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“Everything was broken and no one wanted to fix it...” 2 of 5 bubbles
Review of Hotel Grand Chancellor Launceston

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Hotel Grand Chancellor Launceston
Ranked #12 of 30 Hotels in Launceston
Melbourne, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Everything was broken and no one wanted to fix it...”
2 of 5 bubbles Reviewed December 21, 2010

Terrible stay in what is supposed to be an upmarket hotel. The day we arrived, Launceston was blisteringly hot, and so was the room. The "air conditioning" was an evaporative cooler, and failed to reduce the room temperature less than 26 degrees. The fan in the bathroom did not work. The broadband did not work. There was no DVD player with the television. Despite leaving feedback, the hotel staff failed to make an attempt at fixing our problems. There was only one staff member with any semblance of customer service skills, the rest were sullen and disinterested.

  • Stayed December 2010, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank shmfunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,420 reviews from our community

Traveler rating
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    387
    140
    78
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Melbourne, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed November 21, 2010

stayed 2 nights. paid $135 p/n. rooms are a little tired, but for the price it was fine.
easy walking distance to caffees and eateries.
service was friendly.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BKVIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
298 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
3 of 5 bubbles Reviewed November 21, 2010

From the outside the hotel is beautiful and the room was fine. It seemed to us that management was not strong, because lots of details didn't work. Some of the paint is peeling, the elevators need servicing, and the restaurant service was very slow (half an hour for a cup of coffee although they weren't busy). The location is alright, but the immediate neighbourhood is a bit seedy.

  • Stayed November 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank niemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 7, 2010

It is a very good hotel compared to the price that we paid.

  • Stayed October 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Leo218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed September 29, 2010

I stayed here overnight on business in a superior King room. While the room was comfortable enough, the decor was certainly tired and in need of update. The bedspread didn't even match the rest of the room decor. The bathroom was quite small and poky. There were issues with the TV with the free to air channels being out of action for some hours. The room service menu was quite limited and expensive. I would probably stay here again but would look at other motels first.

  • Stayed September 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank babybeatlebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 20, 2010

The Hotel is good and very comfortable. Very central location. Rooms good but feels outdated with furnishings and decor in general. Dining area/buffet feels outdated also. Staff are all very friendly

  • Stayed September 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lukiange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karen11au
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 9, 2010

My husband and I stayed at the Grand Chancellor for 3 nights and couldn't fault it.
After reading some negative reviews I was a bit dubious but arrived to find yes a dated but very clean and fantastically located hotel.
The staff went out of their way to help us with reservations and recommendations to restaurants etc.
Our room was spacious with a comfortable king size bed and lounge area with two corner windows.
All this for approx $100 AU per night!
We walked everywhere but did hire a car and parked in the hotel car park for $6 per day.
If you are visiting Launceston the top things do do are
Walk Cataract Gorge....and breakfast at the Basin Cafe.
Dine at The Gorge Restaurant.
Pierre's Restaurant and The black cow restaurant.
lunch at Joseph Chromy winery
and another lunch at Pipers brook Vineyard in the Tamar valley.
Pre dinner drinks at Alchemy.
Relax at The Roman Baths (bookings recommended)
beware of the impending calories....................I took my pedometer and tried to balance the food intake with excess exercise.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karen11au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Launceston

Property: Hotel Grand Chancellor Launceston
Address: 29 Cameron St, Launceston, Tasmania 7250, Australia
Phone Number:
Location: Australia > Tasmania > Launceston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Launceston
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Grand Chancellor Launceston 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
Hotel Grand Chancellor Launceston, the city's premier 4 1/2 star hotel, offers superior accommodation, superb Tasmanian cuisine and extensive conference facilities in the centre of the northern capital of Tasmania. Catering for the discerning corporate and leisure traveller, Hotel Grand Chancellor Launceston is only a short stroll from the main central business district, shopping malls and Aurora Sports Stadium. Features include: 165 Hotel Rooms, Executive Club Lounge, 8 Convention Rooms & Restaurant & Bar. ... more   less 
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Also Known As:
Hotel Grand Chancellor Launceston Tasmania

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