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“Slightly smokey hallway”

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Novotel Melbourne St Kilda
Ranked #5 of 19 Hotels in St Kilda
Hanoi, Vietnam
Level Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Slightly smokey hallway”
Reviewed July 17, 2014 via mobile

We enjoyed staying at the Novotel because of the great location. Staff were helpful and the room was nice. We had nice views of the beach and esplanade. It was quiet and we couldn't fault it except a slight smokey smell in the hallway every time we came or went despite being a non-smoking hotel.

Stayed July 2014, traveled as a couple
Helpful?
Thank Glenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, July 17, 2014
Glenda B

Thank you for taking the time to place a review here on Trip Advisor. We are very pleased to hear that you enjoyed your stay with us. Please accept my apologies for the smokey smell, as you correctly stated, we are proud to be a 100% Smoke Free Hotel and we do everything we can to ensure this is maintained.

Kind Regards

Llewellyn Wyeth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
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  • Chinese (Simplified) first
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English first
Melbourne, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 16, 2014

Our experience at the hotel was great from booking in to booking out. The customer service is to a very high standard. Our room was spacious (king room) and clean. The breakfast was generous and delicious. We would highly recommend this hotel. The ease of getting a taxi to anywhere we needed to go was fantastic.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, July 21, 2014
Jan B

Thank you for your review here on Trip Advisor and we are so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to the Novotel St Kilda in the near future.

Kind Regards

Llewellyn Wyeth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2014

If you're looking for an all out - spoil yourself getaway in the heart of the trendy St Kilda hub then this is the place to stay! If you're flying in, forget about a hire car - you won't need one because everything is within a short walk. Acland street - Fitzroy street - the harbour - indoor heated pool (baths) across the road - cycle & walking paths - Luna Park - trams to everywhere!
The rooms are the best I've seen in my travels - quiet and well furnished (we even had a spa that I didn't ask for) magic view over the bay day & night - the restaurant was a bit of a let down tho' so I'd recommend eating out at the many eateries and nightspots along Acland St & Fitzroy St.

Room Tip: Ask for a suite overlooking the bay - rooms at the back look at nothing really.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, July 17, 2014
Derek H

Thank you for placing your comments with regards to your stay here on Trip Advisor, we are so glad to hear that you enjoyed your stay and we look forward to welcoming you back in the future.

Kind Regards


Llewellyn Wyeth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 12, 2014 via mobile

Great location and friendly staff. Nice food although drinks were slightly expensive. Our room was nice and when we raised concerns about a smoky smell the issue was quickly addressed. Having a tram stop right outside when great! Happy to return again.

Stayed July 2014
Helpful?
Thank jonesytaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, July 13, 2014
Jonesytaos

It was our pleasure to have you stay with us and thank you for sharing your experience here on Trip Advisor. Please do not hesitate to contact me directly in the future when you wish to return.

Kind Regards

Llewellyn Wyeth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 11, 2014

Just returned from 3 nights in Melbourne and had a great stay at the Novotel. Would probably be better staying here in the warmer months but it was still nice to look out the window and see the ocean.
The staff were all very friendly, especially the staff in the restaurant. We arrived on a late flight and even though they looked like they were closing the kitchen, they accommodated us and the food was great. Bar staff also very friendly and attentive. Front reception were always helpful with directions and best travel options.
There is a tram stop right in front of the hotel which is easy and far cheaper than taxi travel.
The hotel is not brand new but in my opinion is very good value given the ease of access to the city, beach and general st kilda area.
I would definately recommend this hotel

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Hunter03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, July 13, 2014
Hunter3

Thank you for taking the time to review your time staying with us here at the Novotel St Kilda. I will pass on your comments to our team. Please do not hesitate to contact me directly here at the Hotel should you wish to return in the near future.

Kind Regards

Llewellyn Wyeth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne St Kilda

Property: Novotel Melbourne St Kilda
Address: 16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in St Kilda
#4 Family Hotel in St Kilda
#5 Luxury Hotel in St Kilda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne St Kilda 4*
Number of rooms: 211
Official Description (provided by the hotel):
The 4-star Novotel Melbourne St Kilda is the city's premier beachfront hotel. Ideally positioned facing St Kilda beach and surrounded by some of the city's finest attractions, Novotel St Kilda is the perfect escape for the business or leisure traveller. Situated 6km from the city centre and 28km from Melbourne Airport, experience all this unique St Kilda hotel and its cosmopolitan surroundings have to offer from this hotel's prime position on The Esplanade. Novotel Melbourne St Kilda provides a great choice of St Kilda accommodation, offering 211 rooms and suites, many featuring spa baths with spectacular bay view over Port Philip Bay. The Novotel St Kilda can cater for a variety of events including residential conferences, team building exercises, annual meetings and gala dinners. Choose from 12 versatile function spaces for up to 300 delegates. Many of the rooms offer stunning ocean views and outdoor terrace areas for informal networking. Walk to some of Melbourne's finest attractions such as Luna Park, experience the famous Sunday art and craft market on The Esplanade or discover the many shopping options and bustling nightlife on nearby Acland and Fitzroy Streets. If you need to park the car, there is a secure, undercover parking (extra charge), whilst a tram stop at the front door ensures easy and convenient access to Melbourne city centre only six kilometres away. ... more   less 
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Also Known As:
Novotel Melbourne St Kilda Hotel St Kilda
Accor St Kilda
Novotel St Kilda
St Kilda Novotel
Novotel Melbourne St Kilda Greater Melbourne

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