We stayed here for 4 nights as were visiting Mt Isa for appointments and shopping. Overall we had a great stay. Initially reception staff checked and told us that they did not have a cot available for our baby daughter. However the manager (Adrian) intervened and whilst we were dining in the restaurant he approached and told us a staff member had gone home to get a cot we could use. This was very surprising but did make our stay that much more pleasant as the baby slept well. Restaurant was nice with decent decor and the food was excellent (especially the Guiness Pie) although the service staff we encountered were hit and miss (some were excellent,some clearly were in need of more training). Adrian has been transferred in by Accor from South Africa and is clearly working hard to improve the hotel. The room was Ok, newly renovated and large. Shared balcony. The airconditioner appeared old and did not seem to work too well but was adequate. Like a previous reviewer we also noticed a drain smell but it seemed to dissapear once we used the sink and not sure the hotel can do much about it. Breakfasts were included in the rate (continental only) and this was quite good with fresh fruits, cerals, yoghurt, toast, tea and coffee and juices. Didn't try the swimming pool but it looked nice. The bar was well stocked and a nice little area but there were no stools at the bar and only four chairs (which were taken when we arrived) . So we sat in the restaurant to have our drink. But they could definitely do with a few more chairs/stools in the bar. Can't speak highly enough of the manager who even walked us outside to give directions. Any issues we had were relatively minor and look forward to our next stay when he has had a chance to make an impact.
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