Got a flyer in letterbox at home to visit. With a freebie included. Booked in Friday 7pm and waitress knew not a lot about it. Comments from friends was "we used to go there years ago". 2 of us put upstairs on a micro size cramped table . So we got to see how the place worked from a birds eye view. Slow service. Food all comes from somewhere else on site with a "runner". All wrapped in tinfoil . Salads , cooked food, and sweets.All covered together on your plates.Half of food that arrived was cold. Saw 2 customers take food to cash register to complain. Overpriced basic pub food it was. Sweets mediocre. Coffee had 1'2 inch of froth and lukewarm underneath.Several times saw waiters drop things on floor at front counter. Picked up, didn't even attempt to wash hands and then proceeded to serve food and handle cutlery.
Would have had a better and much cheaper meal at a variety of local pubs. Won't be back and won't tell friends to do the same. Waitress spent most of night apologizing to customers and phoning kitchen to find out where lost servings were. Watching all of this from directly above didn't add to the experience. I normally would tell someone but kept quiet to relieve my partner. who paid as a treat.
To top it all off, The bill had a 2 cent fee for some free voucher garlic bread! Waiter had to explain it to me! Customers must complain about it. Feeble.
Food prices don't concern me,, but paying for dud meals does.
The staff looked like they were used to the situation. Poor sods.
Place fairly full , ironically.
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