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“Suites not Grande”

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Mackay Grande Suites
Ranked #26 of 34 Hotels in Mackay
Certificate of Excellence
Reviewed September 12, 2012

I guess I expected a little more from a property charging $245 a night, given what you can get in a major metro city for the same.
There was nothing wrong with the property. The service was fine and the room was clean.
But my 'grande suite' was more a motel room in size - in fact quite small.
With breakfast and internet extra I didn't consider it particularly good value.
I guess we have the mining boom to thank for that.
They will definitely have to rehtink their pricing once the boom is over!

  • Stayed: August 2012, traveled on business
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1  Thank MickeyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 - 173 of 204 reviews

Reviewed September 9, 2012

Decided to spoil myself in Mackay for a couple of nights usually stay elsewhere but heard these suites were good. Arrived given spa room 601, walked in lovely huge rooms and kitchen and lounge room. But carpet had not been vacuumed then hair in shower and spa. Opened bar fridge to grab some water and red wine ring marks in fridge. called to speak to reception and they sent up housekeeper said she was working since night shift and moved me to 3rd floor, next room toilet was broken coffee and sugar grains in cutlery draw and microwave dirty, asked to be moved again, this time was moved to 401. room was better problem was both mornings at 5.30am garbage trucks emptying glass bottles waking us up. tip would be not front rooms facing road. other than the cleaning which needs improving rooms were very large.

Room Tip: don't stay in 301 401 501 etc close to the front road because of very early morning garbage truc...
  • Stayed: September 2012, traveled on business
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Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2012

Central location, rooms were spacious and very comfortable. Even a self contained small kitchen and a washing/drying machine. Very happy and will be staying there again

  • Stayed: June 2012, traveled as a couple
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Thank brycie90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2012

Stayed here 3 times on business and always found the staff friendly, the rooms spacious and comfortable and the location within walking distance of everything I needed. The indoor pool is not very inviting. Didn't really use the restaurant so can't comment on that. Will probably be back.

  • Stayed: March 2012, traveled on business
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Thank One Chop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2012

central position, quiet rooms despite the bars/casino.restaurant on the ground floor . Very helpful staff . Superbly appointed suite with everything provided for a lengthy stay . Comfortable fittings , free large car park , proximity to lots of bars and restaurants - great location.

  • Stayed: February 2012, traveled as a couple
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Thank carltonmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2012

Stayed here for business meeting. Good location in CBD, close to restaurants and the river walk. Rooms face north, all self contained with small kitchen area, ideal for a short stay. Good range of choices at breakfast in hotel. Dinners also good quality. Has a sports bar next to this dining area so can be a bit noisy for dinner. Main meeting rooms good size, board room a little cramped if you have more than 10 people. All staff were friendly. Indoor pool was closed due to broken glass wall, wasn't fixed in the time we were there.

Room Tip: rooms on higher floors will have a view to the river
  • Stayed: November 2011, traveled on business
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2  Thank kjbMirani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

I will come back...the location is perfect for doing business in the CBD, staff were all very cordial and willing to go out of their way. The room was stylish, modern and well equipped, I really cant fault the place. I stayed for four nights, including the weekend and I slept soundly..the bed was brilliant. In house dining is of a very high standard, and there are lots of alternate eating places in close proximity. Happy to recommend this property.

  • Stayed: January 2012, traveled on business
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1  Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mackay Grande Suites

Address: 9 Gregory St, Mackay, Queensland 4740, Australia
Phone Number:
Location: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Mackay
#16 Luxury Hotel in Mackay
Price Range: $110 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mackay Grande Suites 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
Mackay Grande Suites is in the city centre, only 10 minutes drive from the airport and 5 minutes from local beaches. The hotel features 90 studios or one bedroom, fully self contained suites, two restaurants, two bars, a gaming lounge, indoor swimming pool and spa. The complex incorporates a shopping centre with 30 specialty outlets and there are extensive conference facilities available for up to 200 delegates. ... more   less 
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Also Known As:
Mackay Grande Hotel Mackay

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