Booked for 5 nights. On returning to hotel at 6pm on the 2nd night, room was like an oven as aircon had broken down. This was during an Adelaide 39 degree heat wave. Was moved to an inferior room with no assistance. This room had not been serviced properly, with used soap and shampoos etc still present.
The next night water was streaming from a downlight in the bathroom. Reception casually told me that this can occur during spells of hot weather. I advised that I was worried as water and electricity are generally not friends. Was advised yet another room was available but once again would have to move myself. I elected to stay, and placed a bin in the bathroom to collect the water. Listening to the dripping noise did not make for a good nights sleep. The bin remained there, even after the room was serviced the next morning.
I confronted the manager about my experiences and he provided me with a 20% discount on my bill, which was at an inflated rack rate anyway.
These things can happen, however the lack of assistance and attitude was most disappointing.
- Official Description (provided by the hotel):
- The sensational ocean views and resort facilities of Oaks Plaza Pier, make this property an ideal choice for corporate and leisure travellers seeking fabulous Glenelg accommodation. Plaza Pier has undergone a full room refurbishment which was completed in September 2011. Enjoying an absolute beach frontage location, Oaks Plaza Pier allows you to really experience Glenelg. Luxurious 1 and 2 bedroom apartments feature wide balconies overlooking the beach or park, full kitchen and laundry facilities. ... more less
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- Also Known As:
- Hotel Oaks Plaza Pier Apartment