My family stayed for a night at The Lakes Apartment, Lakes Entrance Australia on 14 September 2012. We were very delighted with the clean and well equipped apartment. The Lakes Entrance remained the best accommodation throughout our 13 days road trip till I received the following email from Melissa Campisi, the management staff of The Lakes Apartment three days after we checked out.
You stayed with us over the weekend. And should have left the keys in the
apt or in the reception letter box at the front driveway however we cannot
located them. Where have you left them please?
The mobile number I have is for an elderly woman. Please reply asap or we
will contact the authorities as this very much looks like fraud.
During our check out, there was no one at the reception and they left a message on their front door asking guests to leave the keys in the letter box which I did. Melissa was unable to locate the keys and decided to write me a nasty email accusing me to be a fraud! My contact number is perfectly alright and I have always left it on international roaming so there is no way I could not be contacted. Melissa Campisi, you have been such a disgrace to the wonderful tourism industry of Australia. Never in my life have I encountered such rude staff with no proper hospitality training.
Very shortly after, I received another email from Melissa apologising as she has found the keys in the letter box.
The Lakes Apartment - The great apartment with terrible hospitality!
- Official Description (provided by the hotel):
- The Lakes Apartments offers 2 and 3 Bedroom fully self-contained apartments. Spacious and luxurious are the best definitions for these beautifully appointed apartments and only are short stroll to the main beach and shops of Lakes Entrance. ... more less
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