I arrived here on a friday evening having been travelling for work up in the north west part of Tassie. I picked the hotel because of the location and thought that given it was part of the Accor group, surely it would have to meet their standards.
Upon arrival i was attended to by the (what i assume was) the evening assistant reception manager. Upon approaching me he told me he just needed to answer the phone, to which he literally answered it, rather than placing on hold and checking me in. To say he was a pleasant chap would be an understatement. Lets just say that customer service is a field he probably should steer away from. I asked numerous questions and was responded with 'Yep' for each of these. When i asked for a map he just handed me one and as i looked at it, i said are there good restaurants around, and all i got was another 'yep'. After getting such solid responses i figured i would probably do better in googling the area and going for a walk to find something.
After checking in i noticed that the room i was given was not what i had paid for. My checkin documents stated i would get an airconditioned room and i got one without. I thought that as there was a panel heater on the wall it would suffice. About 45mins later while researching i heard a piano, a man singing (i could hear word for word of the song). Turns out i was directly above the main resturant on level 1. I'll just note that i was on level 2. This music was so loud in the room. I went back to reception and found that the music was louder in my room than it was in the hotel lobby.
I asked the assist mgr to change rooms, which he obliged and i was put up on Level 5, to a room with airconditioning - suprise suprise, those rooms do exist.
This room was similar to the last room and with the aircon on heating it did warm the room faster.
However, it was at bed time when the real magic happened. The loud bangs, people arguing and general noise really came to life. After putting in my ear plugs to block the sound to sleep, i could still hear certain loud noises.
I spoke to a couple from level 3 the next morning and they complained of the exact same thing. The wife said she had hardly slept at all and was shocked at the aruging and screaming of people.
Upon check out the girl who served me was lovely, was happy to oblige my queries on where to grab a quick bite to eat before i hit the road.
Overall, the room was tired, yes, but it was relatively clean. Though the shower curtain in the bathroom could do with a makeover. What hotels have shower curtains in this day and age?!?!
Would i stay here again? Most definately not. If you're looking for some quiet at bedtime i'd suggest you find somewhere else.
Launceston city pretty much dies after 5pm, so i'd dare say it might be worthwhile staying a bit further out - or at the hotel sebel down near the Boag's brewery - looks a lot nicer!
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Launceston is conveniently located in the city centre, 15 minutes drive from the airport and 2 minutes walk from the main shopping precinct. The hotel features 116 rooms,FREE WiFi, a restaurant specializing in local produce and a cocktail bar. Nearby local attractions include the James Boag Brewery, Launceston Seaport and Cataract Gorge. #FREE WIFI# ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Agoda and Priceline so you can book your BEST WESTERN PLUS Launceston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Launceston Hotel Launceston
- Accor Launceston
- BEST WESTERN PLUS Launceston Tasmania