Firstly I want to address the Managers & Staff.
Thank you. Everyone of you that my husband and I met on the 5 days we were in Sale. Each of you that we met were lovely, helpful and went beyond the scope of your job descriptions. My stay was made very comfortable, not just in the room, but mainly because of the way the staff treated us.
We had previously stayed in August 2012 and we were looking forward to returning, I knew the room I wanted, I knew the meal we were going to order and I knew that it would be a stress free business trip. When I rang however the room I wanted was taken, the service hours had changed for meals and the restaurant would not be open on the night I wanted to entertain guests. I started to panic. Sue however took charge of the phonecall (from me) and worked things out. In less than 5 mins I was handing over my details and was back to feeling confident of our stay. Super friendly and I believe in that moment of panic Sue could sense that I was suffering and took the reigns and got us sorted out.
I am mobility impaired, stairs are not an option, so I can only comment on the lower rooms.
Room 6 (August) & Room 18 (May).
Both were clean, easily accessible and fresh.
The rooms are basic. Queen beds, couches, coffee table, desk, tv & storage. The ensuites are neat, clean and accessible. My husband did make the comment however about the height of the mirror (he's 5'4").
I asked for a toaster in the room and additional towels and both were found upon our checkin.
We had breakfast the 1st morning in the restaurant (which is lovely & cosy and clean) however the next morning Sue was gracious enough for the breakfast to be brought over to the room.
The TV was good, but we're DVD watchers and that was 1 thing we didn't ask about was a DVD Player for the room so spent the nights with laptops on. You will either need to ask about a DVD player or take a portable one with you to plug in. (Which we will do next time).
The rest of the stay was certainly about great care & attention from all the staff members, and no ask was ever too hard, and no request was put in the hard basket.
As we were checking out Sue & Ian came out to say goodbye, I was in the car, and it felt like I was leaving friends. I look forward to our next business trip to Sale and taking our son up there.
If you are looking for a place that is clean, budget friendly, just outside of town with amazingly helpful hosts then this is the hotel for you.
*At the time of writing this, there was good strong free wi-fi
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- Also Known As:
- Ibis Styles Sale Australia - Victoria