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Reviewed 4 weeks ago

The Oaks Plaza is a great stop over in Adelaide, not far from the Airport with everything within an easy walk and if you want to go into the City it is only a 3 minute walk to the tram. Very friendly staff, clean room serviced daily.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
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Review collected in partnership with Minor Hotels
Thank 749juneg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 4 weeks ago

Dear 749juneg,

Thank you for your 5 star review.

Lovely to hear that you enjoyed friendly service from our staff and our central location. We are lucky to be located in the heart of Glenelg making it an easy walk to the many cafes, restaurants and retailers around us.

We hope to welcome you back to Oaks Plaza Pier in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Perfect location close to beach,restaurants,shops,& public transport.Clean modern apartments housekeeping
immaculate. Excellent parking facilities. Friendly reception staff.Well equipped kitchen. Beautiful ocean views & amazing sunsets.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ritchie2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 4 weeks ago

Dear Ritchie2020,

Thank you for taking the time to review your stay with us.

Great to hear that you found our parking to be a handy facility. We have a 24 hour private car park available for our guests to reserve with direct lift access to the hotel.

We hope to welcome you back to our property in the near future.

Warm regards,

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Reviewed 5 weeks ago

Clean, modern hotel with plenty of on-site facilities suitable for families with younger and older children. Great location that was within close walk of restaurants and entertainment. Staff were always helpful and accomodating to our requests. Will stay again.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mingrosso1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 4 weeks ago

Dear mingrosso1979

Thank you for your wonderful 5 star review. We are always happy to hear our staff were helpful and that our guests enjoyed their stay and we look forward to welcoming you again in the future.

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Reviewed 5 weeks ago

Lovely hotel, great location, beautiful room, but don't have a fire in the hotel.. you will likely be trapped as the one that occurred during my stay was handled with such a level of ambivalence it was scary.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank themadscientist2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 4 weeks ago

Dear themadscientist2020,

We happy to hear that enjoyed the hotels location & facilities for your recent stay in our apartments.

We are disappointed to read your feedback stating, “a fire tragedy waiting to happen”.

This is an incorrect reflection of our hotel standards and not how we would like to be portrayed especially under such unfortunate circumstances when our fire system was activated by a false alarm. This was a minor false alarm due to a resident in the building that had burnt their food in their apartment, which then led to smoke from the apartment into the corridor as they had opened the front door to air the apartment out.

This incident did not require a full evacuation as it was contained an allocated to a certain level, which was managed within the initial 3-5 minutes of when the incident was alerted to staff. However, fire services had to reset the alarm due to a common area being affected from the apartment incident. We do take training and the safety of all our guests seriously and we do follow very strict guidelines regarding such emergency matters.

We look forward to welcoming you back to Oaks Plaza Pier in the near future

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Reviewed January 14, 2020

Reception staff were not friendly at all. i had a late check in and upon arrival the staff was unpleasant to deal with, there was no smile on his face and he was rude.
The bar fridge in my room was loud.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alikamandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 5 weeks ago

Dear alikamandi

Thank you for your review. It is disappointing to hear you had a bad experience and we will look into this to improve our service in the future.

We hope you choose to stay with us again in the future.

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