Last Saturday, my friend and I went to The Promenade for High Tea, as she had not had this experience before. I thought The Grand would be a bit more "upmarket" than other establishments, however we were very disappointed. When we walked in, there was a big group of women laughing very loudly and we found it difficult to talk over it (OK, they were having fun). We were then asked if we wanted tea or coffee, and this was brought around in a glass jug, which turned out to be lukewarm, not hot at all, as it was probably sitting on a warmer for ages. Not even a selection of teas was available. I have been to high tea at other places, and you get proper tea pots and china cups and saucers offered to you. We ordered the deluxe (middle of the road one), and there were more scones than anything else, (with “cream” that tasted like it came out of one of those pressurised cans), nice sandwiches, some curry puffs and mini quiches, which were not hot, and all this on thick white plates. There were no cakes on offer either, which was a disappointment. I think because we were at the 3 pm sitting, (the other being at 12.30-2.30 pm) the scones were not warm, and not as fresh. Also at other places, included in the price is a glass of sparkling wine, which was not on offer at The Promenade. To top it off, when I went to pay with my credit card, they asked for a 1.5% surcharge. Consequently I paid in cash. I would have thought this type of hotel would not be asking for “extra” fees. I have had high tea at the Peninsula Hotel in Hong Kong, and this was more like an afternoon tea. They should not class it as a high tea, as it was anything but. All in all, it was very disappointing.