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“friendly, great location” 5 of 5 bubbles
Review of BEST WESTERN PLUS Launceston

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BEST WESTERN PLUS Launceston
Ranked #11 of 30 Hotels in Launceston
Albury
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“friendly, great location”
5 of 5 bubbles Reviewed July 28, 2014

Loved this Motel, was in a great location, very friendly, Kaisha (forgive me if not correct spelling) was absolutely awesome, answered all my questions, and the million my 9yo daughter had for her..lol...buffet brekkie and parking included, couldn't have asked for more, great value, highly recommend and would definitely stay here again.. only thing i would have to pick at, is no exhaust fan in bathroom
also had free use of computer in the lobby

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlburyMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, General Manager at BEST WESTERN PLUS Launceston, responded to this review, October 15, 2014
Dear AlburyMel,
Thank you for your review of the BEST WESTERN PLUS Launceston.
I'm really please to hear you enjoyed your stay, particularly the buffet breakfast and car parking.
Thank you also for the positive comments about our staff, they really are a great asset to the property.
We look forward to having both yourself and your daughter to stay again in the near future
Best Regards,
Leon Wood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,178 reviews from our community

Traveler rating
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    300
    70
    48
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 22, 2014

Stayed here with 2 kids. As they did not have our room ready they upgraded us to a suite with a separate lounge room and bathroom. No swimming pool attached to this hotel and they charge for car parking. The restaurant's are both great for food. Right in the city so perfect location for walking distance.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Trisha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, Manager at BEST WESTERN PLUS Launceston, responded to this review, August 21, 2014
Dear Trisha R

Thank you for staying at BEST WESTERN PLUS Launceston.

Your business is very important to us and we value your feedback.
I am happy to read that you enjoyed your stay at the Hotel. We hope you will come back and see us again soon.

Thank you again for taking the time to write a review.

Kind regards

Leon Wood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnie, Australia
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed July 19, 2014

Room was very clean and the bed was extremely comfortable. The only HUGE problem was that the key cards did not work efficiently. One did not work at all and the other one had to be put in and out about 20 times at varying speeds before it would work, every single time. SO if you want to get into your room quickly then this is not the place for you.

Room Tip: Perhaps ask for a remodelled room, but make sure the key works.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, Manager at BEST WESTERN PLUS Launceston, responded to this review, August 21, 2014
Dear Tracey P

Thank you for staying at BEST WESTERN PLUS Launceston.

I do apologize that your key didn’t work, I have arranged for all locks in the Hotel to have their sensors cleaned.

Thank you again for your comments and we hope you will come back and see us again soon.

Kind regards,

Leon Wood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 15, 2014 via mobile

No complaints from us although the rooms will be better when refurbishment is completed.
Price was reasonable so we were satisfied with our choice. Parking for guests at $6.00 per night seems a bit of a bad choice. I'm sure most patrons would rather pay $10.00 extra per night and be offered "free" parking.
My pet hate is extra for car parking.

Stayed July 2014, traveled with family
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, Manager at BEST WESTERN PLUS Launceston, responded to this review, August 21, 2014
Dear Mark C

Thank you for staying at BEST WESTERN PLUS Launceston.

Your business is very important to us and we value your feedback.

I am pleased to read that you enjoyed your stay at the Hotel, I have made a note about the car parking and will be offering a package that includes car parking moving forward.

Thank you again for your comments and we hope you will come back and see us again soon.

Kind regards

Leon Wood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 bubbles Reviewed July 10, 2014

When a client told me that they had booked this hotel for a business trip to Launceston I was not expecting very much (in fact I was expecting an out of date motel with ghastly bedspreads) and I have to say I was nicely surprised by how modern the hotel was. I am not sure what some of the more negative reviews are about - it is a Best Western after all and not a top of the line hotel group but it was modern and the bed seemed new and was very comfortable.
I had a king size room on level 5 and it was all up to date. Typical hotel room - bath in shower but all clean and nicely presented. Unlike some of the other more expensive hotels I have stayed at in Launceston they offer free Wi-Fi which I think is fantastic. If you want to be in the town area it is also in a great central location.
The only down side is having to pay $6 for parking - I think if I am a guest this should free.
I had room service for breakfast which arrived on time - lovely breakfast - my only complaint is my coffee I ordered (as the room option was only instant - yuck) went cold pretty fast and there was no way to heat it up. If they wanted to take the next step in service it would be great if they had plunger coffee in the room.
Overall a good stay with happy and helpful staff on reception. I would stay here again.
I used one of the meeting rooms for a presentation and the room was a good size for 20 plus.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SuziiW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, Manager at BEST WESTERN PLUS Launceston, responded to this review, August 21, 2014
Dear SuziiW

Thank you for staying at BEST WESTERN PLUS Launceston.

Your business is very important to us and we value your feedback.

I am pleased to read that you enjoyed your stay at the Hotel and you found the Hotel a nice surprise. We are in the process of finishing off the first stage of our refurbishment and the bathrooms will be completed next year. I am also awaiting on new espresso machines to be delivered and installed on the 5th floor.

But we will look at your idea of installing a plunger coffee in the room.

Thank you again for your comments and we hope you will come back and see us again soon.

Kind regards,

Leon Wood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston
1 review
4 of 5 bubbles Reviewed July 10, 2014

Great hotel to stay. Staff very helpful & accommodating. Room was neat
Value for money.

However the hotel was close to all teh shops & eating places but litte out of the way from UTAS.

Buffet breakfast was the same every morning - no variety

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Reena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, Manager at BEST WESTERN PLUS Launceston, responded to this review, August 21, 2014
Dear Reena P

Thank you for staying at BEST WESTERN PLUS Launceston.
Your business is very important to us and we value your feedback. I am happy to read that you enjoyed your stay at the Hotel and you found the Hotel a "Great hotel to stay. Staff very helpful & accommodating. Room was neat and Value for money".

We hope you will come back and see us again soon.

Kind regards

Leon Wood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed July 1, 2014

Stayed at this hotel as we could not get a room at the Sebel which we had previously stayed at in Launceston. When we arrived at the Best Western we had to move rooms three times before they got it right. We asked for a queen room yet they kept sending us to a triple room (extra bed). The rooms were already quite small so having that extra bed meant we could hardly move around in there. So after the fourth time up and down to reception we were finally in the right room - was hoping for an upgrade after all that but received nothing - not even a voucher for a drink or two or even dinner on them!

Bathroom too small and outdated. Breakfast nothing special either. Pastries were not fresh which was disappointing.

Credit to the young receptionist on during the day. She was very polite and helpful which was lovely.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lambrini A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon W, Manager at BEST WESTERN PLUS Launceston, responded to this review, August 21, 2014
Dear Brini A

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in our New rooms

kind regards,


Leon Wood.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Launceston

Property: BEST WESTERN PLUS Launceston
Address: 3 Earl St, Launceston, Tasmania 7250, Australia (Formerly Mercure Launceston)
Phone Number:
Location: Australia > Tasmania > Launceston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Launceston
#10 Luxury Hotel in Launceston
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — BEST WESTERN PLUS Launceston 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
BEST WESTERN PLUS Launceston is conveniently located in the city centre, 15 minutes drive from the airport and 2 minutes walk from the main shopping precinct. The hotel features 116 rooms,FREE WiFi, a restaurant specializing in local produce and a cocktail bar. Nearby local attractions include the James Boag Brewery, Launceston Seaport and Cataract Gorge. #FREE WIFI# ... more   less 
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Also Known As:
Mercure Launceston Hotel Launceston
Accor Launceston
BEST WESTERN PLUS Launceston Tasmania

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