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“Great value and location in Swan Hill”

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Ibis Styles Swan Hill Resort
Ranked #11 of 13 Hotels in Swan Hill
Reviewed January 12, 2013

We decided we needed a quick break not too far from where we live over the Christmas/New Year period. Accor were offereing a 50% off deal, and this property was on the list. so we made a booking for 4 nights, and whilst reading other reviews on Trip Advisor I made sure to ask for a ground floor room (as we have a 4 year old and didn't want to go up and down stairs all day, away from the main road.

Upon arrival we were greated in a plesant manner, issued with our room, and informed that we were also to recieve 50% of food if we dined in the Resort restaurant - BONUS!. Checked into room 35, which was on the ground floor, away from the main road and slept the 3 of us in 1 x single and 1 x double bed - PERFECT! the room was big enough for all our stuff, and the bathroom looked quite newly renovated. The room was serviced eah day, which was lovely, but I didn't agree with them replacing our towels each day in this age of limited water supply and resources. We hung them up each day, but they were still taken away and replaced with fresh ones?

We dined in the restaurant twice, as it was so hot and just easier with a small child who only really wanted to eat spaghetti bolognaise each night. The first night (Wednesday) was a bit disorganised and didn't really seem to know what she was doing. As I teach Hospitality, Tourism and Events, I always find inadequate service frustrating. The food was pleasant though, and the spaghetti got a thumbs up.

The second night we dined (Friday) was a much better experience. Richard (the only waiter on that evening) had almost a full restaurant and had everything under control. He was pleasant, with great customer service and very accommodating. they had run out of spaghetti bolognaise that night, but he organised for just spaghetti with a tomoto sauce, which went a long way to appeasing a small child who was heading for a melt down.

As it was soooooooooooooo hot, which spent much of our day in the pool.....which was AWESOME! It was just as described and looked in the picture, and it was absolute Heaven in the hot weather. The only comment I would make is that some of the tiles around the side of the pool had come off, which made it appear a bit tired.

Overall we had a truly relasing stay, and would defintely (and have done so already) recommend Ibis Swan Hill to anyone. Congratulations on your establishment!

  • Stayed: January 2013, traveled with family
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Thank Claire T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded March 3, 2013

Thank you kindly for taking the time to write a review about your recent stay at Ibis Styles Swan Hill Resort. It is a pleasure to receive positive feedback from our guests and we are very glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future and thank you for passing on your recommendation to others.

Kind regards,

Ben Storer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 - 239 of 297 reviews

Reviewed January 12, 2013

  • Stayed: January 2013, traveled with family
    • Value
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Thank Mezza2319
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded January 15, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 5, 2013

Found the rooms to be very comfortable, modern and clean. Location of hotel convenient to attractions, main street and restaurants all within walking distance. Staff very friendly and service was excellent.

  • Stayed: January 2013, traveled with family
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Thank Kinminn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded January 15, 2013

Thank you kindly for taking the time to write a review about your recent stay at Ibis Styles Swan Hill Resort. We are glad to hear that you enjoyed your stay and look forward to seeing you again in the future.

Kind regards,

Ben Storer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

  • Stayed: December 2012, traveled with family
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Thank amears
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded January 2, 2013

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Reviewed December 27, 2012

  • Stayed: December 2012, traveled with family
    • Value
    • Location
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Thank ruswhit_60
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded January 2, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 19, 2012

I normally stay somewhere else whilst travelling in or through Swan Hill on business, but thought I would try the Swan Hill Resort. It really did meet my expectations! The service was excellent, and they went to great lengths to fix up my internet connection problems.
Being a business traveller, I only stayed 1 night, and dined from the restaurant and a cooked breakfast delivered to my room - both were great, although dinner was a long wait due to a function.
The room looked like it hadn't been long refurbished (you could although smell a hint of old in there), nevertheless, the room had great facilities - bed was comfy and slept so well! Didn't get to use the pool or anything else, but it all looked great. Will definately stay here again when I next come through.

Room Tip: There seemed to be 2 sections to the complex, unit in front and back... and I definitely noticed tha...
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  • Stayed: December 2012, traveled on business
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1  Thank Cindy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded December 27, 2012

Thank you kindly for taking the time to write a review about your recent stay at All Seasons Swan Hill Resort. It is a pleasure to receive positive feedback from our guests. We look forward to seeing you again in the future.

Kind regards,

Ben Storer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

Stayed here as a family and booked five rooms for two nights. Kate, who did our booking, went the 'extra mile' to have our accommodation rooms side-by-side. Only downside was that the disabled room I booked was reallocated to someone else. Would have liked a phone call about this before arrival.

Restaurant food was excellent, although service was slow due to lack of staff rostered on. Waiter was doing tables and bar service, however was very friendly and a lot of fun.

If you want a cooked breakfast, check that there is a chef on. One of our mornings, only the continental breakfast was available which caused a problem with one of our party who has food allergies.

The above were minor problems and I would definitely recommend staying at this motel.

Stayed: December 2012, traveled with family
Thank XOX140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Ibis Styles Swan Hill Resort, responded to this reviewResponded December 27, 2012

Thank you kindly for taking the time to write a review about your recent stay at All Seasons Swan Hill Resort. It is very important for us to receive feedback from our guests so that we can continually monitor our product/service. We hope to see you again in the future.

Kind regards,

Ben Storer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Swan Hill Resort

Address: 405-415 Campbell St, Swan Hill, Victoria 3585, Australia
Location: Australia > Victoria > Swan Hill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Swan Hill
Price Range: $105 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ibis Styles Swan Hill Resort 4.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Swan Hill
Swan Hill Best Western

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