This is a near new establishment, less than 6 months old. The reception still has a sign advising to treat the staff nice as they're all still learners.
As with all Grand Mercure's there's the infuriating elevator room card swipe system to make it operate, which, I joked, needed to be swiped 3 times before it registered as we were on the 3rd floor. The 2 elevators operated well during our quiet w/end for all 6 floors, but in a busy period I imagine the waiting times would extend considerably.
We chose not to book the apartment as we realised we'd only be sleeping here and so instead did a reasonable deal on the room rate. On checking in I inquired if it was possible to get a free upgrade to an apartment. The (new) receptionist advised that although the hotel was half empty they wouldn't upgrade us for free. Seems a strange attitiude for a new hotel to adopt.
Anyway the room was fine. The views are less than ordinary, with windows that open a bit, when you persevere with the winding mechanism. The swimming pool was closed for maintenance, the tiny gym is hardly worth having at all and the advertised room service breakfast is not available at all.
The bathroom is well appointed, although they have removed a towel rail which had been located too close to the shower door and now there is no where to hang a towel when showering, you have to drop it on the floor or traverse the little bathroom to the only towel rail. My wife loved the huge lit up make-up mirror.
The in-house movie selection is extensive, but $15 each I thought was quite pricey.
The noise level at night was very good considering the Friday & Saturday night and its location to the only nightlife in Mackay.
The restaurant downstairs (next door) is OK, a bit similar to a pub restaurant, with the pokies adjacent and 4 plasma tv's on the walls silently distracting patrons from their meals. And the mexican restaurant at the other end of the pokies is very much what you'd expect for families and kids and priced accordingly.
The car park was quickly filled undercover, but permits access to level 1 of the hotel. For some unknown reason it is staffed by a security person 24/7, who has absolutely nothing to do except read their pile of books and magazines and relax on the chair provided. They at least deserve a nicer spot. Parking in the rain or sun is plentiful and all parking is free despite being advertised as $10/day.
Mackay itself really only has 4-6 streets of interest to a casual visitor within 1-2 blocks of the hotel, outside of that it is a commercial and uninteresting place. The palm trees are loaded with, I think, rosellas at dusk and are quite a noise to witness.
All in all a pretty bland place, currently well kept, moderately priced with reasonable service.
The Mackay Marina (10 mins) has a much nicer outlook, some decent restaurants and lots of various types of accomodation including a very nice looking Clarion.
- Official Description (provided by the hotel):
- Mackay Grande Suites is in the city centre, only 10 minutes drive from the airport and 5 minutes from local beaches. The hotel features 90 studios or one bedroom, fully self contained suites, two restaurants, two bars, a gaming lounge, indoor swimming pool and spa. The complex incorporates a shopping centre with 30 specialty outlets and there are extensive conference facilities available for up to 200 delegates. ... more less
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- Also Known As:
- Mackay Grande Hotel Mackay