Terrible stay in what is supposed to be an upmarket hotel. The day we arrived, Launceston was blisteringly hot, and so was the room. The "air conditioning" was an evaporative cooler, and failed to reduce the room temperature less than 26 degrees. The fan in the bathroom did not work. The broadband did not work. There was no DVD player with the television. Despite leaving feedback, the hotel staff failed to make an attempt at fixing our problems. There was only one staff member with any semblance of customer service skills, the rest were sullen and disinterested.
- Official Description (provided by the hotel):
- Hotel Grand Chancellor Launceston, the city's premier 4 1/2 star hotel, offers superior accommodation, superb Tasmanian cuisine and extensive conference facilities in the centre of the northern capital of Tasmania. Catering for the discerning corporate and leisure traveller, Hotel Grand Chancellor Launceston is only a short stroll from the main central business district, shopping malls and Aurora Sports Stadium. Features include: 165 Hotel Rooms, Executive Club Lounge, 8 Convention Rooms & Restaurant & Bar. ... more less
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- Also Known As:
- Hotel Grand Chancellor Launceston Tasmania