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“Very Clean Comfortable but NOISY !!!”

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Highlander Motor Inn
Ranked #1 of 43 Hotels in Toowoomba
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 21, 2012

Our family visited this motor inn on the 20th December for a one night stay. Initially when we booked we spoke with a lovely gentleman and I explained we had 3 children ages, 13, 8 and 7. He offered a two room motel room at a rate of $175.00. Whoa!! Gone are the days you pay motor inn prices. I can book 5 star in Brisbane City for that. As there are not many hotels that accommodate a family of five I went ahead and booked it.

When we arrived we were greated by a very lovely lady, can't remember her name. She handed our key to us. We asked about local restaurants hours of the pool etc and she was very accommodating. Very helpful.

When we saw our room was on the ground level and faced the road my husband said, "I hope the noise of the road isnt too loud". I inspected the windows and thought they were double glazed and we decided it would be OK. It was only for one night.

The room itself had a very large living area with 2 single beds and a 2 seater leather lounge which folded out to bed. There was a separate room with a double size bed and bathroom. The room was extremely clean and surroundings pleasant. The beds were comfortable. Had a microwave, sink and small refigerator which was stocked with mini bar priced soft drinks etc. Coffee and tea facilities provided. Oh also there were 2 air conditioners one in the main room and one in the second bedroom.

However this is where the compliments finish.

We found out the T.V. in the double bedroom didn't receive normal tv channels only the in house movie channel and pay tv channels (austar??).

We were woken early at 4am with the noise of the traffic. Very unpleasant. If you have been travelling for hours and need a lay in - DON'T BOOK. The braking of the trucks that noise is something that you just can't sleep through. The hotel is situated on a very busy 4 lane street.

When we checked out the gentleman that served us handed us our receipt as I had already paid for the room and said "so thats it". Not how was your stay, everything ok?. Hope to see you again, so I thought bugger it. I said is that the only larger room you have to accommodate a family of 5 because if I had of known it was on the road and very noisy I would have reconsidered. His response was very cold and he looked at his check in book and said we have 2 bedroom apartments that you could have booked they are up the back. I said I wasn't offered them when I booked so didn't know they existed. He simply said maybe we were full (this wasn't the case as we drove out and saw only 4 cars parked out in front of the rest of the complex).

He didn't offer compensation or an apology just an OH WELL sort of response and kept on carrying on with his paperwork.

Anyway if you want a clean, comfortable motel room, don't mind paying 5 star prices and can handle noise this hotel is for you.

Cheers.

  • Stayed: December 2012, traveled with family
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1  Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Manager at Highlander Motor Inn, responded to this reviewResponded December 23, 2012

Thanks Nicole for taking the time to tell of your experience at the motel. We’re pleased you found many of the features were very satisfactory.

Regarding the traffic noise you experienced, we do advise on our website and in email enquiries that guests staying in the four Motel rooms fronting James Street may experience road noise. Two of the units have double glazing with the other two units scheduled to be double glazed in 2013. The remainder of our Motel units run back from the road so traffic noise is minimal or none.

The self contained apartments suitable for families are located at the back of the property. The apartments require a minimum two night stay. At the time of your visit they were fully booked, mainly to contractors with early morning starts.

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211 - 217 of 236 reviews

Reviewed November 13, 2012

Stayed at the Highlander based on previous stay a few years ago. I have wanted to stay here many times but was fully booked out. Up to usual high standards. Bed was very comfortable, room was quite despite being adjacent to busy roads, room presentation was excellent.Close to all facilities. Tried the room service for first time. Can recommend the Irish stew! Very much enjoyed the stay. I secured the last room (Family room) and was given discount as I travel alone. Will return.

  • Stayed: November 2012, traveled on business
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Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Manager at Highlander Motor Inn, responded to this reviewResponded November 22, 2012

Thanks for coming back to us, Roger. We think it's a measure of our efforts to consistently maintain high standards that you were not disappointed on your return visit.

and yes, it does pay to book ahead if you can as we are frequently fully booked.

We look forward to welcoming you again in the future.

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Reviewed November 7, 2012

Stayed here for one relaxing spa night and wish we had stayed for 2! We were surprised with the size and layout of our room. Everything was very clean, nicely presented and surprise surprise....a comfortable bed and pillows. Brad and Paul (owners),knew where to head for a great meal and even the closest bottle shop! Will definitely stay here again

Room Tip: Spoil yourself with a spa suite
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  • Stayed: November 2012, traveled as a couple
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Thank Kazzi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Manager at Highlander Motor Inn, responded to this reviewResponded November 12, 2012

Thank you for your review. We look forward to welcoming back in the future, hopefully for a longer stay next time.

We know from our own travels that local knowledge can add those special moments to a visit. We therefore endeavour to provide our guests with helpful suggestions on what to do and where to go while in Toowoomba and its surrounds. Often it's to a treasure that otherwise would not have been found!

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Reviewed October 24, 2012

Stayed for one nite bed was very comfortable had a great sleep place is well excellent service rooms are a tad dated but has excellent wi-fi connection The motel is centrally located so its very easy to get on the road in the morning.

  • Stayed: October 2012, traveled on business
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Thank wendylimerick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Owner at Highlander Motor Inn, responded to this reviewResponded October 31, 2012

Thank you for your feedback. We continually strive to maintain and improve the motel. We are currently in the process of freshening up another 10 rooms (a third of the motel). We hope to have these completed by the end of the year. Part of the refurbishment will include an upgrade of all motel rooms to premium pocket coil luxury queen beds and premium pillowtop pocket coil luxury queen beds for the spa rooms. You're guaranteed a great nights sleep at the Highlander!

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Reviewed October 3, 2012

Well managed and clean Motel. Stayed for several weeks (for work purposes) and staff were very helpful. Only thing that can be improved is the guest washing machine which is an old toploader, but this is only a concern if you're staying long enough to do multiple loads of washing.

Nothing flashy about this motel as it is located on the junction of a two major roads in Toowoomba so there is no scenery to talk of, other than a million trucks. There is a small hidden park off West St immediately to the North of the Highlander Motor Inn which is a nice place to relax and not too far away and most road noise is muted. Laurel Bank bark is a furhter 5 minutes walk.

A 15 minute walk into town and 5 minutes from local shops.

Overall, as far as motel stays on a major highway go, this is as good as it gets.

Room Tip: If staying in apartment, request apartment furthest point from both major roads - Apartments 25 - 28...
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  • Stayed: August 2012, traveled with family
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Thank captain_jono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Manager at Highlander Motor Inn, responded to this reviewResponded October 21, 2012

Thank you for your appraisal of our Motel. Obviously guests like yourself, who stay for extended periods, can truly gauge the consistency of things like cleaning, customer service etc so we appreciate that you have given us such a favourable rating.

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Reviewed September 11, 2012

Stayed at the Highlander recently based on Tripadvisor recommendations. Found these recommendations to be 100% correct. Bed was very comfortable, room was quite despite being adjacent to busy roads, room presentation was excellent.Close to all facilities. Very much enjoyed the stay. Will return.

Room Tip: Ground floor rooms very quite.
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  • Stayed: August 2012, traveled with family
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Thank Allan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Manager at Highlander Motor Inn, responded to this reviewResponded September 25, 2012

Thanks Allan for your positive comments which we appreciate you sharing with fellow travellers. It is also wonderful for our hard working staff to receive such feedback. Thanks again!

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Reviewed August 24, 2012

My sister and I enjoyed 5 days here in one of the 2 bedroom apartments. Although we didn't use the kitchen, it had everything one would need for cooking up a storm.

Sadly, the restaurant is now closed, but wonderful meals cooked on sight are delivered to the room.

I have stayed here twice now and would certainly return.

Room Tip: We had apartment 33 very well appointed.
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  • Stayed: August 2012, traveled with family
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Thank Marlane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlanderminn, Manager at Highlander Motor Inn, responded to this reviewResponded August 28, 2012

So glad you enjoyed your stay with us again this time.

Yes our chef does a wonderful job with the Noosa influenced menu and receives many complements from our guests. It's great to have the choice to either cook your own meals in the apartments' kitchen or to just dial up your order and have dinner and breakfast delivered to the room!

We look forward to welcoming you back on your next visit to Toowoomba.

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Additional Information about Highlander Motor Inn

Address: 226-228 James St, Toowoomba, Queensland 4350, Australia
Phone Number:
Location: Australia > Queensland > Toowoomba
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 43 Hotels in Toowoomba
Price Range: $94 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Highlander Motor Inn 4*
Number of rooms: 33
Official Description (provided by the hotel):
Centrally located Motels and Apartments in Queensland's Garden City of Toowoomba. The complex offers Standard, Family and Executive Motel rooms (some with spa baths)as well as 1, 2 and 3 bedroom fully self-contained Apartments. Located a short drive to the City Centre, the University of Southern Queensland and with direct access to the Toowoomba Base Hospital. The Highlander Motor Inn is ideal for corporates, families, couples and groups. Plenty of off-street parking. ... more   less 
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