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“NOT IMPRESSED .... WILL NEVER RETURN ....” 1 of 5 bubbles
Review of BIG4 Mackay Marine Tourist Park

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BIG4 Mackay Marine Tourist Park
Ranked #5 of 25 Specialty Lodging in Mackay
nq
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“NOT IMPRESSED .... WILL NEVER RETURN ....”
1 of 5 bubbles Reviewed October 26, 2013

On arrival management was extremely rude and requested additional cash money in which we weren't informed of at the time of making the booking. We were told the room we would be staying in was modern, clean & comfortable .... Well I would have rather slept in the car then sleep in the DONGA we were given for the night .... Cleaning wasn't up to standard .... Our DONGA was very close to the road you hear every single vehicle,truck going past .... WILL NOT RETURN .... Can tolerate a lot of things but business people should have excellent people skills! and very over the top pricing! We travel a lot and have stayed at numerous motels, caravan parks etc and bye far this place was the biggest rip off ....

  • Stayed October 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kellie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    53
    38
    31
    10
    13
See reviews for
61
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4
3
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 bubbles Reviewed September 22, 2013

Office staff always pleasant and nothing too much trouble for them. Helpful to the point of arranging an appointment for me so that I was well enough to continue my trip. Park is close to the city and a variety of pubs and clubs and seafood at the marina.

  • Stayed September 2013
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank rtyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bright, Australia
Level Contributor
3 reviews
4 of 5 bubbles Reviewed September 18, 2013

Travelling with a dog through Queensland is not easy as there aren't many pet friendly parks. We were not looking forward to arriving at this park, as had a bad experience in 2011 but we needed to stop and so glad we did!
The staff were friendly and helpful and we enjoyed being on one of their new en-suite sites but found it a little disappointing that second hand fittings had been used.
We will definately be staying again!

Stayed July 2013, traveled as a couple
Helpful?
Thank Butlers44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
1 review
3 of 5 bubbles Reviewed September 16, 2013

The Big 4 Tourist park has taken on some very much needed upgrading since our last visit 6 years ago. It was one of the worst parks that we had visited on our travels and had no plans to return. Mackay has only one dog friendly park and as we travel with our much loved Border Collie, this was it, no choice!! to our pleasant surprise the park has new owners, very nice people who have done wonders for the park with work still in progress, this will be a regular stop for us whilst passing through, the park borders a large wetland with over 30 species of water birds, just beautiful.We had a very pleasant stay. Julie, Graeme and "Lucy"

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatton, Queensland, Australia
1 review
5 of 5 bubbles Reviewed September 12, 2013

Have stayed there for the last 3 years on our way north and on our way back home (so twice a year)
Have been watching this park improve with the new owners, what a difference if you haven't been there for a while make sure you go. This park is close to everything , the people running it are wonderful, friendly and helpful. I was worried when I first went and saw that it was a Big 4 because they never used to take dogs but we were made to feel very welcome. They now have drive through sites with ensuites overlooking a nice wetlands with 20+ sorts of birds. Great to look out over at happy hour. They also have a new camp kitchen. Amenities are old but very clean, but the owners have great plans for the place and these will be upgraded. Even a dump point that you can drive up to. Hey we all say life comes down to a tap and a dump point. so perfect.Have read other peoples comments about road noise but that was not a problem for us. We travel in a motorhome with 2 dogs.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed September 9, 2013

Budget room for one night. Just Located at Hwy, and our budget room is very close to Hwy. Luckly, I was very tired and fell sleep quickly. Bathroom is very small, but the Kitchen is quite well facilitated, Which is good for self-cooking.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Happytreefriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 24, 2013

Very friendly staff who knew the best places to go. New staff also were great. Five star experience and was great value for money. I will definitely stay there again without a doubt. My dogs and family were made very welcome, we needed to clean outdoor mat ( which was not a problem, staff provided freely tap part and hose off area without asking).
There were some horrible truck drivers who occasionally beeped horn- button road trains bustling past.showers were excellent. Most importantly the whole experience was fantastic. Even when wind blew up staff were there ASAP to help and provided excellent referral to a caravan battery place which saw to us ASAP as wee were headed out of town- no delay as they appreciated the referral. Five star staff, five. Star venue with brand new camp kitchen.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1UNHAPPYfella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BIG4 Mackay Marine Tourist Park

Property: BIG4 Mackay Marine Tourist Park
Address: 379 Harbour Road, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #5 of 25 Specialty Lodging in Mackay
Price Range (Based on Average Rates): $
Hotel Class:4 star — BIG4 Mackay Marine Tourist Park 4*
Number of rooms: 30
Official Description (provided by the hotel):
BIG4 Mackay Marine Tourist Park is just 2 kilometres from the beautiful Mackay Marina precinct with its lush parklands and selection of restaurants. Sit back and relax in our newly renovated park, or explore the great attractions the Mackay area has to offer - wonderful wildlife, beautiful beaches, breathtaking scenery, and exciting experiences both in and out of the water. We have done a lot of work on the park since taking over in 2010 adding new cabins and renovating older ones, adding a children's water park, jumping pillow and camp kitchen as well as a new office and rejuvenating the gardens and surrounds. We are now also proudly pet friendly so bring all your friends to visit us at BIG4 Mackay Marine Tourist Park. ... more   less 
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