Stayed at this hotel with friends this past weekend. There was a group of about 14 of us, broken into couples, therefore several rooms booked. Although the bookings were made 8 months ago, with a request for early check in, the hotel was unable to accommodate.
Several phone calls were made to the hotel throughout the morning in regards to early check in (as we had a wedding at 2pm). After waiting several hours, seeing many other gets early check in, the receptionist finally contacted cleaning at 1pm to request a room be cleaned. Just appalling service considering our simple request. The staff were far from helpful.
The standard room was extremely small and faced a residential building. A queen bed, small desk area and bar fridge along with a small bathroom. Room service was available and although the meals were good, they were expensive and took over 30mins for delivery.
We were billed incorrectly on checkout....being accused of signing for a breakfast that we never had. For a Novotel Hotel we are extremely disappointed. Staying in a chain is supposed to assure a level of service, which we did not receive.
Should I need to return to St Kilda, I will consider other accommodation options.
- Official Description (provided by the hotel):
- The 4-star Novotel Melbourne St Kilda is the city's premier beachfront hotel. Ideally positioned facing St Kilda beach and surrounded by some of the city's finest attractions, Novotel St Kilda is the perfect escape for the business or leisure traveller. Situated 6km from the city centre and 28km from Melbourne Airport, experience all this unique St Kilda hotel and its cosmopolitan surroundings have to offer from this hotel's prime position on The Esplanade. Novotel Melbourne St Kilda provides a great choice of St Kilda accommodation, offering 211 rooms and suites, many featuring spa baths with spectacular bay view over Port Philip Bay. The Novotel St Kilda can cater for a variety of events including residential conferences, team building exercises, annual meetings and gala dinners. Choose from 12 versatile function spaces for up to 300 delegates. Many of the rooms offer stunning ocean views and outdoor terrace areas for informal networking. Walk to some of Melbourne's finest attractions such as Luna Park, experience the famous Sunday art and craft market on The Esplanade or discover the many shopping options and bustling nightlife on nearby Acland and Fitzroy Streets. If you need to park the car, there is a secure, undercover parking (extra charge), whilst a tram stop at the front door ensures easy and convenient access to Melbourne city centre only six kilometres away. ... more less
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- Also Known As:
- Novotel Melbourne St Kilda Hotel St Kilda
- Accor St Kilda
- Novotel St Kilda
- St Kilda Novotel
- Novotel Melbourne St Kilda Greater Melbourne