I had booked three rooms for a family event.
On arrival Louise,very welcoming,polite,helpful,perfect customer service.
Asked what the occasion was,asked if we would like her to book us taxi s.
Directed us to and from the venue we were attending.
Helped directing me to shopping stores.
Rooms were what I requested next door to each other.
Per dinner drinks at the cafe/lounge,perfect atmosphere ,very polite staff.
Only downfall with this,a bit chilly on the day in cafe,but it was only like 4c outside.
Louise organised a late 12 noon check out,which was perfect so we could relax and enjoy a buffet breakfast.
Highlight was the waiter in the morning at breakfast named Lee.
He was very very polite,nothing was a bother,his mannerism was one of a kind.
We have stayed at a number of 5star hotels in Melbourne,and I feel this is up there in service.
This will always be our first choice when returning.
- Official Description (provided by the hotel):
- The Quality Hotel Parklake is located in Shepparton’s prime location overlooking picturesque Lake Victoria, only a few minutes’ walk from a vibrant CBD, wonderful shopping and attractions.Shepparton is located in the heart of the Goulburn Valley, two hours north of Melbourne and is a lively and progressive regional centre. The area features magnificent food and wine, glorious weather and all the attractions and activities you could imagine.The Quality Hotel Parklake is the perfect place for all your accommodation, function and dining requirements. All accommodation rooms are equipped with a pillow top King/ Queen size bed, 42” LED TV with Foxtel, free high speed Wi-Fi, reverse cycle air conditioning, plus tea and coffee making facilities. The property features two swimming pools (including indoor heated), spa and sauna. There are five function rooms on site which can cater for small groups or large gatherings up to 250 people. All function rooms are equipped with modern amenities and free car parking is provided. The Café-Bar-Restaurant is open from 7.00am daily for breakfast, lunch or dinner. Relax and enjoy life in the stylish and comfortable surroundings. ... more less
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