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“A very pleasant and enjoyable stay with excellent attention to genuine customer service”

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MAS Country Platinum International
Ranked #4 of 43 Hotels in Toowoomba
Certificate of Excellence
Reviewed August 30, 2013

Our needs were met with total understanding and empathy in what were difficult circumstances for ourselves, having travelled a long way without rest to attend a family funeral - great effort by all staff.
Meals: Wow for quality and value for both breakfast and dinner that we experienced. Thank you and see you next time!

  • Stayed: August 2013
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1  Thank Territorytraveller69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded September 5, 2013

Thank you for taking the time out of your busy schedule to review our property. We firstly want to offer you our sympathies on your loss. We are pleased that our staff worked hard to get you into your unit as quick as possible. We understand that sometimes circumstances crop up and that units are required prior to check in time and we always do our best to accommodate these situations. We do have great staff and they all need to be congratulated on their service to our customers. Again thanks, Regards Graham and Colleen Cosgrove

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202 - 208 of 271 reviews

Reviewed August 24, 2013

We had a lovely meal here with friends, the meals are a little expensive, however we found a one page cheaper menu in on of the menu folders and a number ordered from that one, overall a very good dining experience

Stayed: August 2013, traveled with friends
Thank knowhowtotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded August 28, 2013

Thank you for taking the time to express your opinion of our property and in particular our restaurant. We endeavour to keep our meals reasonably priced and also offer the cheaper option. Most restaurants who charge similar or more for their meals don't often offer a complete meal and vegetables are extra, whereby we offer a complete meal, tastefully presented, healthy and affordable. We do this as we have a large corporate clientele and need to accommodate everyone's needs in the restaurant. In any case, we are pleased that you and your friends joined us in our restaurant and overall it was a good experience. Thanks for coming, regards Graham and Colleen Cosgrove

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Reviewed August 22, 2013 via mobile

Very nice stay. My room was at the front near the main road, yet the traffic noise could hardly be heard.
Much better than the apartment in town which I stayed at last time.
Nice rooms, friendly and efficient staff, I'll be back!!!

  • Stayed: August 2013
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Thank Gr81mate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded August 23, 2013

Thank you so much for taking the time to review our property. We are pleased that you found the front rooms quiet, some guests perceive these rooms to be noisy because of the traffic, However, these rooms have double glazing, therefore noise from traffic is kept to an absolute minimum. Thank you again for your review, we know it will help other guests when travelling to Toowoomba.
Regards Graham and Colleen Cosgrove Owners

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Reviewed August 10, 2013

On 8th August 2013, I stayed at the Platinum Hotel - Toowoomba and couldn't recommend this hotel enough. I stayed in Room 432 which had 2 double beds and a single bed. Honestly, the bed was the most comfortable hotel bed that I have ever stayed in. As soon as my head hit the pillow - I was asleep. The room was very clean and had delicious short bread biscuits. I ate at the Images Restaurant and I would highly recommend the steak. Cooked to perfection and the other 4 people I ate with agreed. The staff's service was excellent - asking how our meals were and if they were ok. I also had a full buffet breakfast the following morning and were greeted by the owners as I walked in. The food was terrific. If you are thinking of staying in Toowoomba, don't look past this hotel.

  • Stayed: August 2013, traveled on business
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1  Thank Belinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded August 23, 2013

Thank you for taking the time to place a review of our property on Tripadvisor, we know these reviews help other travellers when needing to stay in Toowoomba. We are extremely proud of our property and as owners we take a very hands on approach and we believe this shows in the standard of quality and service our staff provide. We have a great team who treat the property as their own. We are pleased you had a great stay and also enjoyed our great restaurant.
Thanks again, Graham and Colleen Cosgrove Owners.

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Reviewed August 3, 2013

We recently went to Images restaurant at the Platinum for a family celebration. Atmosphere was great, not too crowed or noisy. Decor was tasteful and the service was friendly and very good. All the meals were great and I was especially impressed with the fillet mignon, which I ordered medium well done. It was cooked to perfection - moist, tender and tasty. Quite a contrast to other restaurants where I've been told that cooking a steak medium well done will ruin it and ending up with meat that is either raw or tastes burnt. My congratulations to the chef and staff here for a lovely evening.

  • Stayed: August 2013, traveled with family
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Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded August 7, 2013

Thank you for your comments on our restaurant it is truly appreciated. We understand that when guests decide to eat out at a restaurant they want the experience to be truly memorable for all the right reasons. Our chefs take extreme pride in the quality and presentation of the food they present to guests, we are truly blessed to have such wonderful chefs and apprentices in our kitchen. Unlike most commercial kitchens, we have a very happy kitchen, our head chef delights in training our apprentice chefs to ensure that his experience is passed on and that they are also trained to an extremely high standard. Thanks again for your comments, we know it will help other customers to choose our restaurant. Regards Graham and Colleen Cosgrove

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Reviewed July 23, 2013 via mobile

I've stayed here many times in the past. The hotel has great rooms, is clean, and the staff are always friendly & helpful. The food at the restaurant is also okay. Already looking forward to next time.

  • Stayed: July 2013
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Thank Schwanzy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded August 7, 2013

Thank you, we really appreciate it when our guests take the time to write comments on Tripadvisor so that other guests when travelling to Toowoomba can be assured that what they see on the internet is what they get in real life. We do take pride in our property and know that it is the best in Toowoomba, as proven by our guests reviews, thanks again, Graham and Colleen Cosgrove

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Reviewed July 20, 2013

We have stayed at the Platinum Hotel in Toowoomba many many times and always find this hotel to be of the highest quality. Incredible friendly staff who are very helpful with everything, beautifully comfortable beds with fresh crisp linen in spotlessly clean rooms. This Hotel is a first class hotel where are happy to pay extra to stay there. Well done to the staff at Platinum who work very hard to provide a wonderful service and we look forward to staying there again when next in Toowoomba.

  • Stayed: June 2013, traveled with friends
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Thank Luigi793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded August 7, 2013

Thank you for your kind words. Yes we do work hard here at Platinum to ensure all our guests are comfortable and enjoy their stay with us. We do have exceptional staff who take extreme pride in their work. They treat the property as if it was their own and for that we are truly thankful, it makes all the difference to the guests experience. Thank you again Graham and Colleen Cosgrove

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Additional Information about MAS Country Platinum International

Address: 326 James St, Toowoomba, Queensland 4350, Australia (Formerly Quality Hotel Platinum International)
Location: Australia > Queensland > Toowoomba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 43 Hotels in Toowoomba
Price Range: $112 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — MAS Country Platinum International 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
MAS Country Platinum International Toowoomba is a four and half star AAA rated motel right in the heart of Australia's vibrant 'Garden City'. Just minutes from the thriving central business district, across the road from a major shopping centre and only a short drive from many of the region's most beautiful National Parks, we are ideally located for both tourists and corporate visitors. MAS Country Platinum International has 52 luxurious modern apartments. Each suite has been carefully designed with your comfort in mind, included are special occasion Spa suites and family suites with self catering facilities. Whether you are visiting for business or pleasure, MAS Country Platinum International have everything you need for a relaxing and comfortable stay, from free wireless internet access and conference rooms to outdoor swimming pool and onsite gymnasium. ... more   less 
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