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Horsham International Hotel
Ranked #2 of 12 Hotels in Horsham
Certificate of Excellence
Herefordshire, United Kingdom
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great value for money”
Reviewed December 27, 2012

We stayed or night on way thro to Adelaide. Excellent location. Modern, clean and well serviced although we did not use the restaurant preferring to go into town. Menu looked varied and reasonable. Staff pleasant and prompt with service. Best Mercurewe have stayed in.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SweetpeaBasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham118, General Manager at Horsham International Hotel, responded to this review, January 2, 2013
Thank you kindly for taking the time to write a review about your recent stay at Mercure Horsham. It is always a pleasure to receive positive feedback from our guests. We look forward to seeing you again in the future.

Kind regards,

Marcus Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Adelaide, Australia
1 review
Reviewed December 24, 2012

When booking in we were told that their were no evening meals were available due to a Rotary Club function.
After a six hour drive we had to find a place to eat in Horsham- not good service level in our opinion.
We also stayed on the 20th Dec Friday and once again no evening meal facilities were available- not even room service, why were we not told of this when booking room when we stayed on 8th Dec. Poor customer service, inour opinion a refund should be given as you are not providing guests with full services. Comments please

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael1045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham118, General Manager at Horsham International Hotel, responded to this review, December 24, 2012
Thank you for your comments. We pride ourselves on our Guest Service and we apologise if your expectations weren't met on this occasion. The function on Friday 21st December wasn't booked until after your first stay with us and we made every effort to contact all of our guests prior to arrival. Unfortunately when we attempted to telephone you, we only had a contact number listed in the UK. We appreciate you taking the time to supply us with your feedback.
Kind regards
Marcus Leigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 22, 2012 via mobile

Perfect for our purpose, stopping off on way to Adelaide..pristine clean rooms and wonderful warm service from mananger on duty. The breakfast bagel tasty and tasteful. A very comfortable bed enabling us to sleep well even our 3mth old found it co

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunray55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham118, General Manager at Horsham International Hotel, responded to this review, December 27, 2012
Thank you kindly for taking the time to write a review about your recent stay at Mercure Horsham. It is always a pleasure to receive positive feedback from our guests. We look forward to seeing you again in the future.

Kind regards,

Marcus Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 15, 2012

Unfortunately our stay was spoilt by a proliferation of ants - in the living area, and on the bed. After notifying staff, it was dealt with using surface spray. However, the following morning we found them in the bathroom. On leaving, we again mentioned it to staff, so hopefully it will be solved with professional help.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeppyAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham118, General Manager at Horsham International Hotel, responded to this review, December 18, 2012
Thank you kindly for taking the time to write a review about your recent stay at Mercure Horsham. I apologise sincerely for the problem that you encountered during your stay and would like to assure you that this has now been rectified. We hope to see you again in the future.

Kind regards,

Marcus Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed December 10, 2012

A very professional and spacious hotel. I've travelled through Horesham in the past and generally seen it as an unavoidable stop on the way to Melbourne - however I was very impressed by the hotels comfort and the quality of the restaurant. We travelled with an 8 month old who made the trip a challenge. A challenge the staff were very able in alleviating!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snark72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham118, General Manager at Horsham International Hotel, responded to this review, December 18, 2012
Thank you kindly for taking the time to write a review about your recent stay at Mercure Horsham. We are glad to hear that your stay was enjoyable and we look forward to seeing you again in the future.

Kind regards,

Marcus Leigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Horsham International Hotel

Property: Horsham International Hotel
Address: 118 Baillie St, Horsham, Victoria 3400, Australia (Formerly Buloke on Baillie)
Location: Australia > Victoria > Grampians > Horsham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Horsham
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Horsham International Hotel 4.5*
Number of rooms: 51
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