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“Very Disappointing”

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Best Western Plus Launceston
Ranked #10 of 30 Hotels in Launceston
A TripAdvisor Member
“Very Disappointing”
Reviewed April 3, 2011

My husband and I were very disappointed with our stay especially our dinner at Snappers restaurant. I ordered a steak and it was very tough and not pleasant to eat. My husband ordered Beer battered flathead fillets, they were certainly not flathead if they were they were either frozen or imported. There was a very strong terrible flavour to the fish. We made a complaint to the waitress who was very nice and offered us a free coffee. Not good enough, if we were not Accor members we would of walked out.

  • Stayed March 2011, traveled as a couple
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    • Cleanliness
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MercureLauncestonGM, General Manager at Best Western Plus Launceston, responded to this review, April 19, 2011
Dear AccorTraveler

Thank you for taking the time to provide us with some feedback in relation to your recent stay at Mercure Launceston. I was very surprised to learn of your meal experience being below your expectation at Snappers Restaurant. We normally receive very favorable feedback in relation to both the meals and service in the restaurant. I have shared your feedback with our kitchen team as we do consistently monitor the quality of the produce.

I do hope we have the opportunity to welcome you back in the future.

Kind Regards

Darren Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (167)
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English first
A TripAdvisor Member
Reviewed March 30, 2011

The price was good and we enjoyed our 2nd night free. The staff were excellent and the hotel was generally up to scratch. Parking could be a problem. We arived back after diner and were lucky to get the very last space. The hotel is in a very central position and we would definately recommend the Mecure Launcesten to our friends.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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A TripAdvisor Member
Reviewed March 27, 2011

Food & service in dinning room first class.
Reception great help
overall enjoyed stay & will come back
Sorry but I'm back at work & find it a nuisance that you require me to write mpre than I wish so my tip is you should review that requirement.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Launceston

Property: Best Western Plus Launceston
Address: 3 Earl Street, Launceston, Tasmania 7250, Australia (Formerly Mercure Launceston)
Phone Number:
Location: Australia > Tasmania > Launceston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Launceston
#10 Luxury Hotel in Launceston
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Best Western Plus Launceston 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
BEST WESTERN PLUS Launceston is conveniently located in the city centre, 15 minutes drive from the airport and 2 minutes walk from the main shopping precinct. The hotel features 116 rooms,FREE WiFi, a restaurant specializing in local produce and a cocktail bar. Nearby local attractions include the James Boag Brewery, Launceston Seaport and Cataract Gorge. #FREE WIFI# ... more   less 
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Also Known As:
Mercure Launceston Hotel Launceston
Accor Launceston
Best Western Plus Launceston Tasmania

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