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“Amazing views and location, shame about the staff.”

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Oaks Plaza Pier Apartment Hotel
Ranked #4 of 7 Hotels in Glenelg
Reviewed January 7, 2013

Giving a little slack for what was definitely the peak time of year, there is still no excuse for rudeness and absolute lack of professionalism, which was not isolated to one staff member.
And if I am to be honest the room cleaning staff although lovely had severe body odour issues which left not only the rooms but elevators with a terrible stench. I am sure this is just a cultural issue, but for over $300 a night and a 4 star rating I would expect a little more.

Room Tip: Definitely choose the ocean view rooms.
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  • Stayed: January 2013, traveled with friends
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Thank Louisebarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded January 10, 2013

We appreciate you taking the time to comment on your recent stay at Oaks Plaza Pier. It is disappointing to read of the issues you experienced with housekeeping and our staff. I will pass your comments onto the Housekeeping Manager for their immediate attention as we do place a very high importance to personal hygiene. We hope to welcome you back again soon.

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733 - 739 of 972 reviews

Reviewed January 4, 2013

The rooms are excellent and not rundown like some other Hotels within the vicinity. I am a pretty low maintenance traveller and although the service did not blow me away, I had no complaints. The complex has many eating choices that are fine, but I would recommend going for a walk to the marina and investigating some of the excellent restaurants it has to offer. Would be a great place for a family to stay.

  • Stayed: August 2012, traveled solo
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Thank Reg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded January 8, 2013

Thank you for taking the time to comment on your recent stay at Oaks Plaza Pier. We are pleased to read that you enjoyed your stay and liked our units. We look forward to welcoming you back again soon.

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Reviewed December 31, 2012

We stayed for a family getaway over Christmas & loved every moment of the accommodation. We booked a studio room & an apartment inter connecting because we needed room for our two children & a disabled room. When we arrived check in was normal but no help was available will our luggage. The rooms were ready but the disabled room needed a Shower chair. The staff seemed to have never been asked this question & we were directed to the Resturant which give us an outdoor chair to use... Better than nothing I guess!

Besides that issue the stay was fantastic. The Resturant was accommodating with our children & staff were pleasant when we seen them. Wonderful to finally stay in a hotel that the disabled room had an ocean view instead of the outdoor kitchen bins or air conditioners.

Stayed: December 2012, traveled with family
Thank Hot_Travller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded January 1, 2013

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is great to read that you had an enjoyable stay and enjoyed the facilities. We are pleased to hear that you found our staff friendly and we look forward to welcoming you back again soon.

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Reviewed December 29, 2012

This is the second time we have stayed here in the last couple of months. We have had the ocean view room both times. Lovely views out to the beach and sea with a decent sized balcony to enjoy it from.

As far as location its fantastic with the beach and Holdfast shores on your doorstep. An array of cafes and restaurants and Jetty Rd is a two minute walk away.

The room itself is modern with lounge, kitchen, separate bedroom and good size bathroom. The TV could of been bigger though! The lounge was also a fold out if you needed it for someone extra to crash on.

However service in this hotel is seriously lacking! As i said to my wife this place is great if you dont need anything. We have had to call multiple times for reception to respond to things like towels/toilet paper not being refreshed by housekeeping. No information about room service whatsoever as there is a cafe and restaurant next to reception.

For this place to be taken seriously as a hotel as it advertises itself as being it really needs to lift its game in this regard. Adelaidians may excuse the shortcomings (i am a former Adelaidian regularly back to visit family etc) interstate visitors will surely not!

This place is not far away from being a great place to stay if they addressed their customer service issues as the complex is quite nice.

Room Tip: Ocean Rooms quieter than inland facing rooms
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  • Stayed: December 2012, traveled as a couple
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Thank Michael Nestor ... N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded January 8, 2013

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is a pleasure to read that you enjoyed the ocean views from your apartment balcony. We do appreciate your feedback and hope to welcome you back to Oaks Hotels and Resorts again.

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Reviewed December 27, 2012

I was here early November 2012 for 5 nights. EVERY day my room card would not swipe into the lift or room door-back I'd go down the lift to reception to get a new one that hopefully worked, this also happened during the day as well. EVERY day I would get the same response and look from staff what the h... are you doing with these cards. I treated them like gold but to no avail.
NO internet available unless you bring a laptop, and if you ask reception staff they will tell you there is an internet cafe down the road in the mall-there isn't I looked and asked down the mall-no internet cafes here.

At this point I didn't have much else to do with the staff-thankfully, I did however later in early December when I was home and received my credit card bill. I had a debit on it for $220 charged by this hotel which was not mine, I had to call-long distance to try and sort out, they did admit this was an incorrect charge to me and belonged to someone else however they refused to credit my card back the funds until I got the other person (a friend of mine) to call them-long distance again to sort out as they didn't want to charge the wrong card?! My friend was horrified and called them not once not twice but 3 long distance phone calls to fix it up and had to post a letter. My friend was also treated incredibly poorly as the $220 was for an extra sofa bed for her daughter to use which they never put in the room.

Room Tip: Go and stay at the Stamford Plaza Glenelg, better hotel better position.
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  • Stayed: November 2012, traveled with friends
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Thank fourseasons63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded January 1, 2013

Thank you for taking the time to comment on your recent stay at Oaks Plaza Pier. It is disappointing to read of the issues you experienced. We do appreciate your feedback and hope to welcome you back to Oaks Hotels and Resorts again.

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Reviewed December 21, 2012

a busy place with plenty of guests, but low on staff. the same three tired folks were at the front counter every time we came/went during our 5 day stay. we had reserved an ocean view room, but none was available and the paperwork was much shuffled, but not conclusive. a phone call to our travel agent got us an apology (sort of) and a promise to move us later on (which they did after the weekend). room was okay. bathroom fine. probably the whole stay suffered from the long drawn out unsatisfactory 'welcome'. but it was okay, if not exactly what we thought we were going to get.

  • Stayed: September 2012, traveled as a couple
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Thank Margi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded December 27, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is disappointing to read of the issues you experienced and glad these were resolved during your stay. We look forward to welcoming you back again soon.

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Reviewed December 17, 2012

We stayed at the hotel last weekend for a special occasian and for my husbands work dinner.

Arrival -
We were upgraded to a Sea View room which was very nice! We were told we could have unsecure/uncovered parking for an extra $2 per night??? As our car was too high for the car park we had no choice.
I understand this is an apartment complex, they also advertise as a hotel. We weren't offered any help with our bags, we had a few and a little help would have been nice.
They took a higher than usual pre auth amount.. it seems to get higher and higher each time we stay somewhere in Australia..

Room -
The room was a basic apartmen, bathroom, lounge, kitchen and bedroom. There was a nice small balcony area but we didnt go out on it as we had a dinner to go to and the sun was blinding us a bit..
The bed was comfortable.
Was a little dissapointed with the fact that we were given 1 soapin the bathroom. This had to be swapped between the shower and bathroom sink as the only other toiletries provided were shampoo, conditioner and body lotion. A little strange.
It would have been nice for the shower screen to be further along as it splashes water all over the floor and toilet.

Check out -
When we cam down to check out, we were told that our bill was $40... $20 a day for parking.... They asked if we had 2 cars or if we were chekcing out early...??
Turns out we were charged for 2 days of parking.

Overall, it was an average stay, nothing stood out, while we loved the upgrade to the ocean view, it would be nice to have things more more soap or staff to offer help with baggage or offer a baggage trolley (i didnt relaly see one... i wasn't really looking).

  • Stayed: December 2012, traveled as a couple
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Thank Travellingking1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded December 22, 2012

Thank you for taking the time to comment on your recent stay at Oaks Plaza Pier. We are delighted to read that you enjoyed your upgrade to an ocean view apartment and will pass on your recommendations regarding your recent stay. We look forward to welcoming you back again soon at Oaks Plaza Pier.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Plaza Pier Apartment Hotel

Address: 16 Holdfast Promenade, Glenelg, South Australia 5045, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Glenelg
#4 On the Beach Hotel in Glenelg
Price Range: $117 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Plaza Pier Apartment Hotel 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
The sensational ocean views and resort facilities of Oaks Plaza Pier, make this property an ideal choice for corporate and leisure travellers seeking fabulous Glenelg accommodation. Plaza Pier has undergone a full room refurbishment which was completed in September 2011. Enjoying an absolute beach frontage location, Oaks Plaza Pier allows you to really experience Glenelg. Luxurious 1 and 2 bedroom apartments feature wide balconies overlooking the beach or park, full kitchen and laundry facilities. ... more   less 
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Also Known As:
Hotel Oaks Plaza Pier Apartment

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