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“Bad experience”

Jens Town Hall Hotel
Ranked #11 of 93 Restaurants in Mount Gambier
Price range: $5 - $39
Cuisines: Australian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed November 30, 2012

My serving of food was ok but my partner had a steak schnitzel that was badly burnt and had to peel all of the outer burnt crumbs of to be able to eat what she could, when we mentioned it to the waitress she said that she would mention it to the so called cook ,we waited for feed back from the cook over the matter and found that he or she couldn't have the decency to come and apologise for the blunder that was served up.
I would find it hard to recommend the place to any body at all

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1  Thank Peter255342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jens418, Manager at Jens Town Hall Hotel, responded to this reviewResponded April 4, 2013

Hi Peter255342,
We are very sorry as to how this matter was dealt with at the time. We now have new management, in which our staff are now properly trained in how to deal with customer complaints. Please do not hesitate come down and i will be more than happy to replace the schnitzel meal free of charge.

Kind regards,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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55 - 59 of 60 reviews

Reviewed July 6, 2012

Usually go the Mount Gambier hotel to eat but changed and went to Jens. The place is usual souless Australian pub but had quite a few customers and the bar staff were very friendly and smiling. This is a change as so many times I get served by a miserable looking person with the attitude of "I'm only serving you your drink because I prefer not to be a neurosurgeon". The beer was OK and prices also OK. Now the really surprising part. I ordered a Scotch fillet medium rare and it was superb. Seared on the outside and juicy inside, possibly the best cooked piece of meat I have eaten this isde of Texas. Far better than the over-priced, poor service Barn.

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1  Thank Bomoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2012

Yummy pub food, well priced. Nice friendly service. Great schnitzel and topping.

Thank Darren_Fiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2011

Jens is one of the oldest public houses in Mount Gambier and for a long time maintained a reputation for a really good pub meal. I was so disappointed when I dined there recently after a long break, as the food and services had deteriorated significantly.
The staff were hardly gushing with good will and too many things about our straight forward meal order puzzled them. The salad bar is bordering on scabby - very basic and hardly enticing.
My fish meal looked nice with golden batter but tasted awful - I couldn't eat very much of it as it tasted like it had lain at the bottom of the freezer for a very long time. Others on my table commented on their meals being tough and fatty.
We all know that a pub meal is not fine dining, but generally can be enjoyed for what it is, honest to goodness food with a guaranteed serve of golden chips. Jens Hotel fails to make the mark and needs a good shake up in the kitchen. The dining room is its nicest feature and could be made into an attraction.

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Thank CoolMum64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2017
Google Translation

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Thank Camy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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