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“A great location”

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Stamford Grand Adelaide
Ranked #2 of 7 Hotels in Glenelg
Brisbane
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A great location”
Reviewed June 14, 2011

This hotel is located in a fabulous location - right on the shore of Glenelg.

The negatives:
- Hair dryers. Ours worked, just not in the bathroom (dodgy plug) and our friends didn't work at all. Saying that - the hotel did replace it for her the next day so all good
- The bathrooms. Besides being a bit dated, we had a problem with the water. One day it was fine, the next day it was scolding hot and we simply could not get cold water to come through to the shower (although it worked in the bathroom sink). We had to get out of the shower, turn it off and leave it for a couple of minutes and then get back in and try again. It eventually worked, but when it's cold the last thing you want to be doing is getting in and out of the shower. This happened on more than one occassion.
- Tv just had plain television stations, no digital TV nor foxtel - not a huge problem as we didn't watch it much - it's more just a comment!
- We dined at the hotel on our first night and although it was not busy, it took a very long time for our meals to come.

The Positives:
- The hotel is in an awesome position. On the sea-side, right next to the Tram and main shopping area and cafes of Glenelg.
- The service - we didn't have any problem with the service. Check-in and Check-out was smooth. Concierge stored our luggage for us while we waited for our flight and we met the new GM who was very friendly.
- The rates - unlike other Stamford Hotels, this one is not too hefty when it comes to the room tariff. Saying that, the price matches the standard of the hotel, and that's always a good thing.

All in all an enjoyable stay and I would book and stay there again if we were returning to Glenelg.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Shell76Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, June 22, 2011
Dear Guest,
Thank you for choosing to stay at Stamford Grand Adelaide, and for taking the time to review your stay - we do really appreciate all feedback. We are pleased that you enjoyed our excellent location. We are sorry to hear however that you had a problem with your dryer and the shower and we are looking into why this happened. We are also pleased to inform you that we are upgrading our TV reception system and will soon be able to recieve digital channels.

We hope that you will return soon and would be pleased to help you plan your next visit to Glenelg.

Kind Regards
Raj Kakarla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,138 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (507)
Date | Rating
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English first
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 13, 2011

Stayed at the Stamford Grand Glenelg for a business trip in May.

Guest rooms, particularly the bathrooms are in need of a renovation. They are looking tired and dated but the rooms are clean, comfortable and quite large.

Hotel is located in a great spot close to shopping and great restaurants. Watching the sunset over the ocean is lovely (particularly when you come form the East Coast of Australia...you don't see that too often!). Would be beautiful in Summer.

Service is great, very helpful and very accommodating. I was coordinating a conference and the staff could not do enough to help. Conferencing F&B was really good - plenty of food for our delegates.

Gym is small and the cardio gear is a bit old but it has everything you need for a decent workout.

Great selection of food for breakfast, coffee not so great though! Had dinner in the restaurant one evening and it was quite good again, service was great.

They have a couple of good bars as well...again, would be awesome in Summer watching the sunset over the beach.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jade_Eliz79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, June 22, 2011
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted you enjoyed our location overlooking the Gulf St Vincent and the helpful customer service we strive for. We look forward to your next stay and would be pleased to help you plan your next trip to Glenelg. Please do not hesitate to get in touch if we can be of any assistance.

Kind Regards
Raj Kakarla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
Level Contributor
4 reviews
Reviewed June 13, 2011

This is a great beach location, away from the hustle and bustle of the city. It has great views on the ocean side.

The rooms are well fitted out and a decent size. Bathrooms are also good although I found the bath a little on the small size. There ares some good restaurants very close and also a good range of shops, banks, and a tram direct to town. Service was friendly and efficient in all areas. We hired the boardroom for the day and this met our needs well too.

I went with some business colleagues and we all decided it would be a good place to go back to and even have our annual conference.

Room Tip: Ask for an Ocena view room
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  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Taustin100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, June 20, 2011
Dear Guest,
Thank you so much for taking the time to share your feedback with us on your recent stay. We have shared your compliments with our staff who works really hard to make every stay a great one!
We look forward to your next stay with us.

Kind Regards

Raj Kakarla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed May 30, 2011

I travelled to Glenelg with a group of 8 people and we decided to have breakfast at the Stamford due to the view. We were greeted by Suresh who told us we had to sit inside because we were not hotel guests even though the restaurant had very few people in it and outside dining was empty. I complained to another staff member and they allowed us to sit outside, shortly afterwards we saw Suresh telling that staff member off for allowing us to sit outside. Considering the price we were paying for breakfast we didnt appreciate the lack of hospitality. Once we were seated DON introduced himself and made our breakfast delightful. He was extremely helpful and turned our experience around. I would recommend the food and the views if you are permitted outside.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank smith2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, June 1, 2011
Thank you for taking the time to share your balanced review on TripAdvisor.

Please accept my sincerest apologies for the incorrect information given to you at Promenade restaurant. Promenade has a very good reputation for its sea views, good food and friendly service. The restaurant and its deck area is open for all guests and serves breakfast, lunch, high tea and dinner. We actively encourage both our in-house guests and the external patrons to use the deck area and can confirm that there is no such policy as any area of the restaurant being restricted to in-house guests only.

I can assure you that your comments have been discussed with the staff to ensure that this is not repeated. Thank you for your notation with regards to Don who was helpful and turned your experience around . I will certainly ensure that he is informed of your comments.

Looking forward to welcoming you back to Glenelg and Stamford Grand Adelaide.

Kind Regards
Raj Kakarla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 26, 2011

The stamford Grand was in a great location, the room was overlooking Glenelg which was nice and the beach is just outside. The room was clean and well appointed, albeit a little dated with its appearance. The rooms we well maintained and everything was comfortable and convenient. The price was a little high, but it seems to be the norm for Glenelg..

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crawf84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, May 28, 2011
Dear Guest,

Thank you for taking the time to write a review on Trip advisor following your recent stay at the Stamford Grand Adelaide. I was very pleased to hear that you overall enjoyed your stay with us and we very much look forward to welcoming you back to the hotel in the near future.

Kind Regards

Raj Kakarla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 24, 2011

My partner and I recently secured an Ocean View room for two nights.

The room was adequate but the quality of this property and rooms have sadly dated over the past decade.

Our two night stay included a buffet breakfast. Although the restaurant was nearly empty, the staff did not show us to a table nor did they offer tea or coffee. After ten minutes I assumed it was self serve. The second morning I promptly served my partner and I coffee. To our surprise a waitress came to our table offering to refresh our drinks. We advised that we didn't experience this service the previous morning. She was visibly embarrassed and suggested that perhaps the restaurant was understaffed the previous morning. We confirmed that it was not. The food choices were varied but left us underwhelmed. The food was poorly cooked and topped up with older dried up food underneath. We noticed that guests seated nearby had left large quantities of food on their plates.

It is sad to see this once beautiful property turned into a 3 star disappointment.

The city of Glenelg and beachside location are the real stars!





The beachside location, local restaurants and shopping Are the true stars.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackieAusman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, May 28, 2011
Dear Guest,
Thank you for your comments which have been shared with all my team here at the hotel.
I am happy to hear that you found our unrivaled location and the Glenelg area to your liking.
In regard to your comments about the breakfast, I am sorry that we did not meet your expectations and wanted to inform you that the Chef and the Restaurant Manager are reviewing any drop in our usual high standards and will take appropriate steps to ensure that all our guests start their day on a great note.
I do hope your recent experience does not prevent you from visiting us in the near future.

Kind Regards

Raj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed May 16, 2011

Yes Glenelg has heaps to offer. The Grand didnt dissapoint.
Had a spa room looking over Moseley Square. Thanks The Grand.

Room Tip: Balcony Suite
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank pingtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajKakarla, Manager at Stamford Grand Adelaide, responded to this review, May 17, 2011
Dear Guest,
Warm Greetings from Stamford Grand Adelaide!
We would like to thank you for your comments on TripAdvisor; your feedback is really appreciated. We are glad you enjoyed your room, our facilities and beach and that you had a wonderful stay with us.
We look forward to welcoming you back.

Kind Regards
Raj Kakarla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Grand Adelaide

Property: Stamford Grand Adelaide
Address: Grand Hotel 2 Jetty Rd, Glenelg, South Australia 5045, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Glenelg
#2 On the Beach Hotel in Glenelg
Price Range (Based on Average Rates): $
Hotel Class:5 star — Stamford Grand Adelaide 5*
Number of rooms: 220
Official Description (provided by the hotel):
Stamford Grand Adelaide is one of the best luxury accommodations in Glenelg Adelaide, located on the absolute beachfront. Stamford Grand Adelaide Hotel is an ideal base for you to discover all that Glenelg and Adelaide have to offer. Our Glenelg accommodation is perfect for those who are looking for a beachside location that is close to Adelaide's special events, yet out of the city! ... more   less 
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Also Known As:
Stamford Grand Adelaide Glenelg
Stamford Grand Adelaide Hotel Glenelg

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