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“Delightful getaway weekend”

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MAS Country Platinum International
Ranked #4 of 43 Hotels in Toowoomba
Certificate of Excellence
Reviewed February 25, 2013

Our family of 6 adults recently celebrated our son's birthday over a long weekend and took 3 spa rooms at the Platinum. The rooms were spacious and well maintained. We had dinner at the Images Restaurant and it was superb. The food was fresh, cooked and served to perfection. It was fantastic to find a breakfast that serves eggs cooked fresh to order - a wonderful start to the morning. The hotel is ideally located on James Street and close to shopping. For me a must return to hotel when I am next in Toowoomba.

Room Tip: There are a number of spa rooms and if youa re celebrating omething special I would choose one of th...
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  • Stayed: February 2013, traveled with family
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Thank BrisbaneProteus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded February 27, 2013

We are delighted to hear back that your family weekend stay was everything you expected it to be and more. We enjoyed having your family as our guests and so pleased you enjoyed your experience in our restaurant. We now have excellent chefs and restaurant staff who are willing to go out of their way to ensure our guests do enjoy their restaurant experience. We have extremely high standards and our staff are willing to ensure these high standards are carried out throughout the motel. We thank you again for your comments and also taking the time from your busy life to write a comment on tripadvisor. We look forward to having you stay again with us for your next special family event. Regards Graham & Colleen Cosgrove Owner/Managers

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221 - 227 of 267 reviews

Reviewed February 19, 2013

This hotel was another example of the (until recently, unknown to me) Quality Hotels group that exceeded my (admittedly skeptical) expectations. The hotel is new and well maintained. The bathroom and hotel area feels really roomy (a common feature of country and regional hotels). The room is well appointed and the minibar well stocked (if walking across the road to the shopping mall is too much effort for you).

We had an event in here and the venue was excellent. The staff couldn't have been more helpful or professional. Unusually, I had dinner in the hotel resturant which was a very pleasant experience. The warm chatty country hospitality in a good resturant was really appreciated and lifted the meal. The food was fresh, well prepared, well presented and Hit the spot perfectly. The serving sizes were large. I had an entree with vegetables on the side, and that was more than filling enough for dinner.

I'm not generally a fan of hotel breakfasts, as some of my other reviews show. The Quality Platinum however had a simple buffet that was fresh and tasty. This should be the industry norm, but unfortunately it is not. Eggs were made to order, so I enjoyed perfectly cooked poached eggs with my breakky, something you don't get often. Coffee was out of one of those grinding machines, so I preferred to take a peppermint tea.

The Internet password was hidden inside the card you are given when you check-in... Clumsy me spent ages working through the room compendium trying to find it. The only other quiet of this hotel is that you look out to the 7eleven when entering and leaving the hotel room on the top floor. This wasn't an issue at all though, but something I hadn't experienced before.

Still confused as to what makes the hotel 'international'. Much like a lot of airports which call themselves 'international' when they only ever have domestic flights (e.g. Canberra and Hobart), there really didn't seem any features of this place that would be uniquely 'international'.

The hotel has all digital channels, as well as a pay tv selection. This is good as my pet hate (being a news and sports junkie) in hotels is only having the five main channels.

Stayed: February 2013, traveled on business
2  Thank aussieboy85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded February 21, 2013

We are please that our property met all of your expectations and more. We are also appreciative that you took the time to write a review about your stay. This no doubts helps others travelling to Toowoomba to make a good decision on where to stay that is comfortable, clean, and has a good restaurant. The international in our name comes about because we do cater for the international guests with electrical points in the rooms, food in the restaurant and are listed on international sites around the world. WE thank you again for your comments and look forward to having you stay with us again in the future. Regards Graham and Colleen Cosgrove, Owner/Managers

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Reviewed February 7, 2013

We have just finished the annual 2week (3800km) qld road trip with the family to visit relatives .. (We call it the 14 hotel beds in fourteen nights... tour) however this year had one stand out star performer ..
Room409 and the Platinum was nothing short of spectacular .. The kids love the pool ... Madame "wife" love the relax
And I loved the Resturant ... And may be the bar (bit to much)..... Most important we loved the service and the room..oh the room what a room ..
Next years trip will still be on however we will not be using sharing the love around with other motels ...now we found this one

Room Tip: Stay as long as you can ... Room4009 is very quite and sleeps a family with big kids fantastical in...
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  • Stayed: January 2013, traveled with family
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1  Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded February 15, 2013

Shane, Thanks so much for your kind words and it was great to see you and the family again. We obviously love having you stay with us and will reciprocate at the first opportunity. We do run a great property as you do in Mackay. We treasure our staff and have the confidence that even in our short absences away, they will still do a great job for us. Thanks again and next time will join you in the 'bar', Regards Management and staff Platinum International.

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Reviewed January 23, 2013

We have stayed a number of times in this hotel on the last leg of a long return journey back home. We always really appreciate that this will be our last night on the road and it is consistently excellent at the Platinum International. The location is handy as it is across the road from a shopping centre but in spite of being in a busy area the rooms are quiet and we have not been disturbed by road noise. We have tried two different types of rooms - both good. This last visit was in a standard king which was upstairs. The room was very modern, spacious and exceptionally clean. The king bed was very comfortable and extra chairs and a table were also in the room. The bathroom was sparkling and has a lot of very nice features with excellent lighting. I am not normally a fan of soap dispensers on the wall in hotels but this bathroom is so nice I can overlook that one minor point. Parking is not undercover, but is right outside the room. There is a nice pool and water feature in the courtyard. We were very tired on this last visit and decided to order room service rather than going out for dinner. We only wanted a light meal and the Caesar salad was delicious and delivered very promptly. We ate it on the balcony overlooking the pool which was very pleasant.

Staff are efficient and friendly and the satisfaction they have in their work is evident. We book directly with the hotel and I think the rate represents excellent value. They always give us a phone call a day in advance to check our time of arrival and that is appreciated. Our price included breakfast at Images and it was a tasty cooked to order hot breakfast with a continental buffet. Check out is easy and we can include Choice and Frequent Flyer points which is a bonus for us. We look forward to our next stay.

  • Stayed: January 2013, traveled as a couple
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1  Thank Sapphire5860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded February 15, 2013

Thank you very much for your kind words. We're extremely happy that you enjoyed your stay with us and that everything was to your liking. Its always a pleasure to have wonderful guests like yourselves who appreciate the effort put in by all our staff. We look forward to your next staff with us and you can be assured it will be just as enjoyable as this stay. Kind regards Management and staff.

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Reviewed January 16, 2013

Excellent the best in toowoomba I work for malouf pharmacy highly recommend food and the service is 5 star fragrance traveller margaritta Doubovtzeff the rooms are nice and clean. Great parking close to your room staff friendly.

  • Stayed: January 2013
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Thank unforgetable12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded January 18, 2013

Margaritta, Thanks for your kind words and the time taken to review our property. It was lovely to have you stay with us and we look forward to your next visit, as we do with all our guests. We have great chefs now who take pride in the presentation of their meals, we also have great housemaids who go the extra to ensure the rooms are as clean and hygienic as they can be. We are very proud of our property and enjoy the company of our regular guests. Its our 'home away from home' for them. Thanks again Graham & Colleen Cosgrove Owners and Managers

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Reviewed January 14, 2013

I have been staying in the Platinum International for the past 2 years. I have stayed about 15 times for 2 - 3 nights each trip. The service is always personal and above and beyond expectations. The rooms are always very clean and tidy. The king size beds are very comfortable and the rooms quite spacious and modern. The large showers are wonderful. I usually order a room service dinner which is always tasty! The rooms towards the front of the complex can get a little noisy with traffic (definatly not excessive) so I always request a room towards the back of the complex which is usally never a problem. Management obviously care for their patrons and take much pride in presenting the best experience possible for guests. I highly recommend staying here and will not be staying anywhere else in Toowoomba. Congratulations for the continued exceptional service I have experienced over the last couple of years. Hayley

  • Stayed: December 2012, traveled solo
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1  Thank Hayley_B_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded January 16, 2013

Hayley, Thank you so much for all your kind words regarding our property. We want to thank you for taking the time to review our property in such a positive way. We as the owners and managers are very proud of our property and we always go out of our way to ensure all our guests are well catered for and that our rooms are comfortable, clean and hygienic. We are also very proud of our staff who also ensure that our guests are treated with respect and appreciation. Thank you again for staying with us so often and we will continue to work hard to ensure your future stays are just a as enjoyable. Graham and Colleen Cosgrove

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Reviewed January 6, 2013

We were in Toowoomba to watch our horse race at last saturday night and even though our horse didnt win for us the hospitalty that was shown to us over the weekend made up for the disappoinment of our horse running last.To start with i requested that a bottle of red wine and flowers be in the room for when we arrived and sure enough the wine was great and the arrangment of flowers was great,and the size of the room was hugh and very neat and tidy,the bed was the most comfortable bed that i slept in for a long while and we almost slept thru our book out time of 10 am.We also dined out in the restaurant after the races and the meal and service was first class with the girls could not do enough for us and the meal was to die for,dessert was the best i have eaten for a long time.So from the first phone call to reception to book and arrange our stay till the time we booked out we were treated to nothing but friendly and professonal service.To the management you should be so proud of the staff that you have working for you they are great.

Room Tip: Get the spa room 430
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  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenCToowoomba, Owner at MAS Country Platinum International, responded to this reviewResponded January 8, 2013

Bruce, Thank you for your lovely comments. Yes we are very proud of our staff. they are great. They treat our guests with respect and endeavour to ensure their stay is a memorable and enjoyable one. We also appreciate your comments on the service in our restaurant, quality and presentation of the meals, the comfort of our rooms and that all your requests and expectations were met. We are very proud of our property and as owner/Managers we also like to have interaction with guests and get their feedback. Once again thank you for taking the time to review our property and we look forward to your next visit.

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Additional Information about MAS Country Platinum International

Address: 326 James St, Toowoomba, Queensland 4350, Australia (Formerly Quality Hotel Platinum International)
Phone Number:
Location: Australia > Queensland > Toowoomba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 43 Hotels in Toowoomba
Price Range: $113 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — MAS Country Platinum International 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
MAS Country Platinum International Toowoomba is a four and half star AAA rated motel right in the heart of Australia's vibrant 'Garden City'. Just minutes from the thriving central business district, across the road from a major shopping centre and only a short drive from many of the region's most beautiful National Parks, we are ideally located for both tourists and corporate visitors. MAS Country Platinum International has 52 luxurious modern apartments. Each suite has been carefully designed with your comfort in mind, included are special occasion Spa suites and family suites with self catering facilities. Whether you are visiting for business or pleasure, MAS Country Platinum International have everything you need for a relaxing and comfortable stay, from free wireless internet access and conference rooms to outdoor swimming pool and onsite gymnasium. ... more   less 
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