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Reviewed January 7, 2019

For the amount of money we paid to stay in that MOTEL (which we thought was a hotel), the entire place should be gutted and remodeled with newer furniture & completely updated! The only reason we stayed was because it was during New Year's & nowhere else had availability. Not only are the rooms sorely outdated, they smell (someone has clearly smoked in the room we stayed in), & the stairwell that feels like you're entering some sketchy place to sleep for the night is ridiculous! Update it & make the doors to each room feel like they're a little more secure too. This is 2019 & the place looks like something out of the 1970s! No A/C in the bedrooms?! Really? If we'd had anywhere else to move to, we would have changed to another hotel.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank clintdi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeelongMotorInn, Owner at Best Western Geelong Motor Inn & Apartments, responded to this reviewResponded January 7, 2019

Dear Clintdi

We are very sorry that the apartment and services did not meet your personal expectations. As 3.5 star facilities our apartments unfortunately will not always fully satisfy the varied selective needs and discerning wants of all guests and we regret any misconceptions you may have held on our facility type. We strive to provide clean and comfortable apartments at value-for-money pricing and again am sincerely sorry that we were unable to satisfy your personal requirements on this occasion. Your feedback is most valued and will be used to address ongoing improvements to our facilities and services.

Your sincerely
Carl Leahy
Proprietor
Best Western Geelong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2019 via mobile

We stayed as a family for a night on our way through. Staff were friendly and helpful and our apartment was spacious, clean and comfortable. It is a 5min walk to the water and a 20min walk to all the restaurants on the promenade, Cunningham Pier and Eastern beach. Would recommend.

Date of stay: January 2019
Trip type: Traveled with family
Thank KelsSydney_Australia
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeelongMotorInn, Owner at Best Western Geelong Motor Inn & Apartments, responded to this reviewResponded January 7, 2019

Dear KelsSydney

We are pleased that we satisfied your expectations and requirements on your recent visit to Geelong. It is great that you took advantage to stroll to the Bay and along the city's wonderful waterfront walking trail.

We would feel special to welcome you back when next in the region.

Kind regards
Carl Leahy
Proprietor
Best Western Geelong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2018 via mobile

Work put me here not the usual place I stay, room was musty, old and outdated, restaurant wasnt open, noisey at night and not a place I will stay again. Staff were good and helpful. Off street parking and a short walk to waterfront and cafes.

Date of stay: December 2018
Trip type: Traveled on business
Thank Getontracc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeelongMotorInn, Owner at Best Western Geelong Motor Inn & Apartments, responded to this reviewResponded December 1, 2018

Dear Getontracc

Thank you sharing your perceptions on your recent stay. We aim to provide value-for-money facilities with friendly and helpful service and sincerely regret that we did not meet your personal expectations on this occasion.

Your feedback will assist us to identify areas we we need to improve and we thank you for your comments.

Best regards

The team @ Best Western Geelong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2018

Excellent service and staff and amenities. Easy check in and check out. Very helpful with queries and requirements. Highly recommend for families, singles and couplesLocated in quiet area of Geelong but easily accessible to city

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kristine A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeelongMotorInn, Owner at Best Western Geelong Motor Inn & Apartments, responded to this reviewResponded November 3, 2018

Dear Passenger814836

Thank you for your enthusiastic TripAdvisor review. We are very pleased to read that you enjoyed all aspects of your stay.

Your kind feedback is highly motivating and our team look forward to working hard to provide value-for-money services and facilities.

Warm regards

Carl Leahy
Proprietor

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Reviewed October 21, 2018

Located Close to the city centre of Geelong -- just a short drive (less than 5 minutes) to the CBD and foreshore attractions.Good staff, very friendly, and clean rooms.Easy parking and easy to find.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank j7472018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GeelongMotorInn, Owner at Best Western Geelong Motor Inn & Apartments, responded to this reviewResponded October 25, 2018

Dear TripAdvisor Review Guest

Thank you for your positive comments regarding your recent stay with Best Western Geelong. We are pleased and delighted to read that you had a satisfying visit that met your expectations. We hope to welcome you back when next you find yourself returning to the Geelong & Surf Coast region.

Best regards
The team @ Best Western Geelong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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