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“The beds were the most uncomfortable I have ever experienced in a hotel/motel in the world.” 2 of 5 bubbles
Review of Elphin Villas, Motel & Serviced Apartments

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Elphin Villas, Motel & Serviced Apartments
Ranked #20 of 30 Hotels in Launceston
Perth
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The beds were the most uncomfortable I have ever experienced in a hotel/motel in the world.”
2 of 5 bubbles Reviewed June 9, 2009

The beds were about 3 years past their use by date. We had been told that they had recently renovated but only some things looked new. The table was well worn and stained. The bathroom had a new vanity but you could see the dirt down the side of it where they had not re-tiled. The bathroom could have done with a good scrubbing brush and bleach (a bit of mould on the tiles in the shower. Overall very poor for the price. $120 for a 2 bedroom self contained unit. We had stayed in other much better units across Tasmania for about $85 per night.

  • Stayed June 2009
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TipsyGypsyPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ollie08, Manager at Elphin Villas, Motel & Serviced Apartments, responded to this review, September 7, 2009
Beds can sometimes prove to be a difficult item. Accommodating each individual guests requirements is extremely hard as some people like a soft bed while others like to sleep in a firm bed. At the Villas we have a range of both. If a mattress is faulty then it would be replaced immediately, as we of course value new guests as well as our many repeat customers and corporates.

Our refurbishment included a complete overhaul of new bathrooms / new kitchen / painting and floor coverings. There are some furniture items we are still in the process of upgrading, but as you would appreciate takes a little time.

I was disappointed to read you found a small amount of mould in your shower, as we do have a team of dedicated Room Attendants who are usually right on top of their profession.

Upon further investigation our maintenance staff have replaced a cracked tile and we can ensure you of our best endeavour in the future to prevent a similar situation.

Thank you for your comments as we do appreciate feedback from our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    26
    46
    30
    5
    4
See reviews for
40
32
3
13
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Australia
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 29, 2009

Stayed there 14th to 17th March 2009 and found the two room apartment very comfortable. It is ideally situated within easy walking distance to the city centre and has a late closing supermarket just behind the Villas. Some noise from hoon drivers in the supermarket carpark but that's not a problem the management can do anything about. Good service, very clean and we would definitely stay there again.

  • Stayed March 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OzzieStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed May 10, 2008

We stayed in a 2 bedroom unit on a business trip. Basic Accommodation was rather tired, although the bathroom had clearly been renovated and hot water was plentiful. Heater provided lukewarm heat. Two main problems - the noise from the unit above and the fact that there was only one mirror in the entire apartment - difficult to get ready for work. It should be noted that the main bedroom is actually an alcove off the main living area which presents problems if some want to watch TV and others want to sleep. Also think that if a motel provides plates etc and advertises as an apartment hotel then they should also expect to provide cleaning services for these plates and not rely on departing guests to do their washing up for them.

  • Liked — location
  • Disliked — tired decor,noise
  • Stayed May 2008, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank mandeville-travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ollie08, manager at Elphin Villas, Motel & Serviced Apartments, responded to this review, May 21, 2008
Very surprised with your comments, as the 2 bedroom units have recently undergone a full refurbishment including heating of which we are extremely proud and have had very positive feedback.
It was pleasing to see a picture of the refurbished rooms included in the Walkers review below (main area). We are truly very pleased with the results and confirm housekeeps conduct a full clean upon guests departure.
we are disappointed to read of your dissatisfaction and value your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
220 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed March 12, 2008

Apartments good for families and groups but if only a couple, believe that other locations would give better value for money.
Staff very friendly, apartments clean and well maintained, close to city and adjacent to a shopping centre. Beds quite comfortable and facilities in good condition, but because shower is in bath, be careful getting in and out.

  • Stayed February 2008
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WalkersWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ollie08, manager at Elphin Villas, Motel & Serviced Apartments, responded to this review, May 21, 2008
Thank you for your comments. Customer feedback is important to us as it helps us to improve our services.
The villas have always been a popular choice for families and groups, having 3 different types of accommodation including motel suites which are adeal for singles/couples not requiring cooking facilities or looking for a more economical room.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart Tasmania
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed July 2, 2007

Stayed for two nights and found the accommodation very average for the price. Standard motel room, which although very clean was very small. Towels very old and worn, no table to sit and eat at, no provision of shampoo, conditioner or even soap. Asked for my room to be cleaned, cleaner was not keen so I compromised and asked to just have the threadbare towels changed, and rubbish removed (rubbish was left, received clean towels). No extra coffee placed in room, thus I had to walk to a shop to get my daily caffeine dose next morning. Would not stay here again.

  • Liked — The bed
  • Disliked — Very ordinary, lack of attention to customer comfort
  • Stayed June 2007
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank byza2329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Son, Norway
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
3 of 5 bubbles Reviewed October 27, 2006

Stayed in a two-bedroom apartment for two nights. Launceston is probably very scenic, but was covered in low cloud for the duation when I was there. Elphin Villas provided a reasonable place to stay; it was a pretty average three-star experience. The heater in our apartment started making a horrendous buzzing noise at midnight on the first night and as the desk is not manned after 8pm we basically had to live with it....tried to find the fusebox and shut it off from there, but to no avail. This was fixed promptly the next morning by the duty manager who disconnected it and set in a free-standing heater. Much appreciated!! Slightly overpriced for the standard compared with other placed I stayed in Australia, but still not too bad.

  • Liked — Good service from the front desk
  • Disliked — Appeared a bit tatty round the edges...
  • Tips/Secrets — Listen to the heater when you book in!!
  • Stayed July 2006, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Vardomannen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elphin Villas, Motel & Serviced Apartments

Property: Elphin Villas, Motel & Serviced Apartments
Address: 24 Racecourse Crescent | Racecourse Crescent, Launceston, Tasmania 7250, Australia
Location: Australia > Tasmania > Launceston
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #20 of 30 Hotels in Launceston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elphin Villas, Motel & Serviced Apartments 3*
Number of rooms: 28
Official Description (provided by the hotel):
Elphin Villas Motel and Serviced Apartments is in a quiet location and a 10 minute stroll to the city centre. The well appointed 1, 2 and 3 bedroom self-contained villas are spacious and full of natural light, some with two bathrooms, some with full-size spa bath and all with their own private courtyard. Our 1 and 2 bedroom studio units have a kitchenette, lounge/dining area with ground floor units opening onto a restful barbeque and lawn area. The motel rooms are well appointed with refrigerator, microwave, kettle, toaster and kettle. All rooms are non-smoking and air conditioned. Free Wi-Fi and free off street parking at your front door is provided to all guests. Adjacent to the villas is the Coles/Kmart shopping centre and KFM Gym. 10% discount vouchers for local restaurants along with charge back facilities is also available. ... more   less 
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Also Known As:
Elphin Hotel Serviced Apartments
Elphin Villas, Motel & Serviced Apartments Launceston, Tasmania

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