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Novotel Melbourne St Kilda
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Reviews (2,434)
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All reviewsbay view roomgreat locationluna parkacross the roadport phillip baysuperior roomsunday marketan upgradepalais theatrefamily roomking bedmini barspa bathcake shopspublic transportnovatelcity
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1,345 - 1,350 of 2,434 reviews
Reviewed December 15, 2012

The Hotel in Melbourne is in the best place to stay in if you want to enloy walking around the sea. There is great restaurants and Hotels very close to where you are and only 30 minutes to cach a train into the centre of Melbourne.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
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    • Service
1  Thank Roger289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 13, 2012

Great location, clean room, comfy bed and really helpful, friendly staff.
Beautiful view of the beach and The Esplanade.
A little noise from the street (trams), but this is to be expected and did not disturb sleep.
Totally enjoyed the stay and will definitely return!

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EnjoyingTimeOut8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded January 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 12, 2012

My husband and children were looking forward to our family getaway. A chance to enjoy christmas activities and compete in the Sussan run for the second year. Unfortunately, we had to cancel our booking. Given the circumstances we had to cancel our weekend I was hopeful that alternative arrangemnents could be made. We were notified on the morining of our booking that our close friend had been tragically killed in a truck accident at Tungamah. He left behind a wife and four children. On ringing the hotel shortly after we recieved this news I encountered a receptionist that lacked any personable skills whatsoever. She gave no indication of any compassion and merely suggeated I find someone else to fill the booking or loose my money. One truelly hopes that in todays society we still have some level of appropiateness. Staff should be trained to encourage continual patronage to the hotel. One also hopes that few people experience the level of trauma that communities up here are currently experiencing.

Stayed: November 2012, traveled with family
Thank 259disgusted12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded December 17, 2012

We are sorry to hear of the circumstances surrounding the untimely passing of your close friend. Please also accept our apology if we appered to be unsympathetic to your request to amend your reservation at the hotel.

I would welcome the opportunity to discuss this matter further if required, my direct number is 03 9536 6118. Please be assusred that this is not the compassionate way we normally handle such requests.

Regards.

Erkin Aytekin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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