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“Everything you need, and more!”

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Best Western Plus Ambassador on Ruthven Motor Inn
Ranked #9 of 43 Hotels in Toowoomba
Certificate of Excellence
Fairfield NSW
Level 5 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Everything you need, and more!”
Reviewed January 24, 2014

We arrived and were given our 3 day wi-fi password. Which means you take your iPad with you when you go and then it works again when you arrive home, without having to do anything. You can sit in the car and look up where you're going. Also great for looking up work stuff really quickly and then back to holidaying.
Units are very clean with a dark blind on the window, soft towels, quiet rooms. Whilst we had neighbours on either side, we didn't hear them. Coat hangers, soft beds, great shampoo as well.
Friendly staff who let us use the washing on the lines, rather than use the dryer, as it was such lovely weather.
Oh and a separate sink for your dishes to the bathroom sink.
Best Western, yes this was the best 3 days of our trip!
My photos are exactly the same as what they use on their website.

Room Tip: Ask for a room at the back, so so quiet.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FairfieldNSWBrunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi FairfieldNSWBrunda

I'm glad that we were able to assist in making your your three day stay in Toowoomba so enjoyable.

The free wi-fi is proving very popular with guests.

Thank you so much for your positive comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
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    4
    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 13, 2014 via mobile

I travel a lot for work and have stayed here several times. The rooms are really lovely and very comfortable and the food available for room service or in the restaurant is just beautiful. Service and quality A++

Stayed January 2014, traveled on business
Helpful?
Thank Marg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi Marg R

It really is pleasing to read your comments and know that guests are enjoying the whole experience of our property.

I will pass on you lovely comments to both our motel and restaurant staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 11, 2014

Pool is excellent as are the grounds and plant life. Incredibly lean, tidy and neat everywhere. Groundsman seemed to be continually working and deserves high accolades as do all the staff. Room was extremely clean and it was great to see quality micro fibers being used along with the absence of harsh chemicals. Finally some place has it right! Staff could not have been more friendly nor helpful. Nothing was too much trouble. My only regret is the restaurant was closed over New Year. Parking at units in the back blocks is under cover which is great if weather is bad. My stay was extremely pleasant and relaxing. Great to have access to a microwave, kettle and fridge in the room and to find that the furniture was comfortable as well as functional - not often the case for shorter people.

Room Tip: Back block appears to be a quieter area as off the main road. Be warned. Block out curtains are exce...
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi Sue R

Thank you for your lovely comments.

We do pride ourselves in that fact that we do not use any chemicals in our cleaning.

Hope to see you again and hopefully you will have time to have a meal in the restaurant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed December 21, 2013

We stayed for two nights while in town for a wedding. We are not familiar with Toowoomba so went with reviews here and the website information to make a decision.
We are so happy we decided on the Ambassador.
From when we arrived we were impressed with the upkeep of the gardens and general cleanliness outside. We had a room which was well set out, exceptionally clean and with fresh furnishings.
We were travelling with our one year old and there was lots of room for a portacot.
The restaurant was lovely for breakfast, wonderful service and tasty food.
If we come back to Toowoomba I will be booking straight back into the Ambassador.
And I write this on free WiFi while packing up to check out.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjd120708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi jjd120708

We are so happy that you were able to enjoy your bed and breakfast stay with us.

Thank you so much for you kind comments.

Hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 8, 2013

Thank you all for making our Christmas Party so enjoyable. The mood and atmosphere were just magical and the food was delicious! I heard that the breakfast was amazing also. Your prices were affordable and your hospitality was outstanding. So a big thank you to you all!

Regards,

Jenn

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jenn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi Jen T

Thank you for your wonderful feedback

I know the staff work so hard and your comments are a reward for their efforts.

Hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
160 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed December 4, 2013 via mobile

we only stayed for 1 night so didnt settle in long ...the room/bed was very comfortable, newly refurbished with modern designs, everything was new and excellently presented. The bathroom also renovated with a deep spa bath. Enjoyed a delish country breakfast next morning..i had a gorgeous fresh fruit salad the serving large enough for 2..hubby raved about the works breakfast with organic locally smoked bacon, free range eggs and country hospitality.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blacksquidie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, March 10, 2014
Dear Blacksquidie.

Thank you for taking the time to offer feedback on your stay with us.

It's so pleasing to see the efforts of our hard working staff are being rewarded with positive responses.

Looking forward to seeing you again.

Regards
Penny Eccleston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level 6 Contributor
185 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed October 18, 2013

For a stop over in Toowoomba we wanted good accommodation with a comfortable king size bed and with a restaurant attached. The Best Western Plus Ambassador Motor Inn seemed to fit the bill. The rooms were renovated in recent years and our king room with spa was pleasant enough but a little dark. There was only room for one small couch (for one person) to sit and read and inadequate lighting (no light over or near the couch/chair) meant meant that after dark the only place you could read was in bed. Instead, we took our books to the bar/restaurant to relax before dinner with a drink, which was pleasant. Free Wifi is always appreciated. Although breakfast was included in our tariff, it turned out that it was from a menu to the value of $20 which was a little strange, rather than the usual buffet. Overall, we felt that at $215 for B&B it was a little expensive for what we got.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rainman37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at Best Western Plus Ambassador on Ruthven Motor Inn, responded to this review, October 21, 2013
Dear 'Rainman37'

Thank you for offering feedback.
Our aim is to impress our guests and to improve where ever we can in order to achieve this.

We have gone with an intimate feel & look in our rooms. Our two seater open ended sofas were specially designed to suit the modern amenities of our newly refurbished rooms. We apologise that you were disappointed with the lighting. As you are aware we do have three lamps & main light in the living/bedroom area however if you ever require more or a stronger reading lamp we are only too happy to assist.

Due to customer requests we have gone away from buffet and now offer our guests choice of anything off the a la carte breakfast menu. All our accommodation/breakfast packages include $20 value per paying guest, therefore you would have been entitled to $40 value for two guests. If this was not the case then please contact our Manager Peter directly so that he can investigate.

We look forward to welcoming you back.

Kindest Regards
Penny Eccleston
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ambassador on Ruthven Motor Inn

Property: Best Western Plus Ambassador on Ruthven Motor Inn
Address: 200 Ruthven St | cnr Ruthven & Robinson Streets, Toowoomba, Queensland 4350, Australia
Location: Australia > Queensland > Toowoomba
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 43 Hotels in Toowoomba
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Ambassador on Ruthven Motor Inn 4*
Number of rooms: 34
Official Description (provided by the hotel):
The Best Western PLUS Ambassador on Ruthven Motor Inn is located on the corner of tree lined streets and is the perfect option for business or leisure accommodation in Toowoomba. The property boasts a convenient location close to the Empire Theatre, Cobb & Co. Museum, beautiful Queens Park, St Vincent's Hospital & St Andrews Hospital.Best Western Ambassador on Ruthven Motor Inn has 34 newly refurbished rooms to cater for large groups, families, couples, singles or corporate travellers. The motel offers clean, comfortable and non-smoking rooms and spa suites with king-size beds, Foxtel cable TV, FREE NBN Fibre internet and 24 hour check in. Enjoy dining at 'SEASONS on Ruthven', our licensed on-site restaurant and wine bar, and relax by the outdoor swimming pool. With a reputation for its excellent cuisine, SEASONS ON Ruthven Restaurant & Wine Bar is the ideal venue for all occasions from business breakfasts, dinners and conferences to the romantic dinner for two. Open for dinner Monday to Saturday from 6.00pm until late the SEASONS ON Ruthven Restaurant & Wine Bar offers a relaxing "a la carte" dining experience with an extensive menu. SEASONS is also open for breakfast 7 Days Mon-Fri from 6.30am - 9.30am & Sat-Sun 7.30am - 10.30am. Don't want to leave the comfort of your room? No problem...in-room service is also provided - simply ask at reception for details.AWARD WINNING Best Western Australasia – 'Special Commendation – Most Improvements & Upgrades Award 4 STAR Property 2011';'Best PLUS Property 2012';‘Best Staff Member 2012';'Best Western International Quality Award 2012 & 2013; ‘AAOA Achievers Awards – Apprentice/Trainee of the Year 2012’;'High Commendation - Sales & Marketing Champion 2013';'President's Award 2013'. Reservations Appreciated. ... more   less 
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