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“not as good as they say”

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BIG4 Traralgon Park Lane Holiday Park
Hoppers Crossing, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“not as good as they say”
Reviewed September 25, 2013

Stayed here for a night and glad only for the night. Stayed in a cabin that had mould in the shower no where to put your soap etc.. in the shower, the plastic egg flipper in the draw I went to get out and use and was dirty and had cobwebs all over it, heaps of cobwebs and spiders in the cabin, the chairs and table unsafe (chairs coming apart and the table had wobble legs - went to move it out from the wall so we could sit on the chairs and it almost fell off). It rained and outside the main bedroom was a down pipe and at 4:30am was woken up to the sound of dripping water on metal it continued to drip drip for the rest of the night and therefore we got no sleep. Mentioned it to reception in the morning and no sympathy, handed her the feedback sheet and she just looked at it, like she was ready to file it in the bin.
My parents stayed for a week in one of their ensuite power sites, and my father mentioned to reception his concerns with the paving into the steps into their ensuite that were uneven and wobble as well and unsafe to walk on, 2 days later and 3 days later nothing has been done about it, obviously their safety for park guests is not a priority to them.
Was really looking forward to our stay after seeing it on one of the getaway shows but would not recommend it at all very disappointing.

Room Tip: Stay somewhere else
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank amcnfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua H, Owner at BIG4 Traralgon Park Lane Holiday Park, responded to this review, September 26, 2013
Thank you for advising us of the concerns you have. We can assure you that our guest's safety is of paramount importance to us. Once our park managers return from leave, they will address their team about these matters and the proper process for dealing with them.

We have had our maintenance team review the cabin and paving on the ensuite site. We have attended to all of these items now including repairing pavers, loose screws in the table and giving the cabin a detailed clean.

We apologise for the experience that you have had. We're disappointed that we have not been able to meet your expectations and hope that this doesn't deter you from staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
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    7
    11
See reviews for
64
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
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English first
Cowes, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

My husband was working in traralgon for 11 nights, his job was cut short by 2 days as he had paid in full in advance he expected to be refund $84 but to his dismay they said its in the cancellation policy that they don't refund. How absoulutely appaling, I have spoken to staff on phone to be told basically bad luck. Mayby customers should be told on arrival that this is how they like to make easy money off people who work hard for it. And taps all leaked.

  • Stayed August 2013, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Lyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua H, Owner at BIG4 Traralgon Park Lane Holiday Park, responded to this review, September 16, 2013
I'm sorry that in this instance, we have not met your expectations. We endeavour to please all of our guests. Our cancellation policy is written on both our website and our receipts. We do communicate this to all of our guests staying with us through these channels. We are unaware of any taps leaking and will check the park for any leaks over the coming weeks, thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 13, 2013

Neat and tidy well run park Extremely clean amenities.not far from either Traralgon or Morwell and a lot of site seeing to do in the area. Walhalla area is very historic and lots of National parks to visit nearby.

  • Stayed July 2013, traveled as a couple
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    • Location
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Helpful?
1 Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Victoria, Australia
1 review
Reviewed July 7, 2013

we were lucky enough to have the "autumn special" which included some great vouchers for the kids. staff were more than helpful and the park was neat and tidy. although our cabin could do with a little bit of a make over it was comfortable. It was excellent that the laundry was open all night to do all the soccer uniforms. great weekend and highly recommended to stay here.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Alba M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
1 review
Reviewed July 2, 2013

I booked this caravan park for my husband and son - very short notice.
The park was advised they would arrive after 10pm. They were so helpful with directions to their site map etc. My husband said the staff were very helpful during the weekend and it was a great park to stay.
We stayed in our own camper van.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fionasfab4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardigan, Victoria, Australia
1 review
Reviewed July 2, 2013

We have just spent 3 nights at this caravan park. We stayed in a cabin and it was fantastic, the rooms were beautiful! We will definitely stay again if we need to visit Traralgon or if we are in Bendigo...thanks!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
Reviewed June 10, 2013

We stayed at Park Lane Holiday Park for the long weekend in June 2013, right from the time I made to booking until when we waived goodbye our experience was fantastic. We booked a powered site via the Internet with no hassles, our two dogs were allowed to come too. The park was extremely clean and very functionable, the kids enjoyed the pillow tramp and the go karts. The bathrooms were the cleanest I've ever seen at a park. Thanks for a great weekend away.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BIG4 Traralgon Park Lane Holiday Park

Property: BIG4 Traralgon Park Lane Holiday Park
Address: 5353 Princes Hwy, Traralgon, Victoria 3844, Australia
Location: Australia > Victoria > Gippsland > Traralgon
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Specialty Lodging in Traralgon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BIG4 Traralgon Park Lane Holiday Park 4.5*
Number of rooms: 48
Official Description (provided by the hotel):
BIG4 Traralgon Park Lane Holiday Park offers all you need for the perfect stay and play. Ranging from large drive through Powered Sites to Luxury Villas (including Private Spa and Easy Access), there is an accommodation solution for all your needs. Set on over six acres of tastefully landscaped grounds, our park and play areas provide a clean and spacious setting. Voted Best Holiday Park within the Latrobe Valley region, visit us today and find out why. Proudly the home of Traralgon's favourite indoor play centre, Parky's Wonderland! With free entry for all park guests, the kids will have the time of their lives exploring our exciting indoor play structure. Our Adventure Ropes Course, 18-hole Mini Golf, and Laser Tag Arena will be sure to entertain and thrill the whole family and is located right on-site within the park. We're happy to offer our guests a discounted entry fee to experience all the fun at Parky's Fun Park! ... more   less 
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