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“Great location, laughable bathroom and terrible split system heating”

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Quality Hotel Parklake Shepparton
Ranked #6 of 15 Hotels in Shepparton
Reviewed October 11, 2012

Another night, another choice hotel. This time it was Parklake Shepparton.

Check in / service - great, they called during the day to confirm my arrival and front desk was friendly and patient as I have experienced in most country towns.

Location - Really nice, right across from the lake (hence the name) short drive into the city centre.

The room - well, the room itself is good, quite modern , comfortable bed (no electric blankets for those wondering) , good size tv , dinner table , lamps, the usual modernish Quality Inn style.

The Bathroom - Something out of an 80s porn flick! Bright pink tiles, gold shower frame with bi folding doors (extremely annoying) and gold taps! Absolutely hillarious.

Water pressure - Soft - medium (lots of people care about this, including me)

Irrespective of the laughable bathroom , the place was clean and that's what i care about the most.

Breakfast - I had a bed and breakfast business package, but I'd pay for the breakfast as it was fresh, (didn't look like fruit from the day before like some other hotels) , good selection of morning snacks

If you stay in winter, in this case October - bring extra clothes to wear to bed as the split system heating is absolute CRAP! I had it on 30 degrees at full fan speed and barely did anything, and I even had the extra blanket on.

This hotel has some huge potential for return stayers , all they need to do is pump a bit of money in it and people will come back. Unfortunately, unless its summer I wont

  • Stayed: October 2012, traveled on business
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2  Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 - 171 of 200 reviews

Reviewed September 29, 2012

We spent a few days in Shepparton and couldn't have chosen a better place to stay. Gorgeous view of parkland and Lake Victoria from the dining room/bar of the hotel (not from our room). The Goulburn River is just beyond the lake, making this hotel even more appealing for us. Beautiful walking trails around the lake and along the river.

The staff were friendly and helpful, even arranging a late check-out at no extra cost to fit in with our train departure time. The hotel is only a few minutes' walk out of the CBD and a few hundred metres from the Information Centre which is in the park opposite.

We were disappointed to find that the lovely-looking indoor pool was out of action.

Room Tip: We had Room 2 towards the back so we heard no traffic noise at all.
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  • Stayed: September 2012, traveled as a couple
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1  Thank Merilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

We stayed 2 nights in a deluxe room with our baby girl in a portacot. The room was adequate enough, however, the heating took forever to work! Once it finally kicked into gear, it was the noisiest thing and kept clicking throughout the night which drove us crazy.
We were incredibly disappointed to find that the indoor heated pool wasn't working, as we'd booked this hotel to be able to use the warm pool to take our baby in.
Friends that we'd travelled with were upgraded to a room with a corner spa, however, the room itself was so dated and really in need of a good overhaul.
Staff were friendly but would I stay here again? Definitely not!

  • Stayed: August 2012, traveled with family
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1  Thank BecM_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Stayed as a family group (2 kids & 2 adults). Booked queen suite with double sofa bed for kids, on check in sofa bed was a single so swapped rooms, desk staff very helpful and accommodating. Alternative room suitable (queen, single and soda bed) but awfully dated and terribly set out but adequate and clean.
To be fair it appeared hotel was going through some renovations but when booking I'd advise specifying a renovated room. Bit annoyed indoor heated pool was not working as this was one of the main reasons I booked the hotel with the two kids in mind but again the aqua centre was just across the road, still, inconvenient! Breakfast staff were lovely and buffet for kids was 1/2 price so reasonable value. After seeing the number of hotels available here I probably wouldn't book here again.

  • Stayed: August 2012
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1  Thank KMMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

Friendly and professional staff, exceptional rooms and a fantastic restaurant. Visited last weekend and had a wonderful stay. Enjoyed a romantic dinner, dessert was heavenly and the coffee was excellent. Close walk to shops and main attractions in the city.

  • Stayed: August 2012, traveled as a couple
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1  Thank mirandamum76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

Last month was driving from Melbourne to Sydney with my girlfriend and decided to visit family in Shepparton. Had eaten at the Parklake restaurant a few years ago but this was my first time staying there. We were greeted by friendly staff on arrival and were told of recent renovations, so we were moved to one of the newest rooms. Our room was better than expected, very clean, bathroom had strong water pressure, beds were comfortable and had a widescreen TV. I've stayed at a lot of four star hotels in country Victoria, there is a very cosmopolitan vibe with the restaurant and bar, and right across the road is the park and lake. One complaint was my girlfriend ordered a cocktail from the bar and it took 20 minutes to come, and when it came it wasn't what we ordered, so we sent it back and waited another 15 minutes. The meals were delicious and of high standard but again, we waited longer than 30 minutes for the food to come. It seemed they were understaffed or it was a busy night or something. I would stay there again, mostly because the rooms were modern and central location to town.

  • Stayed: July 2012
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1  Thank Ethan_Hodgeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

We stayed here based on the recommendation of the local tourist information centre. Positives are as follows, friendly staff, reasonable price, great location. Negatives, outdated.

We stayed in a two room family suite which had (over 8 feet) tall ceilings. There was only one wall heater which didn't generate much heat. We sat in the living room area with blankets on as we tried to enjoy an evening together. The very large bedroom had no heat at all and I can't begin to fathom how the heater was supposed to heat the main room and then the bedroom. The desk staff was very helpful and did all they could but there is not much hope for an undersized and outdated heater. The most disappointing thing was the lack of any offer to compensate for the situation the following morning after explaining it on check-out. Although I've stayed in much worse I would not stay here again.

  • Stayed: August 2012, traveled with family
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2  Thank rus2er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Parklake Shepparton

Address: 481 Wyndham St, Shepparton, Greater Shepparton, Victoria 3630, Australia (Formerly Country Comfort Shepparton)
Location: Australia > Victoria > Greater Shepparton > Shepparton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Shepparton
Price Range: $116 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Parklake Shepparton 4*
Number of rooms: 80
Official Description (provided by the hotel):
The Quality Hotel Parklake is located in Shepparton’s prime location overlooking picturesque Lake Victoria, only a few minutes’ walk from a vibrant CBD, wonderful shopping and attractions.Shepparton is located in the heart of the Goulburn Valley, two hours north of Melbourne and is a lively and progressive regional centre. The area features magnificent food and wine, glorious weather and all the attractions and activities you could imagine.The Quality Hotel Parklake is the perfect place for all your accommodation, function and dining requirements. All accommodation rooms are equipped with a pillow top King/ Queen size bed, 42” LED TV with Foxtel, free high speed Wi-Fi, reverse cycle air conditioning, plus tea and coffee making facilities. The property features two swimming pools (including indoor heated), spa and sauna. There are five function rooms on site which can cater for small groups or large gatherings up to 250 people. All function rooms are equipped with modern amenities and free car parking is provided. The Café-Bar-Restaurant is open from 7.00am daily for breakfast, lunch or dinner. Relax and enjoy life in the stylish and comfortable surroundings. ... more   less 
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