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City Motor Inn Toowoomba
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Reviews (191)
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188 - 191 of 191 reviews
Reviewed November 25, 2010

Adam & Robert are excellent Owner Managers, I have stayed at this hotel many times in the last 6 months and nothing is ever too much trouble.

The rooms are clean, and tastefully decorated with and all of yours needs are catered for.

If you are looking to get the best value for money I would highly recommend a stay at City Motor Inn Toowoomba.

Good work guys

  • Stayed: November 2010, traveled on business
    • Value
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Thank NicoleHealy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2010

I recently tried to stay at this hotel (as I had been there on a previous occassion) and was informed by the owner/manager that the VISA debit card that I was using is classed as an EFTPOS card.

He refused to accept that a VISA debit card works the same as a VISA credit card therefore tried to get me to make a $100 cash deposit instead of using the VISA debit card when booking in.

Oh, and by the way, if you decide to make your booking over the phone. Don't forget to tell them your an RACQ member. Apparently it's a big drama to let them know when you arrive. It must be hard to do an extra couple of clicks on the computer.

Owner/Manager very arrogant and I definitely would NOT recommend this hotel to anyone.

Stayed: November 2010, traveled on business
7  Thank Journeyman048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobGap, Owner at City Motor Inn Toowoomba, responded to this reviewResponded November 24, 2010

Good Day.
As the owners of The City Motor Inn, Toowoomba we would like to say this is NOT how we do business at our Motel.
We would like to apologise if there was any misunderstanding when this guest was checking into our Motel.
Regrettably, we recently introduced a Security Deposit, for Cash and EFTPOS transactions. Due to certain circumstances, influencing the need for a Security Deposit.
The Security Deposit is refunded at the time of check-out if all accounts have been finalised and the room is in good condition.
Major Credit (Debit) Cards are accepted but if a guest wishes to pay Cash or EFTPOS we require a $100 (cash/eftpos) or a Credit Card imprint upon check-in. There is signage notifying the guest of the Security Deposit and is also explained to the guest, once a cash/Eftpos transaction has been agreed to.
Some regular guests have questioned the change to a Security Deposit but the majority of people understand once it has been explained to them. If all accounts have been finalised and the room is in good order at the time of Check-out, the Security Deposit is refunded to the guest.
This is now our policy for all Cash/EFTPOS paying guests and is usually explained when booking is taken over the phone.
We, my partner and I, Do Not remember the matter described in the review on Trip Advisor. Again, we'd like to say that this is NOT how we do business.
We would like to apologise for any misunderstanding and for any inconvenience caused.
Without knowing this particular situation that caused the review.

The guest/reviewer, claims they produced a VISA Debit card for payment. This would not have been refused for payment. VISA Credit or Debit is a valid payment method we accept. We deal with these cards on a daily basis.
If the guest was asked how they were wishing to make payment, and the guest responded by EFTPOS without producing the VISA Debit card. It may have been explained regarding the Security Deposit.
As the guest states they had stayed with us previously, prior to the Security Deposit being introduced, it may be the case they thought they shouldn't need to pay it.

We do accept RACQ member discounts along with other forms of discounts. It is appreciated if a guests declares their discount at the time of booking or at check-in but at any time prior to the payment being transacted.

The introduction of The Security Deposit was to make sure our rooms stay clean, neat and smoke free for all guests along with guests finalising all charges and accounts prior to check-out. So we can maintain our very reasonable prices here at the City Motor Inn Toowoomba.
Again as the owner of the City Motor Inn, Toowoomba. We would like to apologise for any misunderstanding and any inconvenience caused. We would like to invite this guest back to stay with us again.
Thank you.
Regards
Robert & Adam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2010

Nice little motel, right in the heart of Toowoomba. We found it convenient being opposite the base hospital, which was the reason for our overnight stay in Toowoomba (medical appointment) so it was only walking distance away. The background noise was a little more than usual with the motel situated on a main road, but the rooms are a fair distance back from it, so it wasn't too bad. The only really issue I had was with the noisy fridge motor turning on and off throughout the night - the downside of a studio room! Otherwise it was neat and tidy, nice bathroom, all the basics at the right price. Would stay there again!

  • Stayed: April 2010, traveled with family
    • Value
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Thank RedTrinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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