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“The 'standard' room is extremely sub-standard”

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Echuca Holiday Park
Ranked #2 of 12 Specialty Lodging in Echuca
Certificate of Excellence
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The 'standard' room is extremely sub-standard”
Reviewed February 1, 2011

Our first encounter was with pushy staff over the phone. They were fairly rude and certainly didn't give off the friendly vibe you would expect from a caravan park

Then we arrived into our booked room. We were taken aback with how disgraceful the condition was. It's listed as a 'standard' cabin on their site. 'standard' was being very generous.

There were dead bugs splattered on the walls and ground, one sliding door had fallen off it's hinge, all the cabinet doors were peeling and it was an absolute oven with a sub standard box air conditioner.

Then there was the curtains. I'm absolutely certain they have never, ever been washed - disgusting. I have no doubt some of the cabins here are nice, but ours was bordering on inhumane.

Up-sides are free Internet (went down once) and a swimming pull (watch out for dead bugs and ducks) and definitely the location.

I wouldn't stay here again even if I was paid for it.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pimptyltda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austpm, Manager at Echuca Holiday Park, responded to this review, March 8, 2011
As Operations Manager for Echuca Holiday Park, I would like to respond to this review as some of the comments received were very out of the ordinary for this park.

New on-site managers as well as assistant managers have recently commenced at the park and I have received nothing but great feedback so far from guests. I have a collection of questionnaire results that I am constantly reviewing as well as letters of recognition regarding new and old staff and almost all are extremely positive.

I am aware of the fact that some of the cabins at the park are of more of a budget/standard quality. These cabins are made available to guests who would prefer to stay on a budget and are not really worried about the quality of furnishings etc but would rather save their money to spend on the many things to do in Echuca. We do however offer higher quality accomoodation for those guests who prefer to stay in style. We have also recently refurbished these cabins with new blinds, furniture and TVs. In relation to our standard cabins, park management do pride themselves on ensuring that ALL cabins in the park are of the cleanest standard possible at all times, so all accusations in this review have of course been looked into seriously and will, if found to be true, be rectified. All maintenance issues where possible have also been attended to. Unfortunately new air-conditioning will not be being installed at this stage in our lower-range cabins, however there are definately higher range cabins available for those who believe this is a neccessity.

In addition to the improvements to the park we have already made (new turf on sites, cabin refurbishments, new landscaping around cabins and new pool furniture) there are more improvements to be expected in the near future. The park is looking better than it ever has and will only be getting better!

I would like to thank everyone who spends the time to provide us with positive or negative feedback as this is the only way we can continue to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
murwillumbah
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 8, 2009

This is a nice cand freindly park , great location clean and tidy , there was 4 families of us with 14 children we had a great tim
highly recommened

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dalytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 26, 2008

We chose this park as it is the closest to the town & the port. It's large & very clean. Our heater wasn't very strong & it took a while to heat up the cabin. It also leaked on the balcony. I probably wouldn't go there in summer as there were not enough trees to provide adequate shade. If the park was full there wouldn't be much privacy on the balcony.

Also, the park was only about a third full when we went & the owner was a bit pushy when he tried to get us to upgrade a bigger cabin.

  • Liked — clean
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank elizas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed July 30, 2007

First up, I'm NOT a fan of caravan parks -- too many rules, too many people, ablution blocks on cold, wet nights ...

So it was with trepidation that I found we were staying here. Needn't have worried. We stayed in an executive cabin onsite, with two bedrooms, bathroom facilities, kitchen and family room. These are Jayco "transportables", and are reverse-cycle airconditioned and have their own front verandah with table and chairs. Our unit was well above average in cleanliness and apart from one light switch on the range hood, everything was in excellent working order. These are as much as anyone needs for a great stay ....

Location is excellent for all activities at the Port. It was the Winter Blues Festival weekend and the town was humming. We were able to stroll easily to and from the pubs etc. It's a bit further thought to the grocery stores if you're self-catering, although there's a small convenience store outside the front gates (it was closed when we were there). The office also carries "emergency" goods for sale. The park is, literally, on the banks of the river -- a million-dollar location.

Staff are very professional, pleasant and helpful -- what more could you ask for??

  • Liked — location; general facilities
  • Disliked — duck poo literally everywhere outside
  • Stayed July 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank BIWOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 14, 2007

we recently stayed here and recommend for good value. centrally located to port .pickup coach from clubs if needed. stayed in executive cabin, great value and very nice. park is very clean and has good facilites. couldn't fault

  • Liked — great location and value for money
  • Disliked — nothing
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank beaver-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Echuca Holiday Park

Property: Echuca Holiday Park
Address: 52 Crofton Street, Echuca, Victoria 3564, Australia
Location: Australia > Victoria > Echuca
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #2 of 12 Specialty Lodging in Echuca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Echuca Holiday Park 4*
Number of rooms: 34
Official Description (provided by the hotel):
Situated beside the mighty Murray River in the heart of Echuca, our riverside accommodation is perfectly located for any travelling group. A short 300 metre walk to the heart of the Port Precinct will have you enjoying renowned restaurants, shopping and the other diverse local attractions that only Echuca can provide. Spoil yourself with one of our large range of cheap Echuca accommodation options - from spacious ensuite cabins to powered and tent camping sites that allow you to take in the starlight sky each and every night. ... more   less 
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Also Known As:
Echuca Holiday Park Victoria

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