral pool rooms for the more discrete guests and adjoining Day Spa offers a range of specialty body treatments, signature facials, massages and beauty treatments. The Water Table, located onsite, boasts a casual yet stylish ambience complemented by a seasonal menu of the finest local Victorian produce. ... more less
- Reservation Options:
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- Also Known As:
- The Sebel Deep Blue Warrnambool Hotel Warrnambool