I stayed here 12 months ago and found the place horrendously dirty and the owners unhelpful. Not sure if it under new management or not, but it seems like they have taken some of the criticism on board. I stayed in a double room which looked like it had been recently renovated. The bathroom tiles were obviously new and new soap dispensers installed which were full. Bed nice and clean and the man behind the desk very helpful and provided a smooth check-in. This guy wasn't there last time I stayed, so I suspect he was a new hire.
The room was generously priced seeing as most of Toowoomba double their prices for Easterfest. I would stay here again provided that they remain the same and that they continue improve their services.
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