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“So much for free wifi”

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Comfort Inn Haven Marina
Ranked #7 of 7 Hotels in Glenelg
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“So much for free wifi”
Reviewed January 5, 2013

Just a note for those who think it's "free wifi"... it's $40 more expensive than other hotels in the area, but I booked it for the free wifi, but it's 200MB as a limit (which is low but reasonable), but then they charge you $0.10/MB over that! My iPad, if it's getting/sending photos with Photostream or the like can use that up super fast, so I didn't dare try it.

Cut guests off at 200MB, that's fine - charging me extra at about 100 times the market rate for business wifi in Adelaide is a disgusting ripoff.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank brady8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Port Pirie, Australia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 4, 2013

When I stayed here with my family a couple of years ago it was horrible. It was a hot night and the ancient airconditioner woke everyone up in the room every time it kicked in. Worse sleep I have ever had in a Hotel and said I would never stay there again. I have however stayed ther since on business and they have been making some great improvements. The rooms are definitely budget, but they do the trick (No horrible airconditioner this time, unsure if the family room has new airconditioner - check when you book). The Plank Restaurant is greatt although I only had breakfast and some drinks there as the Hotel is within walking distance are many fine places to eat.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 3, 2013 via mobile

Pictures on trip advisor misleading in some ways. Maybe shot long time ago? Rooms have a dated feel. Allocated parking should be enforced as closer parks near our rooms were taken thus annoying. Restaurant looks fantastic may try it out. Lack of safe in room disappointing as should be standard. View of Marina plesant.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thurbons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed December 7, 2012

Pros - Nice location and outlook, mostly friendly staff, comfortable rooms.
Cons - Noisey part of town (not hotels fault).
In Summary - may be ok if you are planning a holiday with friends and will be going out in Glenelg for a late-ish night, but if you are in town for business and need an early start in the morning, then dont plan on getting any sleep before midnight. I had a party in the function room with people yelling and coming in and out keep me awake, i asked reception what time it was expecting to stop and what i was told was quite far off from what actually occurred.
Wont be staying here again for work, and will be recommending the same to my workmates unless they are not in town for business.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Glenelg hotels

Gold Coast
1 review
Reviewed October 1, 2012

Comfortable beds, good shower, large television, lovely view of the marina and close to everything. Nice place and would stay there again definitly.
Only thing to affect our good nights rest was the noise at midnight from the groups of university students staying at the hotel at the same time. Lucky I am a good sleeper and the bed was comfortable!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHaven, Manager at Comfort Inn Haven Marina, responded to this review, October 3, 2012
Thank you for your kind feedback. Yes, it was busy week with the Uni games at the Hotel and Im glad you could still enjoy your stay here with us. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
4 reviews
Reviewed October 1, 2012

Disappointing first visit to this establishment and probably would not bother again as there are other motels in the area worth a try. Busy weekend and rooms not ready at check-in time. Staff became tetchy with unsatisfied customers queued up in reception waiting for their rooms and blamed housekeeping and full occupancy. Surely they knew the capacity and could have increased staff to cope? Also very noisy. Information folder in room stated group gathering in public areas were not permitted but they did nothing to police this so it was a free for all. Not appreciated at 6am Sunday morning. Breafast adequate but not high quality. For the price would go to a local cafe next time. Shower temperature very difficult to adjust and hot water disappears without notice. Good location and would recommend booking Marina View room if possible as other rooms have carpark view and people walking past the window constantly so had to pull curtains for privacy. Very slow check out and several problems with accounts that took time to resolve. Only one staff person available and could not answer problem queries. GIve it a miss if possible and try somewhere else first.

Room Tip: Book Marina View room if possible as they are more private
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ria807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHaven, Manager at Comfort Inn Haven Marina, responded to this review, October 3, 2012
Thank you for your feedback, I'm sorry to hear you were disappointed with your stay.

It was most certainly a busy week at the hotel during your time here, as Adelaide was host to the University games this year. It was also a long weekend and Glenelg is a very popular destination at this time. As you mentioned we absolutely have a ‘no party” policy outlined in our information folders and we have security staff to monitor that for us. The noise you may have been referring to at 6am was probably the different teams heading off to their games.

I apologise if you felt your experience on checkout was slow, I can assure you this is not the “norm” and I have addressed this issue with the reception staff on duty that morning.

We would love to welcome you back to the hotel in the future and encourage you to book directly so that we can make your next experience at the “Haven” more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2012

I have stayed at this motel before and wonder if the rooms vary. This time I was upstairs and the room seemed far better than I recall last time. The room was spacious and the bed very comfortable. Lets face it this is the main reason we need to pay for a motel! The bathroom was a little dated but functional. The hot water did battle in the peak time. I ordered room service the first night and it was really good and used the Plank Cafe for breakfast and dinner the other nights which was also very good. The only reason I have marked service down was they neglected to collect the room service trays from the top floor and I had to let them know that 3 trays waited along the walkway which had been there for some time. (not only my 1). The location is a short walk to shops and lovely water views along the way.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leChatAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerHaven, Manager at Comfort Inn Haven Marina, responded to this review, October 3, 2012
Im glad you enjoyed your stay and thank you for taking the time to leave feedback, so that we have the opportunity to make improvements.

We have since put a new procedure in place to insure room service trays are not being left outside of rooms for long periods of time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Haven Marina

Property: Comfort Inn Haven Marina
Address: Haven Motor Inn 6-10 Adelphi Tce, Glenelg, South Australia 5045, Australia
Location: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in Glenelg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Comfort Inn Haven Marina 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Comfort Inn Haven Marina is a 68 room property that welcomes you with a familiar face and friendly smile! We are conveniently located in the Glenelg Beachside precinct of Adelaide overlooking the Holdfast Shores Marina. Overview copy The Comfort Inn Haven Marina welcomes you with a familiar face and friendly smile! We are conveniently located in the Glenelg Beachside precinct of Adelaide overlooking the Holdfast Shores Marina. A 5 minute stroll will get you to the beach and Jetty Road which offers great shopping, dining and nightlife. Comfort Inn Haven Marina is a 68 room property with complimentary on-site parking. All rooms include complimentary WiFi internet and Foxtel. Our in-house Restaurant Plank Kitchen & Bar opens out onto the deck overlooking the Holdfast Shores Marina. Plank Kitchen & Bar offers quality Modern Australian Cuisine, with an extensive Wine List including South Australian wines and great service ensuring a memorable dining experience. Conferencing is made easy with our professional and friendly approach, fabulous menus and flexibility to tailor make an event to suit your requirements. Reception is open from 6am-11pm. ... more   less 
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Also Known As:
Comfort Inn Haven Marina Hotel Glenelg
Comfort Inn Glenelg
Glenelg Comfort Inn

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