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“Quiet and picturesque” 4 of 5 bubbles
Review of Clarion Hotel Mackay Marina

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Clarion Hotel Mackay Marina
Ranked #5 of 34 Hotels in Mackay
Certificate of Excellence
Australia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Quiet and picturesque”
4 of 5 bubbles Reviewed August 15, 2013

I've stayed here a few times when travelling for business. The rooms are clean and well appointed. The beds and pillows comfortable and the best bit is that it's quiet.

It is a bit out of town which means that you'll have a taxi fare if you want to get into the town centre but there's some nice restaurants at the Marina so you don't really need to be in town.

Room Tip: Higher up is best
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  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
    195
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    52
    19
    19
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • English first
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English first
Brisbane, QLD
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

We recently celebrated our wedding ceremony, reception, wedding night & breakfast at the Clarion Hotel Mackay & it was fabulous!!! The location was beautiful overlooking the marina, the staff were more than helpful & Mel the functions co-ordinatior was very professional, organised & delightful to work with. We booked around 25 rooms for our guests to enjoy and have had nothing but positive feedback on all aspects. The wedding reception dinner & breakfast the next morning were delicious with a huge selection of foods to choose from. We highly recommend the Clarion if you are looking for a beautiful residence to stay whilst in Mackay, it truly is a gem.

Room Tip: We stayed in an Executive Spa room which overlooked the marina from multiple aspects. The spa even h...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank melulu32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redland City, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

My husband and I recently stayed at the Clarion for 1 night, then back 2 nights later for a stay of 5 nights. We enjoyed our stay and would recommend the Clarion. The view from our rooms (6th floor hotel room and 5th floor 1 b'room spa suite) was very good. I especially enjoyed lying in the spa watching the marina and the tankers on the horizon. The views at night were very impressive and I appreciated the complimentary binoculars provided.
The only negative we found was the fact that we could hear people in the room beside us and also the people above us. We didn't expect this in a hotel of this class. Staff were helpful and courteous at all times.
My husband and I would gladly stay here again.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Bay, Australia
Level Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 4, 2013 via mobile

I really enjoyed my stay at the Clarion. I'd recommend staying up on the top levels (level 6), as I did, where you get great views over the marina. I found the service to be great. Forgot toothpaste, phoned in to reception, and they were happy to deliver up a small courtesy tooth brush and kit. It's a combination of smaller things like that that make you appreciate good service. Thank you!

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jkaust1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed June 24, 2013

This is the only hotel at the harbour, and I am willing to believe that it may have once rated 4.5 stars .. However I don't think this rating should hold today. I found my room small, and I could hear the people above me walk around. I wanted to wake up on Saturday morning to order eggs Benedict with a plunger of coffee in bed, only to discover I need to order room service the night before and I could only choose from cereal and toasts, and the coffee was a take away cup.
On a plus, the staff were helpful, and there were restaurants on the harbour to walk to for an evenings meal or lunch. I did enjoy sitting out by they boats for breakfast, but needed to ask for a stronger coffee (the one offered for breakfast in a flask was weak) I was then charged and additional $4:50 for a stronger coffee I a paper cup.

I found the remote in the room to be sticky and the welcome folder had old food on the pages. The air conditioner had a sign on it that said I could not cool lower than 23 as the system would leak or stop.

Overall this was a disappointing place to stay, and expensive for what it offered.

My room was on the 6th floor.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank leza w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed June 10, 2013 via mobile

The room was nice and suited us for my family of 4 (2 young kids). The kids slept on a fold out couch and we had a sep bedroom. The only problem with the room was the 6:00am Sunday wake up call from the truck collecting the garbage skip. Surely that could be managed at a more suitable time! It woke all of us up and we were on the 5th floor.
The real disappointment came from the restaurant. Only 1 seafood dish on the menu from a marina hotel and it wasn't even a local reef fish??? Just tasteless Tuna and the whole menu was very expensive. We were served our adult mains while the kids had to wait an extea 15 mins for their meals. I expected better!

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Shaun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

The Clarion Mackay is a descent hotel when compared with other options in the area, but when all is said and done, it left something to be desired. As other users have pointed out, the carpet in my room was dirty with multiple stains. We ate at the restaurant on one occassion, but found the menu to be overly priced for the quality of food. The food was good, but not great. Let it be said that it is convenient if nothing else.

On the other hand, the hotel is right on the marina with a nice breeze blowing off the water. There was a band playing just a few minutes walk down from the hotel on the water front and many people out street dancing. Some of the restaurants just down from the hotel were also very good. The steak house was good, and the fish and chips was also a hit with our group.

When compared with your other options in Mackay, the Clarion is one of the nicest there is, although in a larger city with more competition, I think they would have a hard time filling rooms.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brendanlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Mackay Marina

Property: Clarion Hotel Mackay Marina
Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Phone Number:
Location: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mackay
#2 On the Beach Hotel in Mackay
#4 Luxury Hotel in Mackay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Hotel Mackay Marina 4*
Number of rooms: 79
Official Description (provided by the hotel):
The Clarion Hotel Mackay Marina is considered as Mackay's premier hotel. Located on the relaxing waterfront setting of the picturesque Mackay Marina, the hotel is only a short drive from Mackay's city centre and 20 minutes from Mackay Airport and is Mackay's only hotel with marina views over the tropical blue waters of the Coral Sea. The 4.5 Star hotel provides a selection of high quality accommodation rooms, from Deluxe Studio rooms and 1 Bedroom Apartments through to Executive Suites and Superior Spa suites. All rooms are superbly appointed with all the modern conveniences you would expect to make your stay as relaxing and comfortable as possible including; i-pod docking stations, flat screen televisions, fully appointed kitchenettes and private balconies providing fresh sea breezes and views over the marina setting and out to sea. Our onsite Latitude 21 Bar & Restaurant provides modern Australian cuisine and is open for breakfast daily and dinner Monday to Saturday, room service menu is available daily. The Mackay Marina, voted Australia's number 1 marina precinct, is also right on the doorstep providing a choice of bars, cafes and restaurants including George's Thai, Angelo's on the Marina Italian, The Deck Steakhouse and Mackay's famous fresh seafood at The Lighthouse. Harbour Beach is also just a short stroll providing long stretches of golden, sandy beaches. Other facilities include 24 hour reception and on-site security, secure parking, swimming pool, fitness room, complimentary guest laundry on each level, fully air-conditioned hallways as well as unlimited FREE guest WiFi. The Clarion Hotel Mackay Marina provides the perfect setting for conferences, meetings, functions and weddings providing a number of versatile and high quality function rooms and breakout areas. Our dedicated function staff can help tailor an event to suit any occasion. The hotel provides a range of excellent guest services that have built a strong reputation with business travellers and holiday makers and has been awarded best hotel in its category by Choice Hotels Australasia and AHA's Best Superior Accommodation Australia. Our waterfront location and comprehensive facilities combined with friendly and professional service will ensure your stay in Mackay will be comfortable, enjoyable and productive. ... more   less 
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Also Known As:
Clarion Mackay
Mackay Clarion

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