We booked a table for 5 patrons who came all the way from Melbourne and we were strongly recommended not to miss this little town gem who serves amazing seafood.
Booking was made in the morning for initial 5 and I called later on that evening at 6pm asking for additional 2 seats which was rejected reason that its been fully booked.
Proceed to restaurant per booking timing greeted by duty manager, I assumed as for not being in the uniform like the rest, who seems like someone was just can't be bother to be there.
We've ordered 3 Trevallas, 1 salmon and 1 steak. Meals were pretty ok not great, I have to say you won't be disappointed though.
From 4 fish dishes we've ordered, my Trevalla had 4 bones with ranges of sizes which one of them is just too hard to believe that someone would miss it.
Being to have worked in fine dine restaurant I thought about to ask the duty manager about how often they left bones in their fish fillets, I was given a very defensive statement which they try their best to remove all bones as much as possible and It does happen time to time which I can accept even though as I mentioned we had other 2 trevalla dishes with no bones at all. To be in customer service is to be able to at least smile or apologise for complaint made by your patron. That night I receive no apology or whatever, I'm not seeking for any opportunity to score complimentary at all but yet I receive no friendly service or apology as standard courtesy.
Is that because I'm an Asian being stereotyped by him? Most likely.
Again, Disappointing service but pretty ok food. For the price i was paying to get such aweful service, I will never go back.
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